F
Fredmuk
Unclaimed Business
F
Fredmuk
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Business & Legal Services
#10NPS Score
0Unlikely
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDN
Danielle N
1 reviews | Active since Jan 2020
27 Jul 2020, 15:45
Horrible!!!!
This company is a scam. I wish I had read these reviews before I purchased from them. I placed an order almost 3 months ago and they just kept telling me that they are having delays. I sent another email 2 weeks ago and now I don’t get any more responses.
Helpful (0)
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Danielle N
1 reviews | Active since Jan 2020
27 Jul 2020, 15:45
Horrible!!!!
This company is a scam. I wish I had read these reviews before I purchased from them. I placed an order almost 3 months ago and they just kept telling me that they are having delays. I sent another email 2 weeks ago and now I don’t get any more responses.
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Marietjie T
1 reviews | Active since Jan 2020
15 Jul 2020, 08:04
Fredmuk: Very bad Customer service Delivery date and Stock availablity not to be trusted
This is the worst online store I have ever used. I ordered headphones on 01 June and the website indicated delivery 5-7 days, the order is still outstanding, apparently they do not have stock yet they still advertise this itme as "In stock". After I had to contact them several times they offered a refund, but 3 e-mails and a week later and all I have is to show are some more automated responces. The phone number provided also does not work..
Helpful (0)
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Marietjie T
1 reviews | Active since Jan 2020
15 Jul 2020, 08:04
Fredmuk: Very bad Customer service Delivery date and Stock availablity not to be trusted
This is the worst online store I have ever used. I ordered headphones on 01 June and the website indicated delivery 5-7 days, the order is still outstanding, apparently they do not have stock yet they still advertise this itme as "In stock". After I had to contact them several times they offered a refund, but 3 e-mails and a week later and all I have is to show are some more automated responces. The phone number provided also does not work..
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Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
13 Jul 2020, 06:04
Poor customer care and service
I bought something online on the 26/04/2020 then my order was confirmed...I paid via EFT and i send them the POP as requested by them on the 28/04/2020. I sent it again for the second time as I received no feedback on the same day. I got feedback from them on the 30/04/2020 that they received my Proof of payment and that my order is being processed. On the 10/05/2020 I sent them an email asking them about the progress/status of my order as I haven't heard anything from them since in April. On the 11/05/2020 they replied and told me the product is an import so they will notify me when the shipment arrives possibly the following week. I waited but I heard nothing from them. On the 08/07/2020 I sent an email enquiring again about my order and in response I got their machine automated response that my request has been received and it's being reviewed by their support staff. I waited a day for a response but nothing again. On the 10/07/2020 I sent another email enquiry again and got the same response i got on the 08/07/2020. What I dont understand is what is so difficult in notifying their customer if they haven't received shipment that they are still waiting for shipment to arrive they will let me know I must be patient. Worse part their website doesn't even have a telephone number where one can contact them only an email and their address. What kind of business that doesn't have a contact number. I now want my refund but I can't go their address as I'm in Mpumalanga and I cant move from province to province due to the lockdown. Please assist me in this regard
Helpful (0)
|Replies (0)SM
Sibongile M
1 reviews | Active since Jan 2020
13 Jul 2020, 06:04
Poor customer care and service
I bought something online on the 26/04/2020 then my order was confirmed...I paid via EFT and i send them the POP as requested by them on the 28/04/2020. I sent it again for the second time as I received no feedback on the same day. I got feedback from them on the 30/04/2020 that they received my Proof of payment and that my order is being processed. On the 10/05/2020 I sent them an email asking them about the progress/status of my order as I haven't heard anything from them since in April. On the 11/05/2020 they replied and told me the product is an import so they will notify me when the shipment arrives possibly the following week. I waited but I heard nothing from them. On the 08/07/2020 I sent an email enquiring again about my order and in response I got their machine automated response that my request has been received and it's being reviewed by their support staff. I waited a day for a response but nothing again. On the 10/07/2020 I sent another email enquiry again and got the same response i got on the 08/07/2020. What I dont understand is what is so difficult in notifying their customer if they haven't received shipment that they are still waiting for shipment to arrive they will let me know I must be patient. Worse part their website doesn't even have a telephone number where one can contact them only an email and their address. What kind of business that doesn't have a contact number. I now want my refund but I can't go their address as I'm in Mpumalanga and I cant move from province to province due to the lockdown. Please assist me in this regard
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Replies (0)IV
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Ig V
1 reviews | Active since Jan 2020
8 Jul 2020, 05:18
Outstanding order
I'm waiting since 19 April 2020 for a delivery. I get hardly a response, when I get it's a vague promise. They don't reply at all on refunding me. Very frustrating. Will never do business with them again.
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