FL
Fraser's Luggage
Unclaimed Business
FL
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About Fraser's Luggage
Fraser's Luggage has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Fraser's Luggage across 51 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTD
Tasneem D
1 reviews | Active since Jan 2020
17 May 2025, 07:30
Sold a defect bag
Purchased a bag from Fraser’s and was supp**** with a defect bag. I packed my bag for travel only to find the locks don’t work. When I called the lady at the Sandton branch said well there is nothing they can do and it’s under Guarantee so it needs to be sent in. Do you not check these basic things when making sales?
Helpful (0)
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Tasneem D
1 reviews | Active since Jan 2020
17 May 2025, 07:30
Sold a defect bag
Purchased a bag from Fraser’s and was supp**** with a defect bag. I packed my bag for travel only to find the locks don’t work. When I called the lady at the Sandton branch said well there is nothing they can do and it’s under Guarantee so it needs to be sent in. Do you not check these basic things when making sales?
0
Replies (0)J
Jenni
1 reviews | Active since Jan 2020
11 Nov 2024, 10:58
Good service
I recently had dealing with Frasers in Baywest It was my birthday and I was looking for a handbag which as you know is a big decision for any lady .. I had great service from Xhanti , Oham and Joslynne They helped with my choice and just made my shopping experience really pleasant so much so that I will be going back as I now need a wallet Thank you Frasers Baywest
Helpful (0)
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Jenni
1 reviews | Active since Jan 2020
11 Nov 2024, 10:58
Good service
I recently had dealing with Frasers in Baywest It was my birthday and I was looking for a handbag which as you know is a big decision for any lady .. I had great service from Xhanti , Oham and Joslynne They helped with my choice and just made my shopping experience really pleasant so much so that I will be going back as I now need a wallet Thank you Frasers Baywest
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Oct 2024, 12:29
Atrocious service from Joshlin Simpson
I write this complaint with a growing sense of frustration and disappointment that I never thought I'd associate with your brand, the purpose of which is to vehemently express my dissatisfaction and to demand immediate action concerning a recent online purchase of a Verage suitcase. As soon as my order was delivered to me, I detected a glaring discrepancy in the colour of the item received in comparison with the item I had ordered, as was graphically depicted online. Not only is this patently misleading, but, having re**** solely on the pictures depicted on the website when placing my order, it is blatant false advertising. My attempts to reach out to your customer service team via email and telephone have fallen on deaf ears. Despite sending clear and concise messages, I have been met with a level of incompetence and inefficiency at the hands of Joshlin Simpson that is nothing short of infuriating. Joshlin Simpson’s customer interaction skills leave a lot to be desired, and, as “head of customer services”, her arrogant, uncooperative attitude is highly inappropriate and downright appalling. For one week, I have been pushed from pillar to post by Joshlin, who, despite my clear, lucid request for a speedy resolution, feels the need to constantly drag out this ordeal by refusing to comply with my request, let alone the consumer protection laws by which I am legally protected. I find it unconscionable that a company of your stature would disregard a loyal customer's grievances with such blatant indifference. My faith in your brand has been irreparably damaged thanks to this appalling experience. The lack of accountability from Frasers Destinations for a case that is tantamount to false advertising is appalling. Having purchased the suitcase for an upcoming trip, I requested that you take immediate action to address this matter. However, despite the blatant negligence with which my order was handled, and the egregious lapse in service from Frasers and Joshlin Simpson in particular, your company refused to acknowledge any wrongdoing and, despite informing you numerous times - and well in advance - of my travel dates, you refused to replace the incorrect suitcase with the one I had ordered and paid for. To compound matters, Joshlin had the nerve to insist that I shoulder the cost of replacement, when it is Frasers’ false advertising and monumental blunder that caused this tremendous inconvenience. The swift replacement which I requested - and which Frasers is legally obligated to honour - was never forthcoming. It is a grave injustice that I, as a loyal customer, have been made endure such insufferable indifference and disrespect. Having implored you to rectify this situation with the expediency and professionalism that I had once associated with your brand, I have, instead, been subjected to a level of inefficiency and inaction that is unconscionable. I expect an immediate response from your company acknowledging this matter and committing to an immediate collection of the incorrect item - at your cost - and a full refund. This matter demands your urgent attention.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
