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Fragrance Boutique
Claimed Business
FB
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZM
Zandile M
1 reviews | Active since Jan 2020
11 Feb 2025, 14:08
I paid money in exchange for goods not received!!!! Where is my order it's been 3 weeks?!!!
Still waiting for my order from 29th of Jan???? What's going on over there??? I paid the R85 for Pargo but zero notification on when the delivery is scheduled to arrive. Disgusting work ethic!! Where are the courier notifications and the parcel tracking number? Why are you so unprofessional? This is neither my first nor second order, you have my address and contact information. You have zero excuses!!! I’ve emailed you a few times and eventually got a response from Marawaya (Dispatch Manager or so they say), who asked for my address—despite it being the same one I entered when I placed the order. Marawaya also cc’d someone from DPD Laser, but that hasn’t led to any progress. I shop online all the time, and this is by far the worst service I’ve experienced. It honestly feels like the company is shutting down and doesn’t care about its customers anymore. I need a real update on where my order is and when I can expect delivery OR REFUND MY MONEY! Bunch of *******!
Helpful (0)
|Replies (0)ZM
Zandile M
1 reviews | Active since Jan 2020
11 Feb 2025, 14:08
I paid money in exchange for goods not received!!!! Where is my order it's been 3 weeks?!!!
Still waiting for my order from 29th of Jan???? What's going on over there??? I paid the R85 for Pargo but zero notification on when the delivery is scheduled to arrive. Disgusting work ethic!! Where are the courier notifications and the parcel tracking number? Why are you so unprofessional? This is neither my first nor second order, you have my address and contact information. You have zero excuses!!! I’ve emailed you a few times and eventually got a response from Marawaya (Dispatch Manager or so they say), who asked for my address—despite it being the same one I entered when I placed the order. Marawaya also cc’d someone from DPD Laser, but that hasn’t led to any progress. I shop online all the time, and this is by far the worst service I’ve experienced. It honestly feels like the company is shutting down and doesn’t care about its customers anymore. I need a real update on where my order is and when I can expect delivery OR REFUND MY MONEY! Bunch of *******!
0
Replies (0)LdlG
Lee de la Guerre
1 reviews | Active since Jan 2020
5 Aug 2024, 09:08
FORMULA CHANGED FOR SURE
I am so saddened by the decline in this product. I have been using 195 Narcisso Rodriguez for 11 years. The last purchase I made was in February at Table Bay Mall. I got home and realised the composition of the perfume had changed dramatically. I still had an old bottle from October last year so I took both the Table Bay Mall and sprayed both for the consultant and asked if she could tell the difference. Her reply was.... it doesn't take a genius to realise this is not the same quality and the newer one has less "oil base; it was far more watery. I sent an email to complain and they told me they will replace it when they get stock. I said no I want to know what changed in the formula. I was told the mixologist said nothing changed. Well whatever! It definitely has! I then get sent a new perfume and a lotion to placate me but the lotion isn't even Narcisso Rodriguez it was some other fragrance I don't use. I am honestly saddened and disappointed in the quality of the product as it definitely has changed and unfortunately I won't be using this company anymore. I feel ****med and I was a really loyal supporter.
Helpful (0)
|Replies (0)LdlG
Lee de la Guerre
1 reviews | Active since Jan 2020
5 Aug 2024, 09:08
FORMULA CHANGED FOR SURE
I am so saddened by the decline in this product. I have been using 195 Narcisso Rodriguez for 11 years. The last purchase I made was in February at Table Bay Mall. I got home and realised the composition of the perfume had changed dramatically. I still had an old bottle from October last year so I took both the Table Bay Mall and sprayed both for the consultant and asked if she could tell the difference. Her reply was.... it doesn't take a genius to realise this is not the same quality and the newer one has less "oil base; it was far more watery. I sent an email to complain and they told me they will replace it when they get stock. I said no I want to know what changed in the formula. I was told the mixologist said nothing changed. Well whatever! It definitely has! I then get sent a new perfume and a lotion to placate me but the lotion isn't even Narcisso Rodriguez it was some other fragrance I don't use. I am honestly saddened and disappointed in the quality of the product as it definitely has changed and unfortunately I won't be using this company anymore. I feel ****med and I was a really loyal supporter.
