Don't buy from this company

Order Nr. 72738457 I placed an order with FragranceX for delivery to South Africa on 12 February, and I have still received no response, no update, and no refund. Despite multiple attempts to contact customer service, I have received absolutely no reply. There has been zero communication regarding my order status, shipping, or any delay. This level of service is extremely disappointing and unprofessional. If a company cannot fulfill an order, the very least they can do is communicate with the customer and process a refund. Being ignored completely is unacceptable. I would not recommend ordering from FragranceX if you expect reliable delivery or proper customer support.