FOM - Do better

Wanted to buy product, Wednesday 28 January, needed to know if the product was suitable and was of a specified quality and had been tested in regards to the aforementioned. tired calling a few stores, telephone numbers don't work. then used the provided whatsapp, as the query options on the website doesn't address specific queries and then was connected to a "live agent" then the message pops up the team is taking a short break this must be the December message? then asked to share name and email to date no feedback despite a message to say that the information has passed onto someone, a message then pops up with a very random response that the item will be shipped, at this point no item has been purchased. I then decide to buy the product as it shows low stock a week later there is stock. the purchased item is not living up to expectation, sturdy as it may appear to be and the reason for the purchase. further to this the item could not be delivered so i needed to collect item??? very frustrating. There is an oddness when a business ecommerce has some very counter productive communication systems this is the AI bot that is suppose to assist with customer queries, then there is the phone no that doesn't work for any of its listed stores. Long story short, needed product info as I wanted to make an online purchase, i always though business wanted to make profit and in order for this to happen they must make sales. when purchasing an item detailed specs needs to be provided to eliminate questions in the even a adequate communication platform - ecommerce needs to be available. business 101. I personally don't think I will be a future customer based on the aforementioned. Here is enough information to help ease the frustration for future customers. I hope you do better.