Rude Service & Awful Experience

Wow! How horrid! Arrived 7 mins late for an appointment, after calling to say that I needed directions and I was told that “it’s 10 mins past” and told in such a rude attitude that there next client were shortly arriving, implying that the salon couldn’t take us. I then phoned (as I was in the toilet) to gain a better understanding of the situation & told the salon that they had “****ed off my business partner” I was told that I was swearing at an old lady. Hung up on. I then phoned back and asked to have the owners/managers details; name and email address and was told NO & Hung up on, again. Treated like a criminal at this salon, ended up leaving the shopping center in tears. What an awful experience. I feel terrible for international people who have gone there. So not proudly South African service. Rude people shouldn’t be in the service industry. I don’t pay you to be rude at me, I pay you to make me feel beautiful. I’m actually shocked!