FM
Fourways Mall
Claimed Business
FM
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1.6|8 Reviews
Jun '25 - May '26
5(14.3%)
4(0%)
3(0%)
2(14.3%)
1(71.4%)
5(14.3%)
4(0%)
3(0%)
2(14.3%)
1(71.4%)
Frequently Asked Questions About Fourways Mall
Fourways Mall has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Fourways Mall across 82 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Nadia
1 reviews | Active since Jan 2020
24 Feb 2026, 13:12
Deliberate negligence and terrible customer service.
I made a purchase of over R8000. Some accessories were deliberately removed from the packaging. I was not advised of this fact even though I told the salesperson that I did not live close-by and that they should make sure everything was in the box. Upon realising that the items were in fact missing I contacted the store. At first they treated me like a ******** interrogating me. Then a few days days I discovered that they removed the items because they had expired. They refused to courier it to me. I had to drive out of my way and pay parking fee to collect the items.
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Nadia
1 reviews | Active since Jan 2020
24 Feb 2026, 13:12
Deliberate negligence and terrible customer service.
I made a purchase of over R8000. Some accessories were deliberately removed from the packaging. I was not advised of this fact even though I told the salesperson that I did not live close-by and that they should make sure everything was in the box. Upon realising that the items were in fact missing I contacted the store. At first they treated me like a ******** interrogating me. Then a few days days I discovered that they removed the items because they had expired. They refused to courier it to me. I had to drive out of my way and pay parking fee to collect the items.
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daphney S
1 reviews | Active since Jan 2020
8 Dec 2025, 08:46
Poor Bad service
I signed up for a new contract in August (business account/sponsored billing), the sales consultant (Khaya) signed me up on the wrong contract (prepaid instead of the same contract I've signed up for for the past 3yrs. I realized this when I tried to buy data on the app to be added to my monthly bill as I've normally done in the past years, I went to the store to enquire this from the same consultant (Khaya) he acknowledged his mistake and asked me to bring the sim card so that he can replace it with the correct one and sign the correct contract, and informed me that unfortunately I will have to wait for the next month for this contract to be loaded. I went to the store again after my phone was suspended and checked with Khaya again, there were 3 numbers which were loaded in the system. The consultant misrepresented the deal, he said Ill only be paying for one number (0722113233) he said the other number comes as an extra for the promotion they re running. the other number which starts with 066 was eventually cancelled, but the other 2 new numbers are still billed . I was both extra numbers to be removed from my contract and remain with only 07222113233 which is my primary work number paid by my employer.
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daphney S
1 reviews | Active since Jan 2020
8 Dec 2025, 08:46
Poor Bad service
I signed up for a new contract in August (business account/sponsored billing), the sales consultant (Khaya) signed me up on the wrong contract (prepaid instead of the same contract I've signed up for for the past 3yrs. I realized this when I tried to buy data on the app to be added to my monthly bill as I've normally done in the past years, I went to the store to enquire this from the same consultant (Khaya) he acknowledged his mistake and asked me to bring the sim card so that he can replace it with the correct one and sign the correct contract, and informed me that unfortunately I will have to wait for the next month for this contract to be loaded. I went to the store again after my phone was suspended and checked with Khaya again, there were 3 numbers which were loaded in the system. The consultant misrepresented the deal, he said Ill only be paying for one number (0722113233) he said the other number comes as an extra for the promotion they re running. the other number which starts with 066 was eventually cancelled, but the other 2 new numbers are still billed . I was both extra numbers to be removed from my contract and remain with only 07222113233 which is my primary work number paid by my employer.
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Replies (0)PS
Phumla S
1 reviews | Active since Jan 2020
29 Nov 2025, 04:07
Dissatisfied with Fourways mall and OTIS elevator company.
I’m extremely disappointed. My kids and I were stuck in an elevator at Fourways Mall for 1 hour 30 minutes. Their supplier, OTIS, couldn’t get a technician there in time because they were “coming from far.” How does a major mall — or OTIS — not have a technician nearby for emergencies like this? Unacceptable. On top of everything, we made several calls to the emergency number inside the elevator, and the centre kept promising to call us back — they never did. I ended up calling them to check on the technician’s progress. This is not how safety emergencies should be handled
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Phumla S
1 reviews | Active since Jan 2020
29 Nov 2025, 04:07
Dissatisfied with Fourways mall and OTIS elevator company.
I’m extremely disappointed. My kids and I were stuck in an elevator at Fourways Mall for 1 hour 30 minutes. Their supplier, OTIS, couldn’t get a technician there in time because they were “coming from far.” How does a major mall — or OTIS — not have a technician nearby for emergencies like this? Unacceptable. On top of everything, we made several calls to the emergency number inside the elevator, and the centre kept promising to call us back — they never did. I ended up calling them to check on the technician’s progress. This is not how safety emergencies should be handled
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Replies (0)LS
Linda S
1 reviews | Active since Jan 2020
6 Oct 2025, 09:54
Pathetic FNB Fouways Mall
I am traveling to the USA later tonight and I needed to get some dollars from FNB Fourways mall branch. I arrived at 11:00 and I was told the individual who handles forex is on lunch and no one else could assist. I waited 45 minutes during bank operating hours and this individual was still not back from lunch. I was forced to withdraw cash and exchanged it at Standard Bank and incurred all those charges that I coud have avoided if this bank equiped their branch with the requisite staff. Totally pathetic.