26 Oct 2024, 12:29
Atrocious service from Joshlin Simpson
I write this complaint with a growing sense of frustration and disappointment that I never thought I'd associate with your brand, the purpose of which is to vehemently express my dissatisfaction and to demand immediate action concerning a recent online purchase of a Verage suitcase. As soon as my order was delivered to me, I detected a glaring discrepancy in the colour of the item received in comparison with the item I had ordered, as was graphically depicted online. Not only is this patently misleading, but, having re**** solely on the pictures depicted on the website when placing my order, it is blatant false advertising. My attempts to reach out to your customer service team via email and telephone have fallen on deaf ears. Despite sending clear and concise messages, I have been met with a level of incompetence and inefficiency at the hands of Joshlin Simpson that is nothing short of infuriating. Joshlin Simpson’s customer interaction skills leave a lot to be desired, and, as “head of customer services”, her arrogant, uncooperative attitude is highly inappropriate and downright appalling. For one week, I have been pushed from pillar to post by Joshlin, who, despite my clear, lucid request for a speedy resolution, feels the need to constantly drag out this ordeal by refusing to comply with my request, let alone the consumer protection laws by which I am legally protected. I find it unconscionable that a company of your stature would disregard a loyal customer's grievances with such blatant indifference. My faith in your brand has been irreparably damaged thanks to this appalling experience. The lack of accountability from Frasers Destinations for a case that is tantamount to false advertising is appalling. Having purchased the suitcase for an upcoming trip, I requested that you take immediate action to address this matter. However, despite the blatant negligence with which my order was handled, and the egregious lapse in service from Frasers and Joshlin Simpson in particular, your company refused to acknowledge any wrongdoing and, despite informing you numerous times - and well in advance - of my travel dates, you refused to replace the incorrect suitcase with the one I had ordered and paid for. To compound matters, Joshlin had the nerve to insist that I shoulder the cost of replacement, when it is Frasers’ false advertising and monumental blunder that caused this tremendous inconvenience. The swift replacement which I requested - and which Frasers is legally obligated to honour - was never forthcoming. It is a grave injustice that I, as a loyal customer, have been made endure such insufferable indifference and disrespect. Having implored you to rectify this situation with the expediency and professionalism that I had once associated with your brand, I have, instead, been subjected to a level of inefficiency and inaction that is unconscionable. I expect an immediate response from your company acknowledging this matter and committing to an immediate collection of the incorrect item - at your cost - and a full refund. This matter demands your urgent attention.
0
Replies (0)TR
Tasneem R
1 reviews | Active since Jan 2020
23 Aug 2024, 12:15
Frasers Cavendish
Rudest sales person I have ever come across - ZAHIDA. When I walked in and came to the counter this lady didn’t look up to greet me after I greeted her, carried on with her papers. I then showed her i received 2 identical bags for my birthday - 1 was on my arm and the other in a bag. She then proceeded to treat me like I had ****** the bags. I only wanted to change 1 for a different colour, I didn’t want a refund. Every question I asked her she responded negatively in the rudest manner. I asked for the voucher and left because I refuse to shop from this store ever again.
Helpful (0)
|Replies (0)TR
Tasneem R
1 reviews | Active since Jan 2020
23 Aug 2024, 12:15
Frasers Cavendish
Rudest sales person I have ever come across - ZAHIDA. When I walked in and came to the counter this lady didn’t look up to greet me after I greeted her, carried on with her papers. I then showed her i received 2 identical bags for my birthday - 1 was on my arm and the other in a bag. She then proceeded to treat me like I had ****** the bags. I only wanted to change 1 for a different colour, I didn’t want a refund. Every question I asked her she responded negatively in the rudest manner. I asked for the voucher and left because I refuse to shop from this store ever again.
