Pathetic

To Whom It May Concern,

I am writing to formally express my deep dissatisfaction regarding a recent interaction, with one of your attorneys of whom I understand is acting as an attorney on behalf of your office concerning an outstanding account.

While I fully acknowledge the existence of the account and my responsibility to address it, I was appalled by the manner in which she conducted herself. Upon calmly explaining that I am currently unable to make immediate payment and would be in a position to settle the account at month end, I was met with an unprofessional, dismissive, and condescending attitude. Her exact words — that my financial situation is "not her concern" and that she is "not my financial advisor" — were not only unnecessary but also entirely inappropriate.

I do not take issue with being contacted about the account; I take issue with the arrogant and disrespectful tone in which the matter was handled. Being an attorney or acting on behalf of a medical practice does not justify a complete disregard for basic decency and professionalism.

Let me be clear: I will not tolerate being spoken to in such a manner by anyone representing your office. I am willing to make payment as discussed by month end, but any further communication — if required — should be conducted respectfully and in writing only. I also request that this complaint be formally noted and addressed.

How your representatives engage with patients says a great deal about your practice. In this instance, it was a poor reflection.

Sincerely