KD
Khayakazi D
Active since Oct 2016
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Boycott Booking.com, they don't care about their cudtomers
I booked an apartment using the Booking.com app, as always. The apartment that I booked was within my budget range, and I booked it for a month. The booking was confirmed after I had made my payment. It's one of those online payment bookings. A few hours later I receive a message from the property owner that the apartment is occupied and the tenant will check out on the 9th of February. The property owner continues to tell me that they have been communicating with Booking.com that they should block the dates, as I wasn't the only person who has been making bookings for that apartment. I have been on the phone with Booking.com since 11 until just now, 20:10 p.m., with 5 different consultants who told me 5 things. The second consultant sent me a link for an apartment that is slightly more expensive, by R2000, than the original price I paid, and upon approval, they had a system technical issue. The consultant after that one (3rd consultant) also sent me links of apartments to choose from, and also they were slightly more expensive than the original price and also had a system technical issue and dropped the phone. She followed up with an email that it is not Booking.com's responsibility to book me an alternative apartment if should book my own apartment. So in s nutshell, with all the hours I have spent with Booking.com consultsnts, my wasted time, I still don't have a place to stay. The last consultant told me to borrow the R18000 from someone so I can book an apartment as its not in their process to book me an apartment.
0 replies
27 months ago
Booking.com are ****s. ****ming people out of their hard earned money
I was stranded with no place to stay in Jan and so I booked a bnb in Plattekloof, here in Cape Town. And so I confused the dates out of frustration and so I went to the premises a day before. Upon my arrival I was assisted by the owner and his daughter to find another bnb around the area. The owner even said the bnb im going to is lovely am gonna love it, that even if I continue staying there and cancel his that wouldn't even be a problem. And so I canceled coz really, I loved the bnb. Now I'm waiting for my R9000 refund from booking.com, after I have called and sent emails, I still haven't received feedback from them. This is not the first time Booking.com is doing this to me. The other time I was traveling from cape Town to King William Town, a d wanted to rest in PE. I booked a bnb to check in the early hours coz I was driving. The bnb declined my request to come in the early hours, but Booking.com had already deducted the amount and never received my money back. Booking.com are ****s, they're after the money without checking someone's condition for bookings. I'm waiting for my money.
0 replies
39 months ago
Scammers of note, after I have been using their services for years.
I always booked my holiday stays with Booking.com, no matter where ( within SA) am going. But this time, they scammed me. I was travelling from Cape to East London over the weekend. The plan was to drive from CT to EL round 12 midnight, and then stop in PE to rest, and then drive home the same day in the afternoon. I found a place ( BnB) Sonny Days in Summerstrand. According to Booking.com, when reserving the place, there are no charges, even though you put in your card details...but this time, that wasn't the case. So as a special request at Sonny Days, I stated that I am driving from CT to EL, and therefore, need a place to rest for few hours before continuing with my drive, and so I will arrive in PE in the morning around 6 a.m. They declined the request, but Booking.com charged me for this booking. Only when I had made the payment they stated that it's non-refundable cancelation. After so many years I have used their services, they scam me. I have been sending emails to them about this, but I haven't received any feedback. The only email I received from them was an email to rate Sonny Days....How am I going to rate a place I didn't even stay in? In what world?
0 replies
42 months ago
To call this an APPALLING SERVICE would be an understatement
The level of incompetence with FNB is appalling. My friends and I opened our STOCKVEL account with them, and I also have a personal account where my salary comes in. All my other debit orders went through my personal account but somehow, my FNB policies ( Legal, Funeral and Life cover) went through my stockvel account. I woke up this morning with screenshots from the members that the stockvel account has been debited with my policies. I also received an sms notification that only shows one debit out of the 3. On my emailed bank statement, it only shows 2 and NOT the other one that was sent via sms notification. And so I call them this morning since I am a PRIVATE CLIENT and I get tossed around without being helped and all of sudden I get a voice prompt that I should rate their service. What service? I didn't even speak to the relevant person to assist me but I'm asked to rate the service. In what world? If I'm paying such charges for being a "PRIVATE CLIENT", why am I being tossed around. I'm over FNB. I'm moving my account. This is nonsense.
133 replies
58 months ago
Cold water at Fountains Hotel.