0
Replies (0)RW
Rikus W
1 reviews | Active since Jan 2020
19 May 2024, 13:01
Wonderful shopping experience
I had the most wonderful experience dealing with Fragrance Boutique. They really are the best. I contacted their head office via email or WhatsApp whenever I had a problem or request and always received a prompt, friendly, professional reply from their Customer Service Department or from their Warehouse Manager, Maraweja. And it wasn't some generic reply that was just slapped together or AI generated - they really listened to me, gave me a personal reply and did their best to accommodate me. I even got a few friendly voice notes from them. I was a VERY demanding customer to say the least. I would order a perfume, receive the correct one and then change my mind and say I want a different fragrance. They would then take back the used bottle and send me the new fragrance I asked for. I even ordered a perfume, decided it wasn't exactly the same as their tester, sent back the used bottle and asked for a new bottle of exactly the SAME fragrance. Even after telling me that they can virtually guarantee me that the perfume will smell exactly the same as the one I returned, they still sent me a new bottle. As predicted, it smelled the same so I returned it and asked for a new fragrance, which they sent to me without any questions or hassles. One of the replacements I asked for, after sending back yet another perfume, was the same as one I had ordered a week or two earlier and liked. However the new one wasn't strong enough (according to me) and didn't have the right level of sweetness when compared with my other bottle, so I returned it and asked for a completely new fragrance. They sent me the new perfume, no questions asked. When I received a defective bottle where the spray mechanism was damaged they immediately said they would replace it with a new one or give me a refund. With every perfume I returned, they always gave me the option of getting a full refund. Each time they had to send a courier to come pick up the perfumes I weren't happy with and later deliver the new ones. And they didn't charge me a cent for all the extra courier costs. They also didn't charge me for all the used (tested) perfumes I returned, which they wouldn't be able to sell again. Apart from their excellent service, they also have an excellent product. Their perfumes smell 100% like the real thing. I know that many places who sell generics of brand name perfumes claim the same thing, but with Fragrance Boutique it really does smell EXACTLY the same, even though they say "inspired by" (probably for legal reasons). They use reverse engineering to analyse a brand name perfume so that they know, down to the last molecule, what ingredients and how much of each is in it. They can then recreate it with 100% accuracy. As mentioned, I'm not an easy person to please. I made two trips to a huge mall filled with perfume shops and went and smelled almost all the original brand name perfumes that's on Fragrance Boutique's list. I would ask the assistant to spray it on a card for me, which I then labeled and put in a sealed bag. The ones I really liked I sprayed on my skin. I also ordered one of each of Fragrance Boutique's testers, which I tested at home and used for comparison. I compared Fragrance Boutique's perfumes with the brand name ones and they smelled exactly the same. Not cheap or synthetic at all. The only slightly negative thing I can say about Fragrance Boutique is that some of their perfumes are a bit hit or miss. I sent back so many perfumes because, even though I often received a perfect match the first time round, I sometimes received a perfume that was maybe not as strong as the original or tester or was missing a note or two I liked. It still smelled 95% the same, it was just that I won't settle for anything less than 100%. The new packaging and bottles the perfume come in also blew me away. They are absolutely gorgeous. I would say in some cases they are even more beautiful than the original bottle. Fragrance Boutique doesn't copy the bottle design or colour of the brand name perfumes. They use the same bottles for all their fragrances. The male EDT comes in a black embossed box with gold lettering and a stunning emblem on the front. The emblem is also printed on the clear, rectangular glass bottle with silver cap. The ladies Perfume comes in a white embossed box with gold lettering. The clear glass bottle has a very elegant shape with a fancy glass top. Both bottles would make a great addition to any perfume collection. Even though their perfumes are manufactured locally and are proudly South African, their ingredients are imported from France's perfume capital, Grasse. And this family business has a heart. None of their fragrances are tested on animals. Very good to hear. And last but not least is the very reasonable pricing. A bottle of perfume from Fragrance Boutique costs, in many cases, about a tenth of the price of the brand name perfume. And their courier fee is free for orders over R600. They also sell 5 ml testers and other products like body lotions and linen sprays in the fragrance of your choice, as well as a wide variety of hair products. They even sent me one of their lotions (after asking me what fragrance I want) as a free gift to thank me for my support. I can highly recommend this business and would encourage anyone who loves fine fragrances to visit their website to see everthing they offer. Thank you, Fragrance Boutique, for your patience, professionalism and great service. I hope I'll be able to shop from you for many years to come
Helpful (0)
|Replies (0)RW
Rikus W
1 reviews | Active since Jan 2020
19 May 2024, 13:01
Wonderful shopping experience
