DS
daphney S
Active since Feb 2013
29
Reviews
0
Industries
Reviews
29 reviews4 months ago
Poor Bad service
I signed up for a new contract in August (business account/sponsored billing), the sales consultant (Khaya) signed me up on the wrong contract (prepaid instead of the same contract I've signed up for for the past 3yrs. I realized this when I tried to buy data on the app to be added to my monthly bill as I've normally done in the past years, I went to the store to enquire this from the same consultant (Khaya) he acknowledged his mistake and asked me to bring the sim card so that he can replace it with the correct one and sign the correct contract, and informed me that unfortunately I will have to wait for the next month for this contract to be loaded. I went to the store again after my phone was suspended and checked with Khaya again, there were 3 numbers which were loaded in the system. The consultant misrepresented the deal, he said Ill only be paying for one number (0722113233) he said the other number comes as an extra for the promotion they re running. the other number which starts with 066 was eventually cancelled, but the other 2 new numbers are still billed . I was both extra numbers to be removed from my contract and remain with only 07222113233 which is my primary work number paid by my employer.
0 replies
5 months ago
Rude Legal representative from King Price
I received a call from someone who said she's King Price lawyer, she was rude and threaten to summon me if I don't cooperate, she didn't even have the decency to ask me if I have time for her call. She was asking for my claim number, which i said it's a bit odd to receive a call from attorneys from an insurance company because normally after an accident, insurance companies resolve whatever needs to be settled among themselves, not sending attorneys to call their clients. I told her I gave their client my insurance details, and they also have my ID number if they needed claim number. i asked her to send an email which I will gladly forward to my insurance. I felt disrespected to receive a call from someone who was talking over me when I try to speak. I don't know if King Price hire lawyers who re disrespectful and raising their voice when talking to people they don't even know? The call was made at 08:44 from 012 023 2907.
53 replies
6 months ago
Brendel gave me clear explanation of repairs process
Brendel gave me clear explanation of repairs process. He's professional through the entire process.
53 replies
16 months ago
Incompetency, Lack of Service and Rude service
Good day, I am beyond frustration with the level of service and treatment am encountering with Vodacom Fibre billing department. I signed for a new router last month because of incompetence of their employee, and today am told to sign for another oerder number/router due to anther *********** employee who deleted my order number for reasons unknown to me on the 25th December, am oly told today that i need a new order, after been takin from pillar to post since yesterday morning. This is wasteful expenditure caused by employees who are not hold liable to account for their incompetency? I have already lost half day of my productivity on the phone with different callcenter consultants who all gave me different stories, and now am told I need to sign another contract while there was absolutely nothing wrong with my account. I asked about the router and I was advised to continue to use it because everything ease remain the same, can only use it if the old one gives me problems but , today am told by a rude consultant from billing (Nozipho Ngcobo ) that I was not supposed to use it because there was a new one which was delivered. she even said she doesn't understand why I still want to sign up with Vodacom if am not happy with their service. when i asked if i can have recording of our conversation, she said i can go to any Vodacom shop and listen or go with my lawyer to get the recording. I rely on internet to perform most of my work commitments, and this is not how one should be treated by service provider. Please assist if you can.
168 replies
18 months ago
Bad service - WireIT
I've been struggling with keypad since I converted to prepaid . i've been asking WireIT staff to resolve this matter but noone seems to care. everyime the keypad run out of units the keypad goes off and unable to load new units. I've pleaded with this service provider to resolve this but my plea fall in deaf ears . there's no customer care service person to talk to, all communication is on whatsapp and sometimes the person am communicating with just ignore my enquiries. units disappear even when appliances using prepaid are switched off, noone from WireIT is willing to come and see where the problem is. today I had to shower with cold water because am unable to load units due to faulty keypad.
0 replies
18 months ago
Worst Service - ABSA Bank
I reported ABSA bank representatives treatment on my request for payment reversa last month and the level of service we received from the person who was assigned to assist after I reported them to you is so uphauling , he is completely unbothered to provide basic professional service. his name is Russell Edwards. He claims Capitec refuse to refund but doesn't even send us proof of the correspondence and dates they contacted Capitec. the matter was reported 16th September, only yesterday he sent baseless response we don't even have proof of. I don't know why ABSA referred our matter to specialist of social media complaints for such matter which requires skilled person who understands sensitivity and risk on such huge amount of money.
