HORRIBLE CLEARWATER FRASER’S

I have 2 Delsey bags that have the same problem. The handles knob broke off. I have the tag with the warranty as it was a gift. I do not have the slip. My bags are 2 years old and my warranty is for 10 years. I walked into Frasers Clearwater Mall Friday the 9th of February at 16:40. First the lady there said she cannot help me AT ALL because I have no slip, then the gentleman said they can’t even try to process this because it’s almost 17:00 and it’s a Friday. This is ridiculous and horrible… I can’t imagine this is how you treat customers?