FD
Franky's Diner
Unclaimed Business
FD
Franky's Diner
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#14Ranked In Restaurants & Food
0 NPSUnlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Luke A
1 reviews | Active since Jan 2020
1 Jan 2019, 14:44
Franky's Diner Seapoint
After last night's experience at Frankie's diner I am truly outraged. My friends and I went for a meal and halfway through , one of my friends found a piece of plastic in his burger (10 cm in length). We called the manager in charge for the night, who offered no solution to the problem and was almost too nonchalant to even care that a near death experience had been avoided in his establishment. The moment was so shocking that all of stopped eating and refused to touch anything on our plates, all we wanted to do was leave. We can understand an accident like finding a hair in your food, but a piece of plastic that was cooked and hardened and then left on the burger by the chef, which was then served to a customer was appalling. And that level of negligence can honestly not be overlooked. After explaining the full scope of what almost happened to the stand in manager, he then walked away and sent the waitress, to give us the bill?! Not taking any previous information into account, he stood in the background sheepishly and expected us to pay the full bill after what had just happened. Keep in mind two days earlier we had ordered Frankie's and got a take away; I ordered the Rib basket which only had 4 RIBS in it! SO I PAID R140 FOR FOUR RIBS?!?! The rest of the take away meals ordered by my friends didn't look fit for a dog. The chicken wings ordered by my friend was spongy and the fries had the same consistency as spaghetti!! Now I am in conversation with the Head Manger telling him all of this and he doesn't give a damn. The experiences of his customers clearly do not concern him, and I refuse to give them anymore money because clearly the problem hasn't been dealt with. What establishment let's their chef smoke a cigarette at the front door?!?! That's the man that's meant to be touching my food!! When I saw it I thought, like any rational person I thought; "he'll smoke and wash his hands thoroughly." WAS I WRONG! We ate their last night and today I have food poisoning so thanks Frankie's. This post is meant to be informative for anyone looking to visit Frankie's in the future, but I beg of you; PLEASE DON'T. You have just lost a customer...not like you care anyway.
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Luke A
1 reviews | Active since Jan 2020
1 Jan 2019, 14:44
Franky's Diner Seapoint
After last night's experience at Frankie's diner I am truly outraged. My friends and I went for a meal and halfway through , one of my friends found a piece of plastic in his burger (10 cm in length). We called the manager in charge for the night, who offered no solution to the problem and was almost too nonchalant to even care that a near death experience had been avoided in his establishment. The moment was so shocking that all of stopped eating and refused to touch anything on our plates, all we wanted to do was leave. We can understand an accident like finding a hair in your food, but a piece of plastic that was cooked and hardened and then left on the burger by the chef, which was then served to a customer was appalling. And that level of negligence can honestly not be overlooked. After explaining the full scope of what almost happened to the stand in manager, he then walked away and sent the waitress, to give us the bill?! Not taking any previous information into account, he stood in the background sheepishly and expected us to pay the full bill after what had just happened. Keep in mind two days earlier we had ordered Frankie's and got a take away; I ordered the Rib basket which only had 4 RIBS in it! SO I PAID R140 FOR FOUR RIBS?!?! The rest of the take away meals ordered by my friends didn't look fit for a dog. The chicken wings ordered by my friend was spongy and the fries had the same consistency as spaghetti!! Now I am in conversation with the Head Manger telling him all of this and he doesn't give a damn. The experiences of his customers clearly do not concern him, and I refuse to give them anymore money because clearly the problem hasn't been dealt with. What establishment let's their chef smoke a cigarette at the front door?!?! That's the man that's meant to be touching my food!! When I saw it I thought, like any rational person I thought; "he'll smoke and wash his hands thoroughly." WAS I WRONG! We ate their last night and today I have food poisoning so thanks Frankie's. This post is meant to be informative for anyone looking to visit Frankie's in the future, but I beg of you; PLEASE DON'T. You have just lost a customer...not like you care anyway.
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Anonymous
1 reviews | Active since Jan 2020
11 Apr 2016, 13:16
tasteless food & bad service
Was my second time trying them out. The first time I ordered a footlong. The quality of the sausage was poor. Curly fries were not curly. The second time I tried a sloppy joe with curly fries. The mince was bland and tasted like soy. The fries were regular just twirled together in a heap, thats not curly fries. I asked for fresh chilli for my sloppy joe and the guy took so long to bring it that by then I was no longer interested in attempting to eat the sloppy joe. I didn't eat any of the chilli and even though the waiter knew how unsatisfied I was he still charged me for even the chilli. We ordered beers and the waiter returned to say that they are currently busy with stock take. How difficult is it to write down that 2 beers were sold. Not to mention nobody was busy with alcohol at the bar so it seemed like a lie. I asked the waiter to please get my bill ready while I stepped outside for 5 minutes. He saw me come back in and decided to grab a seat at the bar. After waiting for him I decided to go ask him for it again. Paying took 10minutes because thats how long it took them to realise the system was offline. Friend asked for a plaster, they had none in their first aid kit.
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Anonymous
1 reviews | Active since Jan 2020
11 Apr 2016, 13:16
tasteless food & bad service
Was my second time trying them out. The first time I ordered a footlong. The quality of the sausage was poor. Curly fries were not curly. The second time I tried a sloppy joe with curly fries. The mince was bland and tasted like soy. The fries were regular just twirled together in a heap, thats not curly fries. I asked for fresh chilli for my sloppy joe and the guy took so long to bring it that by then I was no longer interested in attempting to eat the sloppy joe. I didn't eat any of the chilli and even though the waiter knew how unsatisfied I was he still charged me for even the chilli. We ordered beers and the waiter returned to say that they are currently busy with stock take. How difficult is it to write down that 2 beers were sold. Not to mention nobody was busy with alcohol at the bar so it seemed like a lie. I asked the waiter to please get my bill ready while I stepped outside for 5 minutes. He saw me come back in and decided to grab a seat at the bar. After waiting for him I decided to go ask him for it again. Paying took 10minutes because thats how long it took them to realise the system was offline. Friend asked for a plaster, they had none in their first aid kit.
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