I've noticed that water is only warm on your first night at the hotel. Oh well, that's what I've experienced 2 times already. The first time I was lucky that I was moved to another room. But this time I had to leave in the morning and the water was really cold. Imagine cold water in winter. When I reported this at the front desk, the guy ( short coloured guy) gave me so much attitude I wanted to scream but I contained myself. What a ****py service.
0 replies
58 months ago
Steers at Seapoint; worst food service I've ever received
On the 6th of this month I made an online order at Steers in Seapoint. And I was appalled at the lowest level of food they has delivered to me. The ribs were so burnt and dry as if they were making biltong. I quickly sent an email as soon as I saw the food, did I receive a response? Till to this day, I haven't received anything from Steers. What a waste of my money. And to think that even the person that was preparing the food, to give that to someone to eat as if they would it eat it themselves. I'm not only disappointed at the food but how Steers haa also ignored my complaint about the food they served me.
0 replies
70 months ago
Dawn Wing: ****py Service Ever
Dawn wing has the worst service ever. They're keeping my parcel with a status of address error and they actually sent me a text about it and that I should call them. I'm actually trying to logically come up with their work process ...which means they would rather send a text to the receiver of the parcel instead of calling them to confirm the address, also, why not call the company that sent the parcel to them to rectify the error. I am just a receiver of the parcel. Also, I have sent numerous emails to them in the past 72 hours and I still haven't received any response. I even called them no one picks up the phone. You ha e the worst and ****py service ever.
0 replies
72 months ago
WORST, APPALLING AND HORRIBLE SERVICE
I am furious and utterly disappointed by the poor service Clicks provided for their online purchases. Almost 3 weeks ago I made an online purchase and their website they wrote that delivery will take place within 1 to 3 days. Its almost 3 weeks now and I haven't received my order. Last week monday I received an email saying that my order is dispatched and will be delivered within 1 to 3 days, and it's a week later my order hasn't been delivered. This is called lying and misleading the customer. Clicks, your service is appalling .
105 replies
82 months ago
HUURKOR THE WORST RE EVER!!!!
WORST RE EVER. I've been leasing an apartment from Huurkor, centurion since Nov 2017 until 30 June 2019. On the 28th June, inspection was scheduled for 13H00, and no one showed up. I sent an email at 13H42 (almost an hour of waiting) to the RE I was communicating with. We scheduled a 2nd one for 9H00 in the morning, but unfortunately I couldn't make it. However, I sent an email an hour before to the RE in question that I am still held in a meeting I will not be able to make it. And therefore, requested for another time slot. I went to the apartment and sat there for almost 2 hours, and no one pitched. The following day I saw an email threatening me that if I don't hand over the keys to the flat they will change the locks and charge the costs to me. Fast forward, no one from Huurkor communicated with after that until an email was sent last week, stating the damages to the apartment, damages I am not aware off. Also, they conducted an inspection without me, and the South African Housing Act states that both parties should be present during inspection. Now Huurkor doesn't want to give me my deposit back saying that they are waiting for a quotation of the damages and I hae to wait till next week for them to get the quote. Again, the Housing Act states that the landlord should refund me my deposit after 21 days after the damages have been paid, of which I am not paying for no damages I know nothing of. Its been more than 21 days now Huurkor still refuses to give me my deposit back, So I have resorted to taking them to court.
0 replies
91 months ago
Post Office SA "We deliver whatever it takes"my foot. Remove that misleading slogan
I had very important and urgent items that needed to be couriered to me from King William's Town to Joburg. So I kindly requested my sis to go to the Post Office and ask for overnight delivery services. She did exactly that. That was on the 10th October 2018. She was given the slip with the tracking number, all the works. The parcel was supposed to be delivered the following day or at least 2 days after, but nothing. Its almost a week now and my parcel hasn't even been dispatched from King William's Town. So today my mom went to the post office to try and understand what is going on coz I urgently need these items. She was told that there is an issue with the vehicles and so forth and that I should wait for a couple more days. Firstly, the fact that I requested an overnight service means these things are of an emergency, and secondly, they say on their slogan WE DELIVER WHATEVER IT TAKES......where is the whatever it takes in this case? Post Office SA should remove that slogan because it is misleading and they don't live up to it.
0 replies
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13 (100%)