WG
Wyomie G
Active since Aug 2020
3
Reviews
0
Industries
Reviews
3 reviews28 months ago
Disappointing Service From Online Store
I am extremely disappointed in the customer service I have received (or not received) from Freddy Hirsch's online store. I ordered a Christmas gift from their online store on the 14th of December 2023. I received a confirmation email of my order on the same day, stating that I will receive my order within 7-10 working days. As of today, 2 January 2024, I have not received my order. I do understand that there have been some public holidays, as well as the festive season over this time, but the concerning thing for me is that I have not heard a word from Freddy Hirsch since the email confirming my order on the 14th of December. I have sent three follow-up emails, on the 27th and 29th of December, as well as today, 2 January, and have not received a response to any of them. I am extremely concerned as I spent a decent amount of money on my purchase, which was supposed to be a Christmas gift for one of my family members. Maybe I will have the product in time for said family members' birthday in October. We can only hope.
0 replies
44 months ago
No Response
My main reason for writing this review is to receive a response to my emails. I sent an email on the 30th of August, as well as a follow-up email this morning, both of which have not been responded to. It would be greatly appreciated if I could receive a response to my emails, as I am dealing with a time-sensitive issue. Kind regards.
296 replies
69 months ago
Shocking Service
My husband began the process to arrange internet for our home on the 7th of July through MWEB, which was to be installed by OpenServe. On the 7th of July he was told by an MWEB consultant that it would take at the most 14 days for our internet to be installed and that we merely needed to wait for OpenServe to contact us to arrange a day and time for the installation. Today, 4 August, we still have not heard from OpenServe. I am quite shocked, to say the least. My husband has contacted the consultant from MWEB almost every day to inform her that we still have not heard from OpenServe, and every day she gives the same reply: That she has "escalated the problem to her admin support". Nothing further gets said or done. My family and myself presently have no internet. This is very frustrating as: 1) We began the process almost a month ago just in case there was a delay. Clearly we should have started the process two, or maybe even three months before. 2) I am a teacher who is doing online teaching due to schools being closed. I do not know hat is going to happen when learners expect work to be posted and to be hearing from their teacher, but I cannot be there because our internet has still not been set up. 3) It has now been 28 days since my husband contacted MWEB. If we count only business days it is still 20 days which as I'm sure you know, is more than the 14 day turn-around time of which we were assured. We were also just informed yesterday by the very same consultant at MWEB that OpenServe does not have coverage at our address. (Keep in mind that we were informed about a month ago by the very same consultant that OpenServe does have coverage at our address). This is absolute hogwash as: 1) Someone who lives right next door to us in our complex has internet through MWEB, which was installed by OpenServe. 2) Both my husband and myself have gone on to the OpenServe and MWEB websites to check the coverage for ourselves. Surprise, surprise, both the OpenServe and MWEB websites state that there is coverage at our address. 3) Yesterday afternoon I sent an email to OpenServe asking whether they have coverage at my address. I have already received a response in which they said that there is indeed coverage at my address. I believe it is an extremely poor business model for your consultants to blatantly lie to customers, thinking that we don't know any better. It is an insult to our intelligence, as well as to the business we were planning to provide you with. I am extremely frustrated with the service we have received, both from MWEB and OpenServe. I cannot believe that this is how potential customers are treated. I would greatly appreciate it if this problem could be rectified as soon as possible. Kind regards. UPDATE: The consultant has now told us that, despite all the evidence that we are able to get fibre, we cannot get fibre at our address. I am extremely irritated with the service received. Please ensure that your consultants do not lie to customers and that they have enough common sense to see that fibre is available. I will be going to another internet service provider. I cannot do business with companies that treat their potential customers this way. It is despicable. Thank you for wasting our time, and thank you for the empty promises. We will not be doing business with MWEB. "In the world of internet customer service, it's important to remember your competitor is only one mouse click away." - Doug Warner
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)