ON
Odia N
Active since Sep 2020
9
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9 reviews16 months ago
Humiliation
Today I had a very unpleasant experience with one of your security staff. I am travelling on FA200 from Johannesburg to Cape Town. Upon reaching the security conveyor belts the security there just stared at me and wouldn’t help with baskets that are used to put items into. I am from England but I am South African so I can understand vernacular fluently even though my immediate spoken language is English. Him and 2 of the other collègues found jest in him treating me this way. They went off in Zulu assuming I cannot understand. He said I don’t even know what she wants she knows what she’s supposed to do. And another collegue laughed and said no you have to tell her. I reached out to get the basket myself to put my items into because even when I asked him for help he completely ignored me! But when the white couple behind me arrived he was all smiles and ready to help them. This is part of the reason I left this place because of black peoples treating other black people like trash but ready to smile to white people and be helpful. It is a sickening mentality and the fact that everyone that was working there thought it was okay to laugh and try and humiliate me instead of correcting his behavior says everything I need to hear about this airline and it’s staff. I have booked a return journey from Cape Town, however after that belittling treatment I would like help in cancelling my returns itinerary and being refunded for that itinerary. I do not want to fly this airline ever again.
0 replies
16 months ago
Nightmare
First and foremost I would like to report one of your staff members. I took a picture of her so you can identify her. My flight itinerary needed to be changed by the airport and thus I was provided with a “hold” ticket because the flight was full and they had no idea if they could accommodate me. I was told that I should approach the boarding counter and ask the representative there for assistance. Upon reaching the counter this lady was exceptionally rude. She was just standing there Idley when I asked her for help. One of her collègues was on the phone and the other collegue was scanning peoples passes. She was NOT! She could’ve helped me. When I gestured for her to help me a third time she yelled “I do not have time for you!” Are the airport staff not supposed to assist us?? So if she doesn’t have time for me then who must I ask? She works there! Eventually I was helped by one of her other collègues but I noticed how her tone shifted when a nonblack passenger asked her for assistance. All of a sudden she had all the time in the world. This is not the only thing that literally brought me to tears on this trip. And the reason why I will have to close my lufthansa account and miles and more. Furthermore, I think you guys are absolutely driven by money and you as well as Austrian air have zero courtesy and consideration for passengers, specifically passengers of color. Thank goodness for the airport staff that were able to help me because your employees were awful to me at every step. I booked my flight itinerary to go back home to South Africa. I booked DIRECTLY through lufthansa with my South African passport details. Not once was I alerted that I should not continue the booking due to conflict with transit. I did Take the liberty of contacting the Austrian embassy after contacting Lufthansa (your staff have zero clue about anything). The embassy stated that South African passport holders do not require a transit visa. Furthermore since my flight was with Austria air I took the liberty of contacting them with regards to this. Since you love recording your calls for quality control you can go fetch those calls from your archives to realize that your collegue told me that I will not require a transit visa and I should just check in at the airport. I always use assisted check in and I was checked in without any issues at all. It is only once I reached the boarding gate that the airport staff stated that I cannot continue this itinerary because of “double dipping”. This is a concept I have NEVER heard of before! Even looking at embassy pages and airlines this is never brought up that you cannot have 2 layovers in 2 EU countries. As someone with anxiety this was incredibly distressing because I always try to ensure that I am prepared enough for a flight. I contacted bourn Austrian and Lufthansa and the most you could do was state that I should fill in a feedback form. What is that going to do exactly?? In this moment when I just want to go home!
0 replies
28 months ago
Disastrous
Where do I even begin. First of all I just want to start off by saying this is absolutely not a 4 star hotel. Maybe they purchased those stars, but they definitely did not earn them. They are a one star establishment at best on a good day. I’m under the impression that some of the staff are significantly overworked and I wouldn’t be surprised if they’re underpaid too. The maintenance man is incredibly condescending and I hope I never have to engage with such a person ever again. The 4th and 5th floor stink on a consistent basis, I think the carpet isn’t cleaned effectively enough, consequently the walkways are filled with a putrid scent. We did not have water in our room upon arrive, thus we called to ask for water to be brought to the room. We were told that they would charge us a room fee of R150 to deliver water that is only R30! Really??!! Some of the staff are just not nice towards black people at all. You will have your plates piling up during breakfast while they are picking up everyone else’s plates. Most 4 star establishments have a directory that comes with a menu, activities, shuttle services etc. When we called down to ask for a menu they said they’d charge us R150 to bring it up. At some point during our stay we asked for an iron to be brought to the room, it was a very cheap old iron and it caused a power outage. No 4 star hotel is going to give their customers cheap old looking irons. In fact the iron and ironing board will come as an accessory to the room. Along with a hair dryer. We were given a broken old looking ironing board, and told to hold it against the wall because it’s not stable(when we asked for one initially we were told that there aren’t any available). The elevators were one of the most ghettoest things I’ve ever had to deal with. They literally take an eternity to arrive and once they do arrive sometimes the doors open only half way. Only two of the lifts kind of worked, the other two I feel should just be obsolete. Also to note again that cleanliness is a BIG issue at the hotel. You could walk passed the same areas within the hour and still find dirty plates and sheets on the floor in the hotel. It’s not a good look and I think this contributed to the bad smells. The room that my mom and aunt were staying in was significantly dirty, also it was not a deluxe room, you can never convince me. That room was a motel at best!! While I was on the loo one of the staff came into the room to clean, instead of apologizing she said “but I knocked and you didn’t answer?” Obviously if I’m in the toilet I cannot hear what’s going on outside. She proceeded to do the same thing with the man staying next door while he was still in bed. There are signs “please clean my room, and DND” for a reason, also a simple solution would be for reception to call in to ask if it’s okay for someone to just walk in and clean the space. These are things that are typical of 4 star luxury. This place was nothing short of a motel. They use a very old system so the key cards get disconnected every time it comes into contact with anything, not just cards and electronics. If you have numerous electronic devices forget about being able to charge them all simultaneously. There are only 2 sockets in the room. And they are not next to the bed. Also the kettle didn’t work in our unit and at this point I didn’t want to be charged R150 for a new kettle to be brought up. The sheets were never changed and the curtains and weird stains on them. We had an issue in one of our units with the water pressure. Sometimes it’s okay sometimes it’s not, but the maintenance man gaslit me into believing that I was making it all up. I would never recommend anyone staying hear, especially if you’re black. Take your money elsewhere. Don’t be fooled by the stars, this place isn’t good at all. There is carpet literally EVERYWHERE and it absorbs so many smells, especially on the 4th and 5th floor. Also some of the staff lacked professionalism because I witnessed a verbal altercation between two of the servers. They could’ve kept that for the office, definitely not in front of guests.
