EB
Elton B
Active since Apr 2012
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
FOM - Do better
Wanted to buy product, Wednesday 28 January, needed to know if the product was suitable and was of a specified quality and had been tested in regards to the aforementioned. tired calling a few stores, telephone numbers don't work. then used the provided whatsapp, as the query options on the website doesn't address specific queries and then was connected to a "live agent" then the message pops up the team is taking a short break this must be the December message? then asked to share name and email to date no feedback despite a message to say that the information has passed onto someone, a message then pops up with a very random response that the item will be shipped, at this point no item has been purchased. I then decide to buy the product as it shows low stock a week later there is stock. the purchased item is not living up to expectation, sturdy as it may appear to be and the reason for the purchase. further to this the item could not be delivered so i needed to collect item??? very frustrating. There is an oddness when a business ecommerce has some very counter productive communication systems this is the AI bot that is suppose to assist with customer queries, then there is the phone no that doesn't work for any of its listed stores. Long story short, needed product info as I wanted to make an online purchase, i always though business wanted to make profit and in order for this to happen they must make sales. when purchasing an item detailed specs needs to be provided to eliminate questions in the even a adequate communication platform - ecommerce needs to be available. business 101. I personally don't think I will be a future customer based on the aforementioned. Here is enough information to help ease the frustration for future customers. I hope you do better.
0 replies
6 months ago
Call center Hell
I think that MTN need to seriously review there call center engagement is they dont want to loose customers. This is not happening or bad customer service is acceptable. After an hour of trying to get hold of legal. No luck, inconsistent feedback and unprofessional communication. Are the agents the clients bosses?
0 replies
14 months ago
returns - havaianas
The havaianas I bought after a few wears developed a gash in the sole, this was unusual, I also noticed that the fit was slightly more loose than the other pairs that I own. Alas I call the call center to inform them that the shoe was of an inferior quality and that they should review it for defects as it was possible a factory fault. The lady asked how long I had the shoe and because it was older than a month they would not change it. This without even checking for defects or if this was a quality issue. I am now weary if anything as superbalist.com cannot guarantee quality and was not willing to at least review the product for manufacturing fault.
0 replies
17 months ago
"harassing" - call center
Dear Woolworths - Nationwide collection services Calling someone incessantly when they at work may be considered harassment especially if its heading into 10 calls on the day to both the work line and mobile number after you have politely ask to be called after 15:30 more than once. your aggressive strategy is not appreciated not in the lease i hope you will stop now as you have your monies a late payment doesn't justify "harassments" I hope you review your strategy as it is personally mauvais goût
56 replies
30 months ago
Adidas SA - Online
I WISH these call center agents were more helpful, though pleasant they are not helpful. I would not bother calling them I have called a few times and questioned my life choices afterwards as I had no answer other than 1. check the website of which was why their was a call 2. or we don't know about stock orders or possible replenishing of out of stock items that are not seasonal items. this was also check online or call stores Again this is not efficient, effective or economical for the person who requires the information. I hope that the call center can be more helpful and that they have access to an IS to give then data. On the positive - my online order for items that was in stock was efficient and seem less. The instore experience is helpful except there isn't a lot of technical expertise wrt to running shoes Elton Love Adidas but not the
0 replies
30 months ago
Customer service leaves a bad taste in my mouth
I am despondent and disappointed with my last few interactions with woolworths and have learnt a valuable lesson of checking my receipt at the till to avoid the frustration of having to deal with customer service or store managers the latter will be unavoidable as the amount of times the POS doesn't deduct the discounts is now seemingly in my experience unavoidable. This has been a general problem with woolworths and they have not been able to resolve this over the years. I am not going to give a point by point account of their shortcoming but there are many. About the customer service part. Call logged, complaint unresolved, time period 3 weeks 1 day. Complaint no 2023101644456119. This was followed up 3 times of which there will be no fourth. After providing constructive feedback to the call center agent my expectation was for some clarity as it is both time consuming and inconvenient to go to shops to have mistakes rectified. There was one a call but call center staff should realize we have jobs and we are not waiting for calls rather if they miss a complaint they need to make a note and follow up. When discounts don't go off and the markup off the sale price is 40% more this is taking from other peoples monies, some people may call this *****ing. Anyway woolworths you are a disappointment.
0 replies
30 months ago
Dotsure you were me in a dark time, love you for this
I have been with Dotsure for a few years and they have been excellent every time I have dealt with them. If all call centers and customer service can model themselves off their business model then the service in South Africa will definitely be bumped up a few notches. Well done on your business model, don't ever change but if you must become even better!
131 replies
62 months ago
sent the nicest message :)
The post pet visit message was really appreciated! I think it was the kindest thing that a company can do, also the follow up and the automated process is so seemless and the contact persons at pet medical insurance always appreciated. Keep up the good work!
56 replies
63 months ago
Review you medical benefits as you may end up footing the bill
After 17 years at fedhealth 15 of them happy I finally moved after the medical merged with another medical aid and changed there scheme rules. I had been abroad at the time the new structure was changed so missed the communication in this regard needless to say there were many changes. Basic Benefits had to be paid for with the "new" medi vault option. Dentistry and the like which meant additional $$$$ out of my pocket leaving me to delay procedures causing additional issues. I always though medical aid meant peace of mind all of a sudden I worried do I have enough money for basic medical things. In all these years I wasn't once hospitalized so I feel that maybe the medical aid became a very expensive hospital plan :(. I left as a result. Other than this I was very happy with them, administratively etc gor routine matters that is.
61 replies
63 months ago
Mismanagement of property
I would caution anyone that decides to use Rawson Constantia to manage there property as they probably would end up regretting it once problems arise and you left to fix them yourself due to large scale incompetence. These are few of the issues that arose in the period that they oversaw the property. 1. failure to collect rent timeously 2. failure to attend to maintenance matters 3. no proper hand over costing $$$$ for damage not mention at lease termination 4. changing agents when problems arose therefor not addressing them 5. questionable quotes for matters arising 6. bad communication in general 6. failure to address matters arising costing $$$$. So be careful as they promise the moon and deliver more problems than peace of mind.
0 replies
Review Distribution
5 Star
5 (29.41176470588235%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
8 (47.05882352941177%)