FH
Fountains Hotel
Unclaimed Business
FH
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSL
Siphokazi L
1 reviews | Active since Jan 2020
13 May 2025, 12:39
Refund on my booking
I have paid for booking on the 04/04/2025 checkout on the 05/04/2025. I have made the payment and received all the booking confirmation, I went to the Fountains Hotel in Cape Town 1st. Georges Mall, Cape Town. When I came there with my partner I was assisted by the guy and he told me the payment is not reflecting on their side and I showed him all the details on myside and the proof of payment , we waited for more than 2 hours with no help and it was at night around 11pm . The guy told us he won’t be able to assist us it was so cold and I’m pregnant we had to pay cash inorder for us to sleep. In the morning I asked to speak with a manager Yolander she checked on herside and told us the payment is still no reflecting , however she could see the payment on my side she offered us a breakfast and told that we must contact or send an email to her. I send the email tried to call with no luck but I was told that the payment is not reflecting I’m so disappointed on Booking.com as I have been sending emails and calls with no response. Today I called the booking again the guy told me the check in number it’s an old number from 2015 and he dropped the call after I called the Fountain hotel it rangs with no answer I’m so disappointed on the hotel and I want my refund urgently please assist me.
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Siphokazi L
1 reviews | Active since Jan 2020
13 May 2025, 12:39
Refund on my booking
I have paid for booking on the 04/04/2025 checkout on the 05/04/2025. I have made the payment and received all the booking confirmation, I went to the Fountains Hotel in Cape Town 1st. Georges Mall, Cape Town. When I came there with my partner I was assisted by the guy and he told me the payment is not reflecting on their side and I showed him all the details on myside and the proof of payment , we waited for more than 2 hours with no help and it was at night around 11pm . The guy told us he won’t be able to assist us it was so cold and I’m pregnant we had to pay cash inorder for us to sleep. In the morning I asked to speak with a manager Yolander she checked on herside and told us the payment is still no reflecting , however she could see the payment on my side she offered us a breakfast and told that we must contact or send an email to her. I send the email tried to call with no luck but I was told that the payment is not reflecting I’m so disappointed on Booking.com as I have been sending emails and calls with no response. Today I called the booking again the guy told me the check in number it’s an old number from 2015 and he dropped the call after I called the Fountain hotel it rangs with no answer I’m so disappointed on the hotel and I want my refund urgently please assist me.
0
Replies (0)ON
Odia N
1 reviews | Active since Jan 2020
1 Jan 2024, 12:46
Disastrous
Where do I even begin. First of all I just want to start off by saying this is absolutely not a 4 star hotel. Maybe they purchased those stars, but they definitely did not earn them. They are a one star establishment at best on a good day. I’m under the impression that some of the staff are significantly overworked and I wouldn’t be surprised if they’re underpaid too. The maintenance man is incredibly condescending and I hope I never have to engage with such a person ever again. The 4th and 5th floor stink on a consistent basis, I think the carpet isn’t cleaned effectively enough, consequently the walkways are filled with a putrid scent. We did not have water in our room upon arrive, thus we called to ask for water to be brought to the room. We were told that they would charge us a room fee of R150 to deliver water that is only R30! Really??!! Some of the staff are just not nice towards black people at all. You will have your plates piling up during breakfast while they are picking up everyone else’s plates. Most 4 star establishments have a directory that comes with a menu, activities, shuttle services etc. When we called down to ask for a menu they said they’d charge us R150 to bring it up. At some point during our stay we asked for an iron to be brought to the room, it was a very cheap old iron and it caused a power outage. No 4 star hotel is going to give their customers cheap old looking irons. In fact the iron and ironing board will come as an accessory to the room. Along with a hair dryer. We were given a broken old looking ironing board, and told to hold it against the wall because it’s not stable(when we asked for one initially we were told that there aren’t any available). The elevators were one of the most ghettoest things I’ve ever had to deal with. They literally take an eternity to arrive and once they do arrive sometimes the doors open only half way. Only two of the lifts kind of