0
Replies (0)AH
Abigail H
1 reviews | Active since Jan 2020
15 Feb 2024, 07:54
HORRIBLE CLEARWATER FRASER’S
I have 2 Delsey bags that have the same problem. The handles knob broke off. I have the tag with the warranty as it was a gift. I do not have the slip. My bags are 2 years old and my warranty is for 10 years. I walked into Frasers Clearwater Mall Friday the 9th of February at 16:40. First the lady there said she cannot help me AT ALL because I have no slip, then the gentleman said they can’t even try to process this because it’s almost 17:00 and it’s a Friday. This is ridiculous and horrible… I can’t imagine this is how you treat customers?
Helpful (0)
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Abigail H
1 reviews | Active since Jan 2020
15 Feb 2024, 07:54
HORRIBLE CLEARWATER FRASER’S
I have 2 Delsey bags that have the same problem. The handles knob broke off. I have the tag with the warranty as it was a gift. I do not have the slip. My bags are 2 years old and my warranty is for 10 years. I walked into Frasers Clearwater Mall Friday the 9th of February at 16:40. First the lady there said she cannot help me AT ALL because I have no slip, then the gentleman said they can’t even try to process this because it’s almost 17:00 and it’s a Friday. This is ridiculous and horrible… I can’t imagine this is how you treat customers?
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Replies (0)TV
Tashir V
1 reviews | Active since Jan 2020
10 Feb 2024, 09:12
Poor service, poor quality products
**Review of Frasers Wallet Repair Service:** My experience with Frasers' wallet repair service was highly disappointing. After purchasing a wallet at a premium price, I discovered the quality was subpar. Upon sending it in for repairs, the process dragged on for over two months with minimal communication regarding the status of my wallet. Upon receiving the repaired wallet, it was evident that the quality of the repair work was unsatisfactory. The lack of attention to detail and poor craftsmanship left me thoroughly dissatisfied with the service provided by Frasers. Overall, my experience with Frasers' wallet repair service was marked by a lack of communication, prolonged wait times, and substandard repair work. I would not recommend their services based on my experience.
Helpful (0)
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Tashir V
1 reviews | Active since Jan 2020
10 Feb 2024, 09:12
Poor service, poor quality products
**Review of Frasers Wallet Repair Service:** My experience with Frasers' wallet repair service was highly disappointing. After purchasing a wallet at a premium price, I discovered the quality was subpar. Upon sending it in for repairs, the process dragged on for over two months with minimal communication regarding the status of my wallet. Upon receiving the repaired wallet, it was evident that the quality of the repair work was unsatisfactory. The lack of attention to detail and poor craftsmanship left me thoroughly dissatisfied with the service provided by Frasers. Overall, my experience with Frasers' wallet repair service was marked by a lack of communication, prolonged wait times, and substandard repair work. I would not recommend their services based on my experience.
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Replies (0)TM
THINA M
1 reviews | Active since Jan 2020
1 Dec 2023, 04:23
Frasers Menlyn, why don't you give my money back?
In August 2023 I made a lay-by for a bag at Frasers Menlyn. After a few weeks I went back to pay the balance (R2 000). When I was home looking at the receipt, I realised they had charged me R1 000 extra. Went back the very next day. The manager apologised for the mishap and started the process of refunding me. I have gone there three times to enquire. The people who are supposed to respond to the manager's phone calls and emails have no intention of refunding me my money. It was my first time going into that shop, and it was a nasty experience. I want my money back. I don't have to beg. This is really bad service. Look for someone else to rob.
Helpful (0)
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THINA M
1 reviews | Active since Jan 2020
1 Dec 2023, 04:23
Frasers Menlyn, why don't you give my money back?
In August 2023 I made a lay-by for a bag at Frasers Menlyn. After a few weeks I went back to pay the balance (R2 000). When I was home looking at the receipt, I realised they had charged me R1 000 extra. Went back the very next day. The manager apologised for the mishap and started the process of refunding me. I have gone there three times to enquire. The people who are supposed to respond to the manager's phone calls and emails have no intention of refunding me my money. It was my first time going into that shop, and it was a nasty experience. I want my money back. I don't have to beg. This is really bad service. Look for someone else to rob.
0
Replies (0)RR