*****ulent Calls Claiming to Be from NCR about Nedbank home loans malpractices

The call agent and his manager claimed that Nedbank was ********ly charging customers an additional 20% interest on home loans and we were paying towards an instalment that never reduces because all we pay is inflated interest and that they were working to rectify this because the NCR picked up on this malpractice by Nedbank. They want to rectify it. They quoted our home loan instalment amount, which was slightly off — because I had received an email from Nedbank earlier that day reflecting a new amount due to extra payments we had made. They pressured us to give consent for debt restructuring, claiming it would reduce our monthly instalment from more than R1000 which was roughly 20% and that we would be refunded any overpayments. They had access to my wife’s ID number and our Nedbank home loan details, which is extremely concerning.

When I asked for their names and company details, they refused to disclose this information and became confrontational. They insisted they were from the “finance department” and avoided giving the actual company name.

I am formally requesting a full investigation into Freemi Debt Solutions, including their staff and management, for ********* and potentially *****ulent practices. I believe this is not an isolated incident, and I urge the NCR to review their conduct, registration status, and compliance with the National Credit Act. I am willing to provide all supporting documentation and cooperate fully with any investigation.