worked, the other two I feel should just be obsolete. Also to note again that cleanliness is a BIG issue at the hotel. You could walk passed the same areas within the hour and still find dirty plates and sheets on the floor in the hotel. It’s not a good look and I think this contributed to the bad smells. The room that my mom and aunt were staying in was significantly dirty, also it was not a deluxe room, you can never convince me. That room was a motel at best!! While I was on the loo one of the staff came into the room to clean, instead of apologizing she said “but I knocked and you didn’t answer?” Obviously if I’m in the toilet I cannot hear what’s going on outside. She proceeded to do the same thing with the man staying next door while he was still in bed. There are signs “please clean my room, and DND” for a reason, also a simple solution would be for reception to call in to ask if it’s okay for someone to just walk in and clean the space. These are things that are typical of 4 star luxury. This place was nothing short of a motel. They use a very old system so the key cards get disconnected every time it comes into contact with anything, not just cards and electronics. If you have numerous electronic devices forget about being able to charge them all simultaneously. There are only 2 sockets in the room. And they are not next to the bed. Also the kettle didn’t work in our unit and at this point I didn’t want to be charged R150 for a new kettle to be brought up. The sheets were never changed and the curtains and weird stains on them. We had an issue in one of our units with the water pressure. Sometimes it’s okay sometimes it’s not, but the maintenance man gaslit me into believing that I was making it all up. I would never recommend anyone staying hear, especially if you’re black. Take your money elsewhere. Don’t be fooled by the stars, this place isn’t good at all. There is carpet literally EVERYWHERE and it absorbs so many smells, especially on the 4th and 5th floor. Also some of the staff lacked professionalism because I witnessed a verbal altercation between two of the servers. They could’ve kept that for the office, definitely not in front of guests.
Helpful (0)
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Odia N
1 reviews | Active since Jan 2020
1 Jan 2024, 12:46
Disastrous
Where do I even begin. First of all I just want to start off by saying this is absolutely not a 4 star hotel. Maybe they purchased those stars, but they definitely did not earn them. They are a one star establishment at best on a good day. I’m under the impression that some of the staff are significantly overworked and I wouldn’t be surprised if they’re underpaid too. The maintenance man is incredibly condescending and I hope I never have to engage with such a person ever again. The 4th and 5th floor stink on a consistent basis, I think the carpet isn’t cleaned effectively enough, consequently the walkways are filled with a putrid scent. We did not have water in our room upon arrive, thus we called to ask for water to be brought to the room. We were told that they would charge us a room fee of R150 to deliver water that is only R30! Really??!! Some of the staff are just not nice towards black people at all. You will have your plates piling up during breakfast while they are picking up everyone else’s plates. Most 4 star establishments have a directory that comes with a menu, activities, shuttle services etc. When we called down to ask for a menu they said they’d charge us R150 to bring it up. At some point during our stay we asked for an iron to be brought to the room, it was a very cheap old iron and it caused a power outage. No 4 star hotel is going to give their customers cheap old looking irons. In fact the iron and ironing board will come as an accessory to the room. Along with a hair dryer. We were given a broken old looking ironing board, and told to hold it against the wall because it’s not stable(when we asked for one initially we were told that there aren’t any available). The elevators were one of the most ghettoest things I’ve ever had to deal with. They literally take an eternity to arrive and once they do arrive sometimes the doors open only half way. Only two of the lifts kind of worked, the other two I feel should just be obsolete. Also to note again that cleanliness is a BIG issue at the hotel. You could walk passed the same areas within the hour and still find dirty plates and sheets on the floor in the hotel. It’s not a good look and I think this contributed to the bad smells. The room that my mom and aunt were staying in was significantly dirty, also it was not a deluxe room, you can never convince me. That room was a motel at best!! While I was on the loo one of the staff came into the room to clean, instead of apologizing she said “but I knocked and you didn’t answer?” Obviously if I’m in the toilet I cannot hear what’s going on outside. She proceeded