Happy Client

Good afternoon. I first of all want to thank hello Peter for their action and assistance with a company Freedom Won that I have had problems with. After I reported the matter things happened very fast and I appreciate how they reacted after the complaint. I have received a request from you to grade freedom Won after their reaction but I felt it would not be fair to rate them by giving just a number and thought it better to give you a proper and detailed review. I am sending you their responce as it would be the appropriate thing to do. In short I am very happy it is just a bit of a dissapointment that it had to go so far. I herewith attach their response and want to thank them for this it is truely appreciated and yes I will continue with them.

On 27/08/2024 15:09, Freedom Won SA wrote: > Hi Tienie Kruger, > > I hope this message finds you well. > > Following our recent telephone conversation, I would like to confirm that we are proceeding with the replacement of your battery with our 30-21 model, serial number FW2017-00142. This battery delivers 17.5 kW, offering greater capacity compared to the 20-14 model. As discussed, your client has agreed to cover the costs of collection, customs, and duties. The total cost estimation is 6613.43Pula. > > Attached, you will find the quote for the collection. Kindly ask your client to proceed with the payment and provide proof of payment so that we can arrange for the dispatch of the battery. Additionally, please provide us with the TIN number and the billing address. > > Please note that the transport logistics company can deliver the battery to Kasane, from where your client will need to arrange collection. > > The 20-14 battery currently with the client will be collected Barry who ccd on the email.