Fox security Alberton is useless

I am not a client nor will I ever be and nor will I ever recommend Fox. My complex is next door to a restaurant. The alarm goes off at least once a week. Over and over again. Who can sleep at 2am with an alarm that wont shut off? This is south africa we always assume something bad is happening. Its disturbing and stressful. Fox is absolutely useless. They dont even send a patrol unit when the alarm goes off. Seems like they simply ignore it. They cash in on their clients payments but dont provide the service. Quite pathetic. We are happy with CPS in our complex. Alarm goes off and in minutes we have a patrol unit checking on us. Fox dont even know the alarm is going off or they do and just dont care