to do the same thing with the man staying next door while he was still in bed. There are signs “please clean my room, and DND” for a reason, also a simple solution would be for reception to call in to ask if it’s okay for someone to just walk in and clean the space. These are things that are typical of 4 star luxury. This place was nothing short of a motel. They use a very old system so the key cards get disconnected every time it comes into contact with anything, not just cards and electronics. If you have numerous electronic devices forget about being able to charge them all simultaneously. There are only 2 sockets in the room. And they are not next to the bed. Also the kettle didn’t work in our unit and at this point I didn’t want to be charged R150 for a new kettle to be brought up. The sheets were never changed and the curtains and weird stains on them. We had an issue in one of our units with the water pressure. Sometimes it’s okay sometimes it’s not, but the maintenance man gaslit me into believing that I was making it all up. I would never recommend anyone staying hear, especially if you’re black. Take your money elsewhere. Don’t be fooled by the stars, this place isn’t good at all. There is carpet literally EVERYWHERE and it absorbs so many smells, especially on the 4th and 5th floor. Also some of the staff lacked professionalism because I witnessed a verbal altercation between two of the servers. They could’ve kept that for the office, definitely not in front of guests.
0
Replies (0)mG
mbali G
1 reviews | Active since Jan 2020
17 Jun 2023, 22:52
BAD SERVICE!!!!
Poor service , ever since we got here the staff has been bad , our shower was not working and we called the receptionist and he said it will be sorted in the morning and give us feedback in the morning but no one came back to us and the same receptionist is giving us attitude now when we want feedback, I'm neve booking here again!!!!!!!!!
Helpful (0)
|Replies (0)mG
mbali G
1 reviews | Active since Jan 2020
17 Jun 2023, 22:52
BAD SERVICE!!!!
Poor service , ever since we got here the staff has been bad , our shower was not working and we called the receptionist and he said it will be sorted in the morning and give us feedback in the morning but no one came back to us and the same receptionist is giving us attitude now when we want feedback, I'm neve booking here again!!!!!!!!!
0
Replies (0)NN
Nomapostile N
1 reviews | Active since Jan 2020
29 Apr 2023, 12:43
Poor, POOR SERVICE
Poor service, very rude and unprofessional supervisor. Booked for 14h00 still sitting unclarified bookings....Their service SUCKS Ntsiki was the shift manager
Helpful (0)
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Nomapostile N
1 reviews | Active since Jan 2020
29 Apr 2023, 12:43
Poor, POOR SERVICE
Poor service, very rude and unprofessional supervisor. Booked for 14h00 still sitting unclarified bookings....Their service SUCKS Ntsiki was the shift manager
0
Replies (0)NG
Natasha G
1 reviews | Active since Jan 2020
12 Apr 2023, 12:33
Fountains Hotel, Adderley Street | Experience from hell
Our experience at Fountains Hotel and the service was, and remains, incredibly disappointing. Even though Shariefa Bawa, the Financial Manager, promised to refund our money via email, we have yet to receive it. As our friends were visiting from Spain, we booked a night in the penthouse. As soon as we arrived, we discovered that the sliding doors to the bedroom and lounge did not lock. Despite leading to the balcony, it was easily accessible from the neighbouring penthouse where there was a massive party with very *****-looking people. Immediately, we asked if the doors could be fixed, but the repair person on duty could not help as he could not get parts at that hour (+-6pm). Our dinner plans were at 7.30 pm which we missed eventually, but the hotel manager on duty, Taswill Arendse, seemed unconcerned. We were then told that we could get separate rooms which were not guaranteed to be close to each other. Since we had minors, we could not take this option. Added to it, we would not get refunded the difference in price and the staff member informed us that the rooms would not be guaranteed to be of the same standard. We then had to search for another hotel which we finally were able to do. What a difference it was, and it was less expensive than Fountains Hotel and a proper 5-star experience. Taswill Arendse showed absolutely no interest in helping us. The scary part was that he even suggested that it was safe to sleep in the room without the doors locking. We had two teens with us, who would take that chance. I have followed up with numerous emails to please settle the refund so we can move on. The last email I received from Shariefa was on the 6th of April promising that the refund will go through on the 11th of April. I have not had a response. Please be careful when booking at Fountains Hotel. Customers do not come first.
