Valentines set meal disaster

I planned a special Valentine’s dinner at Franco’s, expecting a fancy 3-course meal, but it turned into a highly disappointing and expensive experience. While the waiter was friendly and apologetic, the food quality was unacceptable!!!

The issues began with the starters: my fiancé’s crumbed mushrooms were unappetising, with a strange powdery texture. She only ate 1 and the rest was put in a takeaway. Despite the waiter’s apology and promise of a manager visit, no manager came.

For mains, we ordered Chicken Gordon Bleu, and my fiancé ordered Alfredo pasta - her favourite. After waiting 45-50 minutes, we requested desserts as takeaways to save time as clearly the kitchen was not coping.

The Alfredo pasta was a pink, sloppy, inedible dish that tasted unpleasant and was not a proper Alfredo. We even called the waiter to ask what this was??? He said it is their version??? My fiancé barely ate, and the dish was also packed as a takeaway. My Gordon Bleu was darkly overcooked, and the baked potato side was not crispy as promised but glassy and undercooked. Again, no manager addressed the mounting issues.

After over two hours, we left with 6 takeaway containers, embarrassed and frustrated. And even gave the Alfredo disaster to a beggar in the parking lot.

At home, we discovered the desserts were subpar: a dry slice of red velvet cake without cream and a small, sad hacked piece of Malva pudding with no sauce or anything. We ended up cooking a meal late at night as both of us were hungry.

That same night I messaged the booking assistant, sharing our disappointment and photos of the desserts etc. She merely apologised and said she would take it up with the kitchen staff???? She also claimed to escalate the issue to the owner, but no meaningful resolution or follow-up occurred, nothing!

I messaged the following morning with images of all of the uneaten food and requesting further feedback / recourse. A subsequent message from her was deleted, possible attack back?

Despite spending R1033, we received disgusting food, and no recourse, highlighting a lack of care from Franco’s.

This was the worst dining experience of my life, especially on such a special occasion and highly embarrassing, expecting to treat my fiancé.

Still nothing from the owner? Not a word!

It is sad when places get so big and end up not caring about their initial trade, providing good food to their patrons.

#wedontcareaboutourpatrons

Extremely sad and disappointing and the worst R1033 I have ever spent.

Go here very cautiously!

I would give this zero stars, but you are forced to select a Star