Order shoes on the 26/10/2016 and still no shoes

after my wife order shoes and paid them shoes was promised before the April 2017 for a wedding , I then got in contact with them and frank the owner phoned me and told me there was an issue with the factory and that he will send the shoes to me personally,, today the 21/11/2017 still have not heard anything he blocked me on whatapp and when trying to phone him the number does not expect.