Disappointing Service From Online Store

I am extremely disappointed in the customer service I have received (or not received) from Freddy Hirsch's online store. I ordered a Christmas gift from their online store on the 14th of December 2023. I received a confirmation email of my order on the same day, stating that I will receive my order within 7-10 working days. As of today, 2 January 2024, I have not received my order. I do understand that there have been some public holidays, as well as the festive season over this time, but the concerning thing for me is that I have not heard a word from Freddy Hirsch since the email confirming my order on the 14th of December. I have sent three follow-up emails, on the 27th and 29th of December, as well as today, 2 January, and have not received a response to any of them. I am extremely concerned as I spent a decent amount of money on my purchase, which was supposed to be a Christmas gift for one of my family members. Maybe I will have the product in time for said family members' birthday in October. We can only hope.