Helpful (0)
|Replies (0)NG
Natasha G
1 reviews | Active since Jan 2020
12 Apr 2023, 12:33
Fountains Hotel, Adderley Street | Experience from hell
Our experience at Fountains Hotel and the service was, and remains, incredibly disappointing. Even though Shariefa Bawa, the Financial Manager, promised to refund our money via email, we have yet to receive it. As our friends were visiting from Spain, we booked a night in the penthouse. As soon as we arrived, we discovered that the sliding doors to the bedroom and lounge did not lock. Despite leading to the balcony, it was easily accessible from the neighbouring penthouse where there was a massive party with very *****-looking people. Immediately, we asked if the doors could be fixed, but the repair person on duty could not help as he could not get parts at that hour (+-6pm). Our dinner plans were at 7.30 pm which we missed eventually, but the hotel manager on duty, Taswill Arendse, seemed unconcerned. We were then told that we could get separate rooms which were not guaranteed to be close to each other. Since we had minors, we could not take this option. Added to it, we would not get refunded the difference in price and the staff member informed us that the rooms would not be guaranteed to be of the same standard. We then had to search for another hotel which we finally were able to do. What a difference it was, and it was less expensive than Fountains Hotel and a proper 5-star experience. Taswill Arendse showed absolutely no interest in helping us. The scary part was that he even suggested that it was safe to sleep in the room without the doors locking. We had two teens with us, who would take that chance. I have followed up with numerous emails to please settle the refund so we can move on. The last email I received from Shariefa was on the 6th of April promising that the refund will go through on the 11th of April. I have not had a response. Please be careful when booking at Fountains Hotel. Customers do not come first.
0
Replies (0)AF
KD
Khayakazi D
1 reviews | Active since Jan 2020
13 Jul 2021, 09:34
Cold water at Fountains Hotel.
I've noticed that water is only warm on your first night at the hotel. Oh well, that's what I've experienced 2 times already. The first time I was lucky that I was moved to another room. But this time I had to leave in the morning and the water was really cold. Imagine cold water in winter. When I reported this at the front desk, the guy ( short coloured guy) gave me so much attitude I wanted to scream but I contained myself. What a ****py service.
Helpful (0)
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Khayakazi D
1 reviews | Active since Jan 2020
13 Jul 2021, 09:34
Cold water at Fountains Hotel.
I've noticed that water is only warm on your first night at the hotel. Oh well, that's what I've experienced 2 times already. The first time I was lucky that I was moved to another room. But this time I had to leave in the morning and the water was really cold. Imagine cold water in winter. When I reported this at the front desk, the guy ( short coloured guy) gave me so much attitude I wanted to scream but I contained myself. What a ****py service.
0
Replies (0)BZ
Ben Z
1 reviews | Active since Jan 2020
21 Oct 2016, 23:14
**** service at Foutain Hotel
<p>Im at the door, walking out, and a hotel staff by the name Chris accuses me of stealing s beer. He and his fellows start to make a noise claiming that i stole a beer! U know what? Ths beer thing has just switched this hotel off and made them the worst place to spend a Friday! </p>
Helpful (0)
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Ben Z
1 reviews | Active since Jan 2020
21 Oct 2016, 23:14
**** service at Foutain Hotel
<p>Im at the door, walking out, and a hotel staff by the name Chris accuses me of stealing s beer. He and his fellows start to make a noise claiming that i stole a beer! U know what? Ths beer thing has just switched this hotel off and made them the worst place to spend a Friday! </p>
0
Replies (0)