Pathetic FNB Fouways Mall

I am traveling to the USA later tonight and I needed to get some dollars from FNB Fourways mall branch. I arrived at 11:00 and I was told the individual who handles forex is on lunch and no one else could assist. I waited 45 minutes during bank operating hours and this individual was still not back from lunch. I was forced to withdraw cash and exchanged it at Standard Bank and incurred all those charges that I coud have avoided if this bank equiped their branch with the requisite staff. Totally pathetic.