159 replies
19 months ago
PAYMENT REVERSAL : FROM ABSA TO CAPITEC
I made an error on my banking details when I sent service provider (Galaxy Doors - Bloemfontein) for refund; the service provider transferred money on the 13th September to the wrong account holder (1196985594) instead of (1196974584) and I made them aware on Saturday 14 September immediately when I realized that some of the numbers on the account were wrong and they contact ABSA same day, then they were told to write an email which they did send on Monday 16 September, but to date after 3 weeks they've not received any feedback from ABSA, I also contacted ABSA and a lady called Palesa Hleko gave me her email I need to forward email correspondences sent to ABSA, I sent all and she confirmed receiving them and also confirmed email service provider sent. we've been sending numerous emails to ABSA, but no response received from their side. when I called today, I was referred to complaints, and no one answered my calls at complaints. I need your help to get back my money (R10,000.00)
212 replies
22 months ago
Bad Service
Paid for building material on Saturday morning 29th June, nothing has been delivered even though we were promissed to receive delivery on monday 1st JUly, noone bothered to call and explain why there's delay. When I called this afternoon, the employee was just casual and said they'll deliver on Thursday morning. At 16h32 I called head office customer service (011) 248 1500 about five times, my call was dropped deliberately about x5 times, until i told the female employee who was dropping my phone that am going to report her and escalate this to her managers. She just listened and said nothing till I dropped my phone.
53 replies
45 months ago
Bad service
On Saturday 23 July I went to PEP store @ Randburg mall, I asked for a refund on hair pieces I bought at the other PEP branch and I was told that I can not the products can't be refuded because I didn't buy them from Randburg, I refused to leave cause Iknwo my rights as a consumer, then store manager was called, she said I have to go to North Gate , then I explained to her that I know what she is telling me it's not true and I need the refund as Northgate was too far from where I stay, and explained to her the reason why I return the hair piece was because my hair dresser said it was wrong hairpiece for braids I wanted my daughter to plait, She then asked me why there are x4 hairpieces while the receipt has x3 , I tried to explain to her that the extra hairpiece was from previous sales and I took it with the other x3 which I bought and put them in the same plastic bag hence it's there, she was just rude and start accusing that I might have not paid for that hair piece that's why it's in the plastic bag. I tried to remain calm and she was rude, loud and gave me nasty looks while talking to me, she raised her voice to a point where other customers' attention focused on . She eventually told a staff member to give me refund still in a rude manner, I didn't even get any apology for such horrible treatment. I've never felt so humiliated like that, worst by someone who should know how to treat customers. I had to spend about 50minutes on something which was supposed to take less than 10 minutes. When I asked her to give me her name, she blatantly refused and gave me another nasty look from bottom up and walked away. I asked x2 of your staff members to give me her name, and they said they cannot give me her name. I don't think any customer deserves treatment I received from PEP store manager, I have never encounter such rudeness from someone who should provide good service to customers, worst a store manager, who is supposed to be exemplary to junior staff.
0 replies
45 months ago
Bad service
on the 26th July I called customer service last month and asked them to refund me the amount they deducted from my account, my premium has always been R429 per month (compact package), last month they deducted R645.33, I was told the supervisor need to authorize refund and that could only be done the next day, but nothing happened, a week later I called again and spoke to consultant who was deliberately delaying the conversation and kept me on hold several times, she said her name was Nelly. I had no choice but to reverse the debit order because none of their consultants kept their promises. yesterday I called customer service and asked for my customer number and explained to the consultant that I have since reverse the debit order and bank charged me R45 for that, I asked her to give me customer number so that I can make R429 payment and she gave me customer, this morning when I wake up my subscription was disconnected, I called their customer service and spent 26min14seconds with consultant called Lwazi, he said according to their record I asked consultant that I called on the 26 June to change my subscription, I explained to him why I called on that particular day and I never asked for any changes on my subscription, he then said he needs to verify that I never instructed anyone to change my subscription to PVR and he was gonna call me back and I shouldn't make payment as yet , he called 2 hours later and said they've investigated and found that I never gave that instruction on the 26 June when I spoke to their consultant,. now am told they need to investigate if I didn't do self service and change that, I find this behavior insulting and undermining customers, why do you treat customers like criminals when they consistently pay their subscriptions, why do I have to be inconvenienced like this?
268 replies
Review Distribution
5 Star
1 (3.4482758620689653%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (27.586206896551722%)
1 Star
20 (68.96551724137932%)