I paid money in exchange for goods not received!!!! Where is my order it's been 3 weeks?!!!

Still waiting for my order from 29th of Jan???? What's going on over there??? I paid the R85 for Pargo but zero notification on when the delivery is scheduled to arrive. Disgusting work ethic!! Where are the courier notifications and the parcel tracking number? Why are you so unprofessional? This is neither my first nor second order, you have my address and contact information. You have zero excuses!!! I’ve emailed you a few times and eventually got a response from Marawaya (Dispatch Manager or so they say), who asked for my address—despite it being the same one I entered when I placed the order. Marawaya also cc’d someone from DPD Laser, but that hasn’t led to any progress. I shop online all the time, and this is by far the worst service I’ve experienced. It honestly feels like the company is shutting down and doesn’t care about its customers anymore. I need a real update on where my order is and when I can expect delivery OR REFUND MY MONEY! Bunch of *******!