LD
Lee de la Guerre
Active since Oct 2011
4
Reviews
0
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Reviews
4 reviews21 months ago
FORMULA CHANGED FOR SURE
I am so saddened by the decline in this product. I have been using 195 Narcisso Rodriguez for 11 years. The last purchase I made was in February at Table Bay Mall. I got home and realised the composition of the perfume had changed dramatically. I still had an old bottle from October last year so I took both the Table Bay Mall and sprayed both for the consultant and asked if she could tell the difference. Her reply was.... it doesn't take a genius to realise this is not the same quality and the newer one has less "oil base; it was far more watery. I sent an email to complain and they told me they will replace it when they get stock. I said no I want to know what changed in the formula. I was told the mixologist said nothing changed. Well whatever! It definitely has! I then get sent a new perfume and a lotion to placate me but the lotion isn't even Narcisso Rodriguez it was some other fragrance I don't use. I am honestly saddened and disappointed in the quality of the product as it definitely has changed and unfortunately I won't be using this company anymore. I feel ****med and I was a really loyal supporter.
0 replies
34 months ago
Don't give up hope.....
Initially I was very unhappy as I waited 3 months for my pants. I wasn't getting a response from the company and my WhatsApp's were not being rep**** to. I kept nagging and eventually I got a reply. There was some delay with the shipping which was not the fault of Lady Lush. Anyway, I eventually got my pants and I absolutely love them. Will definitely order again.
0 replies
39 months ago
FEELS LIKE A SCAM!
Shocking service. I ordered online on 31 January and paid via Payfast. To date nothing has arrived and nobody is getting back to me. I am absolutely horrified at the service. If it was R100 that would make it better but nearly R900 and I don't get service, no feedback, no pants?????? Wow. Really bad!
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103 months ago
Manager unprofessional
We arrived at Lanseria on Saturday 11 November 2017 at 08.15. The lady booking us in didn’t greet us. She didn’t ask where we would like to sit. We said one seat was pre booked and tried to get another nearby seat. She basically grunted as an answer and quite frankly ignored us. We noticed every other person had a name tag on, except her, so we asked her name. Her response was why? Our reply was, we would like to know. She again said why? So we then said everyone has a name tag except you. I noticed then a name on her lanyard in a plastic disc holder. As I tried to read it she blocked her arm over it so I couldn’t read it. I then noticed she sat at counter 11. This was the only reference I have. We asked to see her manager. A fairly young lady with red brown long hair and glasses came over. We said we would like the name of the lady working counter 11. Her response was why? I was appalled at this service. So I asked again what is the lady’s name? The manager said we want to know why otherwise we can’t tell you. Even when we explained we want to lodge a complaint she still withheld the name. So I asked the manager’s name. She took a Kulula card and wrote a name. I said what’s your surname. The name written down is Elizann Swanepoel. I’m not even sure this is her name as it was written down so how do I confirm this? I then said I’ll take a photo of the lady on counter 11 and was told I’m not allowed to. So I asked where the sign is that says that? I was told you’re not allowed to, we’ll call the police. Respecting airport policy I understand completely so I wasn’t going to go against rules. However I needed proof of staff and a hand written card isn’t sufficient as evidence. We then left the counter only to turn back and watch the manager and staff all having a good laugh. Clearly about us. This was the final straw. My sister and I are both in careers where we deal with customers and customers satisfaction, so to be treated like the way we had was dispicable. We’ve decided that we’ll never use Lanseria again and will support ACCSA as they actually understand service levels. The other point is Elizann wrote her name on the back of a Kulula service rating card. I saw the humour in this. Especially that the two staff members of Lanseria are actually giving Kulula a bad name by using their card. Passing through the gates to go to board, The Bidvest security staff were amazing. All polite and friendly. Possibly contracted to Lanseria which is brilliant because they understand customer service. So Lanseria, farewell ,you have no idea on customer service and I’ll be pleased to spread the word. Remember bad word of mouth is the worst form of advertising. Lanseria zero. OR Tambo and ACCSA 10 out of ten.
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Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
1 (25%)
2 Star
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1 Star
3 (75%)