I had the most wonderful experience dealing with Fragrance Boutique. They really are the best. I contacted their head office via email or WhatsApp whenever I had a problem or request and always received a prompt, friendly, professional reply from their Customer Service Department or from their Warehouse Manager, Maraweja. And it wasn't some generic reply that was just slapped together or AI generated - they really listened to me, gave me a personal reply and did their best to accommodate me. I even got a few friendly voice notes from them. I was a VERY demanding customer to say the least. I would order a perfume, receive the correct one and then change my mind and say I want a different fragrance. They would then take back the used bottle and send me the new fragrance I asked for. I even ordered a perfume, decided it wasn't exactly the same as their tester, sent back the used bottle and asked for a new bottle of exactly the SAME fragrance. Even after telling me that they can virtually guarantee me that the perfume will smell exactly the same as the one I returned, they still sent me a new bottle. As predicted, it smelled the same so I returned it and asked for a new fragrance, which they sent to me without any questions or hassles. One of the replacements I asked for, after sending back yet another perfume, was the same as one I had ordered a week or two earlier and liked. However the new one wasn't strong enough (according to me) and didn't have the right level of sweetness when compared with my other bottle, so I returned it and asked for a completely new fragrance. They sent me the new perfume, no questions asked. When I received a defective bottle where the spray mechanism was damaged they immediately said they would replace it with a new one or give me a refund. With every perfume I returned, they always gave me the option of getting a full refund. Each time they had to send a courier to come pick up the perfumes I weren't happy with and later deliver the new ones. And they didn't charge me a cent for all the extra courier costs. They also didn't charge me for all the used (tested) perfumes I returned, which they wouldn't be able to sell again. Apart from their excellent service, they also have an excellent product. Their perfumes smell 100% like the real thing. I know that many places who sell generics of brand name perfumes claim the same thing, but with Fragrance Boutique it really does smell EXACTLY the same, even though they say "inspired by" (probably for legal reasons). They use reverse engineering to analyse a brand name perfume so that they know, down to the last molecule, what ingredients and how much of each is in it. They can then recreate it with 100% accuracy. As mentioned, I'm not an easy person to please. I made two trips to a huge mall filled with perfume shops and went and smelled almost all the original brand name perfumes that's on Fragrance Boutique's list. I would ask the assistant to spray it on a card for me, which I then labeled and put in a sealed bag. The ones I really liked I sprayed on my skin. I also ordered one of each of Fragrance Boutique's testers, which I tested at home and used for comparison. I compared Fragrance Boutique's perfumes with the brand name ones and they smelled exactly the same. Not cheap or synthetic at all. The only slightly negative thing I can say about Fragrance Boutique is that some of their perfumes are a bit hit or miss. I sent back so many perfumes because, even though I often received a perfect match the first time round, I sometimes received a perfume that was maybe not as strong as the original or tester or was missing a note or two I liked. It still smelled 95% the same, it was just that I won't settle for anything less than 100%. The new packaging and bottles the perfume come in also blew me away. They are absolutely gorgeous. I would say in some cases they are even more beautiful than the original bottle. Fragrance Boutique doesn't copy the bottle design or colour of the brand name perfumes. They use the same bottles for all their fragrances. The male EDT comes in a black embossed box with gold lettering and a stunning emblem on the front. The emblem is also printed on the clear, rectangular glass bottle with silver cap. The ladies Perfume comes in a white embossed box with gold lettering. The clear glass bottle has a very elegant shape with a fancy glass top. Both bottles would make a great addition to any perfume collection. Even though their perfumes are manufactured locally and are proudly South African, their ingredients are imported from France's perfume capital, Grasse. And this family business has a heart. None of their fragrances are tested on animals. Very good to hear. And last but not least is the very reasonable pricing. A bottle of perfume from Fragrance Boutique costs, in many cases, about a tenth of the price of the brand name perfume. And their courier fee is free for orders over R600. They also sell 5 ml testers and other products like body lotions and linen sprays in the fragrance of your choice, as well as a wide variety of hair products. They even sent me one of their lotions (after asking me what fragrance I want) as a free gift to thank me for my support. I can highly recommend this business and would encourage anyone who loves fine fragrances to visit their website to see everthing they offer. Thank you, Fragrance Boutique, for your patience, professionalism and great service. I hope I'll be able to shop from you for many years to come
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Replies (0)SF
Susan F
1 reviews | Active since Jan 2020
21 Mar 2024, 07:20
The Fragrance Boutique Greenacres
A very unfriendly assistant (or who ever she is). Didn't greet, while there were some workers in the small shop. Eventually made an effort tosome assistance.: "They don't make those anymore", and not offering an altenative. When asked the price, it was higher than what was statedon the wall- got no reply when asked abouf the difference. Waas she going to put the difference in her pocket??? I left and will definitely bot be going back.
