WS
Warren S
Active since Dec 2021
4
Reviews
0
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Reviews
4 reviews2 months ago
Valentines set meal disaster
I planned a special Valentine’s dinner at Franco’s, expecting a fancy 3-course meal, but it turned into a highly disappointing and expensive experience. While the waiter was friendly and apologetic, the food quality was unacceptable!!! The issues began with the starters: my fiancé’s crumbed mushrooms were unappetising, with a strange powdery texture. She only ate 1 and the rest was put in a takeaway. Despite the waiter’s apology and promise of a manager visit, no manager came. For mains, we ordered Chicken Gordon Bleu, and my fiancé ordered Alfredo pasta - her favourite. After waiting 45-50 minutes, we requested desserts as takeaways to save time as clearly the kitchen was not coping. The Alfredo pasta was a pink, sloppy, inedible dish that tasted unpleasant and was not a proper Alfredo. We even called the waiter to ask what this was??? He said it is their version??? My fiancé barely ate, and the dish was also packed as a takeaway. My Gordon Bleu was darkly overcooked, and the baked potato side was not crispy as promised but glassy and undercooked. Again, no manager addressed the mounting issues. After over two hours, we left with 6 takeaway containers, embarrassed and frustrated. And even gave the Alfredo disaster to a beggar in the parking lot. At home, we discovered the desserts were subpar: a dry slice of red velvet cake without cream and a small, sad hacked piece of Malva pudding with no sauce or anything. We ended up cooking a meal late at night as both of us were hungry. That same night I messaged the booking assistant, sharing our disappointment and photos of the desserts etc. She merely apologised and said she would take it up with the kitchen staff???? She also claimed to escalate the issue to the owner, but no meaningful resolution or follow-up occurred, nothing! I messaged the following morning with images of all of the uneaten food and requesting further feedback / recourse. A subsequent message from her was deleted, possible attack back? Despite spending R1033, we received disgusting food, and no recourse, highlighting a lack of care from Franco’s. This was the worst dining experience of my life, especially on such a special occasion and highly embarrassing, expecting to treat my fiancé. Still nothing from the owner? Not a word! It is sad when places get so big and end up not caring about their initial trade, providing good food to their patrons. #wedontcareaboutourpatrons Extremely sad and disappointing and the worst R1033 I have ever spent. Go here very cautiously! I would give this zero stars, but you are forced to select a Star
0 replies
7 months ago
Pricing confusion and bad service
Googled Nescafe Gold Espresso coffee and found the checkers.co.za listing at R139.99 as I normally Google to find the best price. Even said shop 3.4km away and I drove to my local Checkers. Price was R189.99 on shelf but added 4 bottles to my trolley to enquire at the till. Was assisted by a very unfriendly cashier, Deliwe Jane Weni, who insisted this was a online / Sixty 60 special only.. When checkers.co.za clearly stated R139.99 and at my store 3.4km away.... Which I drove to.... Deliwe continues to state that I am "Wa bora" purely because I am trying to understand the R50 price difference... Showing no care nor concern as I am trying to do so. My fiancé took the 3 other bottles back to the shelf to find another elderly lady also very confused by the R189.99 price when she saw it online for R139.99.... She was told to go to a Checkers hyper... So for interest sake my fiancè and I drove to the Hyper up the road... R189.99... So if the poor elderly lady also did... She also wasted her time and petrol money ... Checkers 👎🏻🤦🏻♂️🤷🏻♂️👎🏻. Attached is the image clearly stating R139.99 and at the shop 3.4km away... Checkers sixty 60 APP shows R189.99 but Checkers sixty 60 online shows R139.99??????? Have you gotten too big to care and that you employ people who also don't care and are rude to your paying customers. If Deliwe is soooo bored why doesn't she quit and go home...? We were nothing but friendly to her and didn't deserve nor expect such rude treatment... Little did she know my fiancé speaks Sesotho.... Checkers... Please help me and the little old lady and probably thousands others who support our local checkers... 😔.. Today I question my loyalty!!! Same with Selati sugar, R65. 99 online and R72. 99 in store... Should I go on..... 🙈
0 replies
22 months ago
Shocked and appalled
It pains me to write this, but after many months of struggling... here I am. I bought a coricraft couch in November 2023, I was told the factory was closed for manufacturing orders for the year, no problem, understood. So would get my couch February 2024 sometime, again no problem. Delivery finally happened 6 February and had to arrange someone to accept the delivery as they do not accommodate people who work...clearly... after several further interactions getting the same one-sided our time or the highway feedback. I inspected the couch the night I got home, and was shocked to find that the centre seat was of a much softer foam than the other 2 seats. I reported this immediately the following day to the person at my local Coricraft where i purchased the couch and sent pics etc. She said that she will report it, which she did, and the outcome was that a Coricraft assessor would come to have a look at the couch and the several other issues i saw, again no problem. I have a Massive problem with Coricraft who sells couches at relatively high prices, but lets a couch out of its warehouse having one seat cushion of a complete different density foam than the other 2 seats .. and here my painful journey started with a company who has clearly gotten very big and forgotten the people who got them there supporting them all these years. This is not the 1st Coricraft couch or goods i have bought, but after this painful journey I'm not sure if i would purchase anything further from them, especially reading the reports on Hello peter and the cut and paste responses. I was happy to pay the price of the couch as you expect top quality and the best service from such a giant many years in the industry. The assessor made an appointment with me, again, needed to accommodate to their timing, and as an employee needed to arrange time off work to meet with him... Coricrafts error, my inconvenience. So he came out 19 March, already some 40 days after delivery. He inspected the couch and was very knowledgeable, he said the other issues were due to transport and that the foam would bounce back, I accepted his explanations for the other issues, but he was not sure how a couch was