Freedom Life Funeral Cover

My husband has been trying to get hold of Freedom Life Funeral Cover department for days now to check if our policy is still in place and active after receiving a text message advising that it will lapse because of nonpayment . We know for a fact that we have never skipped a payment not even ones since the inception of the policy. He even sent a call back message and called the claims department but nothing has happened. What if we were trying to report death and put a claim through?? and get them to process the payment???? They are so pathetic and disgusting. This scares me, what will happen when we actually want to put a claim through. They are very quick at taking our money but they really are pathetic. Their phones are forever on voice mail.

I hope this will make you get your act together.

From a very concerned customer