Disappointing Experience with Frank Vos: Poor Service and Vehicle Damage

We purchased a second-hand GWM P-series and had it delivered to Simonstown, where we reside. Upon receiving the vehicle, we noticed that the bonnet protector and window guards we had ordered were not installed. This required us to travel to Worcester to have these parts fitted. However, shortly after the installation, just 1 kilometer into the highway, the bonnet guard detached, hitting the windscreen. This incident caused chips on the windscreen and left marks on the car’s roof. We returned to the dealership and demanded the windscreen be replaced, as well as the removal of the defective bonnet protector and window guards. Unfortunately, when the car was returned to us, it had additional marks and new scratches. While one manager was understanding and helpful, another was extremely rude—he even insinuated that the damage was our fault. Despite this unpleasant interaction, we left with a commitment from the dealership to replace the windscreen and provide a new bonnet/windscreen kit. Weeks later, the windscreen was replaced, and we eventually received the bonnet kit. Overall, the experience was far from satisfactory, and we would not recommend dealing with Frank Vos.