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Linda S
1 reviews | Active since Jan 2020
6 Oct 2025, 09:54
Pathetic FNB Fouways Mall
I am traveling to the USA later tonight and I needed to get some dollars from FNB Fourways mall branch. I arrived at 11:00 and I was told the individual who handles forex is on lunch and no one else could assist. I waited 45 minutes during bank operating hours and this individual was still not back from lunch. I was forced to withdraw cash and exchanged it at Standard Bank and incurred all those charges that I coud have avoided if this bank equiped their branch with the requisite staff. Totally pathetic.
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Replies (0)AT
Alyssa T
1 reviews | Active since Jan 2020
19 Aug 2025, 14:16
Naledi Slide causes injuries.
So angry. My children and I went to Naledi (the plane) at the mall. There is a slide going from the top to the floor which is adult sized. I went down the slide first and my children followed. This slide is so steep and so fast... which would be fine if the landing was right. It's not. There is a sharp drop of about a foot onto a hard floor. I hit the floor so hard and have now damaged my coccyx. That was two weeks ago and I have been in constant pain. BUT good thing I went down first. I could tell my 5 year old to slow himself down and caught my 2 year old. If I had not caught her, she would have gone flying off the slide and been hurt as well. I have mailed the mall and received no feedback or apology. All that need to be done is to put a soft landing pad but the lack thereof means that more people are going to get hurt.
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Alyssa T
1 reviews | Active since Jan 2020
19 Aug 2025, 14:16
Naledi Slide causes injuries.
So angry. My children and I went to Naledi (the plane) at the mall. There is a slide going from the top to the floor which is adult sized. I went down the slide first and my children followed. This slide is so steep and so fast... which would be fine if the landing was right. It's not. There is a sharp drop of about a foot onto a hard floor. I hit the floor so hard and have now damaged my coccyx. That was two weeks ago and I have been in constant pain. BUT good thing I went down first. I could tell my 5 year old to slow himself down and caught my 2 year old. If I had not caught her, she would have gone flying off the slide and been hurt as well. I have mailed the mall and received no feedback or apology. All that need to be done is to put a soft landing pad but the lack thereof means that more people are going to get hurt.
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Replies (0)GL
Girly L
1 reviews | Active since Jan 2020
17 Jul 2025, 07:05
Girly L
I went to Pna fourways looking for art staff and I came across the lady by the name of Onica.she asked if I need any help and I showed her what I needed.she assisted me and she didn't even take 15 minutes.she has product knowledge truly speaking i didn't expect that from her cause other stores they will be like im going to ask but Onica nailed it.customers who need help with art Onica is there to assist.keep up the good work👏🏿
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Girly L
1 reviews | Active since Jan 2020
17 Jul 2025, 07:05
Girly L
I went to Pna fourways looking for art staff and I came across the lady by the name of Onica.she asked if I need any help and I showed her what I needed.she assisted me and she didn't even take 15 minutes.she has product knowledge truly speaking i didn't expect that from her cause other stores they will be like im going to ask but Onica nailed it.customers who need help with art Onica is there to assist.keep up the good work👏🏿
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Replies (0)TM
Tebogo M
1 reviews | Active since Jan 2020
6 Jul 2025, 16:40
Harassment
On July 6, 2025, I visited the Mr. Price store in Fourways with my wife and 2-year-old daughter to purchase a dress for my daughter. After paying for the dress and receiving a receipt, I was stopped by a store employee as I was leaving the premises. The employee demanded to search the bag containing the dress, despite my initial refusal. My daughter was frightened, and I felt embarrassed and humiliated in front of my family and passersby. Disrespectful treatment. The employee's behavior was confrontational and accusatory, making me feel like a ********. I would appreciate it if Mr. Price could provide an explanation for this incident. -Date: July 6, 2025 Store Location: Mr. Price, Fourways I look forward to your response and resolution.
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Tebogo M
1 reviews | Active since Jan 2020
6 Jul 2025, 16:40
Harassment
On July 6, 2025, I visited the Mr. Price store in Fourways with my wife and 2-year-old daughter to purchase a dress for my daughter. After paying for the dress and receiving a receipt, I was stopped by a store employee as I was leaving the premises. The employee demanded to search the bag containing the dress, despite my initial refusal. My daughter was frightened, and I felt embarrassed and humiliated in front of my family and passersby. Disrespectful treatment. The employee's behavior was confrontational and accusatory, making me feel like a ********. I would appreciate it if Mr. Price could provide an explanation for this incident. -Date: July 6, 2025 Store Location: Mr. Price, Fourways I look forward to your response and resolution.
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Replies (0)AN
Annalise N
1 reviews | Active since Jan 2020
27 May 2025, 13:03
Unprofessional service delivery
I'm on vacation in Lonehill. This morning at 09h45 only one cashier was working the till, we waited for 30 minutes before 3 more cashiers came to help, we were e customers in the queue. One of my items were not priced correctly, they called a supervisor I assume yo overwrite the R20 discount. She greeted me in an African language I don't even understand. Please employ white, colored and Indians at your shop to service the customers properly. You don't only have African customers.
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Annalise N
1 reviews | Active since Jan 2020
27 May 2025, 13:03
Unprofessional service delivery
I'm on vacation in Lonehill. This morning at 09h45 only one cashier was working the till, we waited for 30 minutes before 3 more cashiers came to help, we were e customers in the queue. One of my items were not priced correctly, they called a supervisor I assume yo overwrite the R20 discount. She greeted me in an African language I don't even understand. Please employ white, colored and Indians at your shop to service the customers properly. You don't only have African customers.
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Replies (0)