BT
Bradley T
Active since Apr 2012
9
Reviews
0
Industries
Reviews
9 reviews6 months ago
*****ulent Calls Claiming to Be from NCR about Nedbank home loans malpractices
The call agent and his manager claimed that Nedbank was ********ly charging customers an additional 20% interest on home loans and we were paying towards an instalment that never reduces because all we pay is inflated interest and that they were working to rectify this because the NCR picked up on this malpractice by Nedbank. They want to rectify it. They quoted our home loan instalment amount, which was slightly off — because I had received an email from Nedbank earlier that day reflecting a new amount due to extra payments we had made. They pressured us to give consent for debt restructuring, claiming it would reduce our monthly instalment from more than R1000 which was roughly 20% and that we would be refunded any overpayments. They had access to my wife’s ID number and our Nedbank home loan details, which is extremely concerning. When I asked for their names and company details, they refused to disclose this information and became confrontational. They insisted they were from the “finance department” and avoided giving the actual company name. I am formally requesting a full investigation into Freemi Debt Solutions, including their staff and management, for ********* and potentially *****ulent practices. I believe this is not an isolated incident, and I urge the NCR to review their conduct, registration status, and compliance with the National Credit Act. I am willing to provide all supporting documentation and cooperate fully with any investigation.
0 replies
21 months ago
Truely pathetic service and quality
Nandos newlands west in Durban Can you have a bad experience 4 out 5 times from the same store in the last few months. This store just encourages be not to buy from them. They don't even smile at you as if they doing you a favor. Unfortunately you would think that one bad experience is just one of those things but 4 times out of 5. I know now why the reason why this store is so quiet and not being busy you expect good food and service. Every time I ask them for extra sauce, it is like they deliberately do not give any sauce at all and i am not exaggerating. 3 times for the same problem. Before I leave i ask did you put the extra sauce and they say you can check. How must i check...should i rip the packet open and check. They blatantly have no regard for customer service. It is the most undesirable Nando's I have been too. Its like they don't want to be there. Quality and service needs to assessed here. Just last week i called in and ordered directly with the store. I ordered 3 quarters chickens and was told to come in 20 minutes to collect. I go there 25 minutes later and there is no chicken on the grill. I have to wait for them to come to the front and find out what happen. Even the manager was in a daze. The cook comes and takes out the chicken from underneath the grill and then starts cooking.. Others come in to buy and they turn them away and say there is no chicken. When i come home with the order there is no sauce on the chicken and its the wrong flavor. Do you think i can complain at that part of the nite. It is truly pathetic service and quality. Never again. You got funny adds but ur food and service is something else. I rather go to Pedros.
56 replies
28 months ago
Faulty items purchased from Snatcher online store -
I purchased a toy as a gift at the in November 2023 and received it on the 15 November 2023 of December - The Gell blaster gun and it went faulty a few days later. I emailed Snatcher on the 05 December 2023 and they asked for pics. I was away on work and sent the pics a week later. I am now told that i need to complain or report a faulty item within 7 days of purchase and Snatcher customer agents Shaun Van Vogel and Tanaka Ryan...who insist they cannot help. The item has a 6 month guarantee/warranty. How can you refuse to help if the item e.g. goes faulty 10 to 15 days after purchase. I am very sick and unhappy with unprofessional service by your staff. I have purchased many items before and returned them for either a refund or replacement well after the 7 day cool off period. It clearly states in their return policy that the item will be assessed and replaced or refunded. They refuse to call or ask their management to speak to me..😡..very pathetic service. I do not recommend buying from them if all you get is 7 days. This is against the consumer protection act.
184 replies
55 months ago
Telkom and Netflix partnership - Unacceptable and unfair
Telkom - Has gone from bad to worse to something I cannot describe. After getting pathetic service with my ADSL line i have cancelled with them. I am having endless problem with the 2 x cellphone contracts and a data contract and now i have 2 LIT boxes that cannot get Netflix as Telkom cancelled their partnership. What do i do with these boxes now. I cannot change my TV's for smart TV's which are too expensive. New android boxes are R1200 each. This is absolutely frustrating and unfair. To top it all off i called the call center several times to find out and went to different departments and none of their agents knew what i was talking about when i told them that the Netflix is no supported by the Telkom LIT box. They said their managers would give me a call..it's been 5 days and no calls. Telkom should have at least upgraded the LIT boxes to the Ematic box so that we can still use Netflix app..... I think i will just cancel all my contracts which are due for upgrade now. We have been loyal customers and this treatment is unacceptable.