0 replies
28 months ago
RUDE
Heard that this place was amazing from a friend, so decided to go with friends. The host (a young black Congolese woman) did not want to seat us outside. We were 2 at the time and waited on 2 other friends. She told us that she’s not allowed to seat less than 4 people outside by the pier, and we could only dine there if we were 4. There were numerous other couples sitting by the pier (one man even sat by himself). I think that she didn’t want to seat us because we were the only black/colored people. Funnily enough this same woman was recruiting people from outside to come sit at the restaurant. So it wasn’t full at all, she just didn’t want us specifically to sit there. We eventually got seated by the manager who told us that we could sit anywhere we wanted to. How can you chase customers away from an establishment you do not own, and then turn around and recruit other passerbys to come dine?? The pastries are delicious but I’d never go back just because of this experience. My cousin cussed her out, rightfully so.
0 replies
28 months ago
Don’t even bother
This company is honestly headed far down the toilet with the way they are operating. First of all they source out the shadiest logistics company’s to handle your parcels. These company’s will overprice you significantly when it comes to the taxes, additionally you will be lucky if your parcel ever even arrives because the logistics company are *******. My parcel was split into 2 and therefore I was forced to pay customs twice, for one order!! I was told that the weight of my parcel was almost 14kg (to justify the taxes ) meanwhile the weight was FAR less. ********s in cahoots with other ********s. SHEIN used to be great, but those days are long gone.
0 replies
29 months ago
Charlatans
Where do I even begin?? The ghettoest company on the face of this earth. First of all these heathen charged me a whopping 1.2K ZAR for customs only for me to find out that my package isn’t even in the country! So how do they have the audacity to charge for services and fees that they have not even delivered. You can try to email them they will not respond, you can try to call them they will not respond. At best you’ll get an automated response. They are exceptionally ***** and sketchy. If you thought Buffalo logistics was bad, they are bad x300000!! If you can request from SHEIN to NOT deliver your parcel through Aramax then do so, otherwise you’ll pay customs that don’t even make sense, and you may or may not receive your parcel. It’s really just a gamble. I’m still waiting and I doubt I’ll receive my items.
0 replies
29 months ago
Just book through the airline
If I could give zero starts I would. These people are absolute charlatans and you should avoid booking flights through them. Just book your flight through the airline. In 2022 I booked a flight with them and the flight ended up being cancelled by the airline. When you book through an agency it is their responsibility to book you onto another flight, they told me that there was nothing they could do for me and I had to nearly BEG the airline to put me on another flight. Travelstart doesn’t offer any real services so you may as well just book through the airline. This year I booked a flexi ticket through them, in the past I’d made the mistake of booking trips that were shorter than intended so I thought this would help me extend my itinerary if I wanted. These ******** wizards proceeded to quote me R8000 for the new itinerary while the new flight itinerary in question was only R4000, although there should have been no charges!! When I contacted the airline they said they could only help me 48 hours before the flight and would only charge me 60$ for the date changes. When I informed travel start the sent me an email stating that if I chose a different date then it would come out cheaper!! How can you charge someone R8000 “airline changes” when the flight is half of that, and the ticket in question is a flexi ticket (suggests one free date change). These people are ****** and just like other travel agencies, their days are numbered. Don’t give these people your money! They are money hungry witches!
0 replies
46 months ago
All I genuinely want to do is cry
You will honestly be brought to tears and be frustrated. They have a very poor communication system once you’ve processed your visa. Their number and email, I assume, are purely for decorative purposes because they will never answer or reply. My appointment was on the 1st of June and that was the last time I ever heard anything from them, I’m supposed to travel this Saturday and I genuinely have no clue what to do. Contacted the embassy in Pretoria and they said that they’re doing everything in their power to make sure I receive my documents in time, and that TLS would contact me. I finally understand why people in the reviews complain and mention emotional turmoil because all I genuinely want to do is cry.
0 replies
68 months ago
Absolute CROOKS!!!
If I could I’d give 0. Horrible horrible HORRIBLE service. I would NEVER recommend anyone to this brand. I purchased a few items back in July and I never received them. I asked for a refund back in August and I still haven’t received that. I’ve been met by so many excuses and apologies when really I just want my money back. They’re very poor when it comes to communication and you have to chase after them to get updates and responds. They are actual criminals. If you want to give away your money then go ahead.
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
9 (100%)