Helpful (0)
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Susan F
1 reviews | Active since Jan 2020
21 Mar 2024, 07:20
The Fragrance Boutique Greenacres
A very unfriendly assistant (or who ever she is). Didn't greet, while there were some workers in the small shop. Eventually made an effort tosome assistance.: "They don't make those anymore", and not offering an altenative. When asked the price, it was higher than what was statedon the wall- got no reply when asked abouf the difference. Waas she going to put the difference in her pocket??? I left and will definitely bot be going back.
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Replies (0)fS
fezeka S
1 reviews | Active since Jan 2020
18 Jun 2022, 23:44
Very unethical and unprofessional,I believe they scammers
There’s a shop in centurion mall that’s call fragrance boutique,they just disappeared without a word. No communication nothing,and I was supposed to go and clllect my stuff. The shop was closed but there was no communication.
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fezeka S
1 reviews | Active since Jan 2020
18 Jun 2022, 23:44
Very unethical and unprofessional,I believe they scammers
There’s a shop in centurion mall that’s call fragrance boutique,they just disappeared without a word. No communication nothing,and I was supposed to go and clllect my stuff. The shop was closed but there was no communication.
0
Replies (0)ZB
Zimasa Bali-Voyiya
1 reviews | Active since Jan 2020
18 Dec 2021, 17:13
Fragrance Boutique Greenacres Store -WORST SERVICE IV EVER HAD
Worst service i have ever expirienced,,,owner does not want to take responsibility for anything..I returned a perfume that was leaking and the odour was very weak and i was told i would get the perfume within a week..Its been two weeks now and the perfume is not back, the store reps and owner are sending us from pillar to post and giving nothing but excuses about the wheareabouts of the perfume. The owner of the store had the audacity to tell me he doesnt know when il ever get the perfume back..Their guarantee for quality products or money back is just a joke!
Helpful (0)
|Replies (0)ZB
Zimasa Bali-Voyiya
1 reviews | Active since Jan 2020
18 Dec 2021, 17:13
Fragrance Boutique Greenacres Store -WORST SERVICE IV EVER HAD
Worst service i have ever expirienced,,,owner does not want to take responsibility for anything..I returned a perfume that was leaking and the odour was very weak and i was told i would get the perfume within a week..Its been two weeks now and the perfume is not back, the store reps and owner are sending us from pillar to post and giving nothing but excuses about the wheareabouts of the perfume. The owner of the store had the audacity to tell me he doesnt know when il ever get the perfume back..Their guarantee for quality products or money back is just a joke!
0
Replies (0)aP
avril P
1 reviews | Active since Jan 2020
4 Feb 2021, 10:37
Poor Staff handling
I am disgusted at the fact that a business as well known as Fragrance Boutique cannot pay there staff on time make them a bad company to work for. Staff hasn't gotten paid their salaries for the month of January 2021 yet, and we creeping in Mid February 2021. Staff is expected to be on time with a good spirit but have challenges to get to work because of late salary payments. What makes it worst they are unreachable via telephone. If it goes on like this they will loose or lost excellent sales people.
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avril P
1 reviews | Active since Jan 2020
4 Feb 2021, 10:37
Poor Staff handling
I am disgusted at the fact that a business as well known as Fragrance Boutique cannot pay there staff on time make them a bad company to work for. Staff hasn't gotten paid their salaries for the month of January 2021 yet, and we creeping in Mid February 2021. Staff is expected to be on time with a good spirit but have challenges to get to work because of late salary payments. What makes it worst they are unreachable via telephone. If it goes on like this they will loose or lost excellent sales people.
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Replies (0)CD
Cathy D
1 reviews | Active since Jan 2020
23 Dec 2020, 12:52
Fantastic service
I would like to say a HUGE thank you to Kashiefa who took customer service to a whole new level by helping me with a gift purchase so close to Christmas. I was honestly blown away by her offer to go out of her way to drop off a bottle of perfume for me. Thanks once again, such service is rare, unexpected, and greatly appreciated!
Helpful (0)
|Replies (0)CD
Cathy D
1 reviews | Active since Jan 2020
23 Dec 2020, 12:52
Fantastic service
I would like to say a HUGE thank you to Kashiefa who took customer service to a whole new level by helping me with a gift purchase so close to Christmas. I was honestly blown away by her offer to go out of her way to drop off a bottle of perfume for me. Thanks once again, such service is rare, unexpected, and greatly appreciated!
0
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