made and sent out with 1 seat being a completely softer foam. He would report this and they would make my replacement foam inners... shouldn't take too long and he would personally bring them and install it.... After several comms backward and forward between myself and the person at my local store as well as the warehous, I eventually had enough and on the 24th of May asked what is going on? And was told as every time before, they will follow up? This has now been months and months and was sent from this person to that person, called the warehouse too many times and each time taking long on the phone to even identify my order.... Long story short, lets forward to today, 2 July, absolutely shocking coricaraft, on a faulty delivery delivered on 6 February, after soooooo many calls, WA, more and more calls and attitude from your warehouse as i work and can't accept delivery on your timing, as I called and advised I cannot make 10am as i work, they pitch up at 10am today and called me. I advised I am at work as called and discussed with the warehouse 3 times, and the delivery team (not the assessor as advised by himself in March) would contact me back shorty to advise if they will still be delivering later today as per my several efforts and having to call again and again for the same thing. No response after a couple hours so i call the warehouse again for the i can't even remember how many times now, and get even more attitude as they cannot tell me what time they can come back today to deliver my replacement foams. Eventually the lady hung up the phone on me and called back after several minutes advising they are on their way but she cannot tell me a time frame of how long they will take, not even a guide? In 2024 you cannot assist me with an approximate time but know they are on their way back?!? So i wait... They arrived shortly after the call, they removed the slip covers and caused some damage to the delicate inner layer covering the foam as they are pretty tight. I inspected the foam only to find out that the foam was the exact same lightweight low density foam as per the incorrect middle seat that they initially delivered on 6 February. All of this was after sending out the assessor, who said the centre seat should have been a higher density foam as the other 2 seats, after taking my centre seat to the Coricraft shop and all of the friendly team there agreed this foam was not correct and too soft and begged and pleeded with them to insure i get the correct foam inner back, after calls and calls and months and months of waiting..... I am now exactly where i was on the 6th of February with a couch with 1 incorrect foam inner, now with some damage to the delicate inner covers covering the foam... and who knows how long now..... Coricraft, I am truly appalled and shocked at the level of service from your warehouse, and I just cannot believe all that has transpired over these many many months. I truly am a disappointed and shocked customer. And now i will receive a heartless copy and paste reply as you have sent to all of the other people complaining on this platform. You really need to look inside your warehouse etc as there are serious issues. All of your sales people, assessor etc have been super friendly .. but your warehouse has dropped the ball and sadly so too has Coricraft.
58 replies
53 months ago
Very disgruntled and unhappy customer
I have only given 1 star as you need to select a star, would have given no stars if i could. I (my whole entire area) have been without fibre since the morning of the 8th of December, started contacting Vodacom on the 9th of December. Can honestly say that their people are very friendly, but the customer service is absolutely shocking and bordering non existent... 1st person said that it was an area fault and would contact me back within the hour, never received a call back. So call again on the 10th and have to go through the whole story again as person 1 did not give me a SR number, and have to provide all your personal details etc all over again, are on the line for around 30 minutes at a go (wasting my time Vodacom and so so many other people's unnecessarily), if not longer than 30 minutes as you hold as they speak to this person and that person?? Excuse after excuse; not sure what is happening, COVID, they have reported it, they are awaiting feedback, someone will be sent out within 24/48 hours... I then call again on Monday morning past the 48 hour promised time ......only to find out that still nothing has been done and no-one has been out? This problem must be affecting a couple hundred if not thousand of people.... wow Vodacom. Thats appreciating your customers? Now today i have been getting blank mails from an "Escalation Officer "saying that this is the latest feedback? Blank mails? Now after i have mailed him several times today, he simply said that he has now requested feedback from higher management. 7 days fibre down and many calls from myself and who knows how many hundred others, and this is the feedback .... nothing!! My company has all of their products and services through Vodacom, so i have been a Vodacom customers for almost 14 years, and seen many issues. Cellular, wi-fi and now fibre... With COVID we are working from home, and thanks to Vodacom have been struggling beyond measure since the 8th of December, having to cancel and re-schedule zoom meetings etc as even your cellular network is erratic to say the least. Can connect to WhatsApp and then 5 minutes later can't even open WhatsApp. Can make calls and then in a couple minutes can't??? This has been an ongoing issue for the entire 14 years in Vanderbijlpark as i continually struggle with poor signal, poor wifi back then and now NO fibre. The person i spoke to on Monday morning stated that Vodacom had received many calls and complaints re this issue over the weekend, and is therefore a priority to have this resolved as most that called in threatened to go elsewhere for their services .... Again, after 5 days and I'm sure hundreds of calls, only then does it become a priority, but today is Tuesday 16:02 and still not 1 piece of worthwhile feedback from the escalation officer nor anyone at Vodacom????? But to have a couple hundred customers who have had no fibre service for 7 days with not 1 piece of concrete feedback, is totally inexcusable... and a downright insult on the customers paying you's money on a monthly basis. I live in Vanderbijlpark and my other colleagues across Gauteng have had their own Vodacom issues... and also had days without service... Vodacom, what is going on? This is not acceptable!
106 replies
Review Distribution
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2 Star
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1 Star
4 (100%)