0 replies
62 months ago
3 months later and no resolution for credits due to me
It is now 3 months later and i still have not received my credits due to me for downtime in December 2020. Vodacom is truely taking pathetic service to another level. I have received a credit for downtime in January only....... If you are reading this... Please do not take Vodacom fibre. There are much better service providers that will find resolutions much quicker. Vodacom's service and response time is beyond pathetic.. you would expect a giant telecommunications provider like them to have better systems and protocols in place when things go down but what a big mistake i have made. Even to pass credits is a mission. i have called over 15 to 20 times and they do not have the information and or need time to resolve. The SR was closed and a new one was raised and escalated but they have no recollection. Like i said its 3 months.
109 replies
64 months ago
The most pathetic fibre service provider and customer service in South Africa
I cant begin to explain my frustration and how how i agree with you guys on their pathetic and ignorant service. Last month I had 13 days downtime. I am told their 2nd line team only works business hours mon to fri. My service went down on a Saturday morning.... 72 hrs SLA.. on the Tuesday the technician did not even update nor respond. 2 days later I had to request that the SR be allocated to someone else because they didn't know if he died or was on leave. A whole week later it was resolved but they didn't even know it. I called in to find out that it was working a few hours earlier and they didn't even call to reset/troubleshoot. The manager told me he would logg a call on my behalf for but alas they cannot find it not can they find any notes. It seems its a trend filtering down from management to the agents that they do not record notes of the calls and the promises made to agent and customers. I had to take 6 days leave as i was not online for work. I still have not been compensated for the loss of service. Now its happened again and its 2 days i do not have service. I have no words to explain. My son starts online school classes tomorrow. This is the ****tiest network and service. Vumatel has 24hrs support and charge R10 less, I should have went with them. They just use this acronim SLA like its out of fashion and as if they are governed by it. They gave us a usb ****le , why cant they activate the sim so we can use in the interim. Even the installation was substandard and no planning. They have no plan B or C...... Bunch of F@#ken knitwitts...
173 replies
71 months ago
Pathetic customer service - reference : 245851
I recently bought a few items (7) on the New balance online site on the 15th of May. Payment went through and I received my order number and a week later my tracking number as they said they were extremely busy. On the 27 May I received my order from the courier. The packaging received was not sealed it was stuck down with thick clear tape which is unusual for Dawn Wing. I asked the driver before he left if i could open the package while he waited and he said he does not need to wait and i can contact New Balance if there is a problem. I opened the packaging and there was 2 items missing. I bought 3 sets , a shirt and cap for my kids. A cap and shirt was missing. I logged onto the site and complained, I also emailed them directly. I emailed a one pic s the other were too big. I received a ref number but no response to the problem. To date i have not received a call. This is very bad and pathetic customer service and it has put me into a huge inconvenience. Incomplete order #100040648 - ticket number for reference : 245851
0 replies
84 months ago
KFC - Bad quality food and poor management
On the 23.05.2019 I went into the Newlands KFC in Durban at about 5:30 pm because I was on my way home from work and it was too late to make supper. I have a 3 yr old child and purchased a kiddies meal and streetwise 5 for us. When I reached home I noticed there was no burger in the kiddies meal. I called into the store about 5 times until I spoke to the supervisor who said they will deliver it to me in about 10 minutes as I stay about 500 metres from the store. This was around 5:40 pm. At 6 pm there was still no delivery and my husband who just came home called the store and after numerous attempts the same male person who is the supervisor answered and advised that the order would be there in 10 min. I asked why so long as we stay just up the road and that I will pick up but he assured me it will come. We called again after 15 min and we asked to speak to the manager but he was not in. The guy said it left 5min ago and would be there in 10 min. We advised the guy that we want a callback and a refund. We waited another 45 min and there was no delivery. My son was not pleased and cried and you must understand the frustration we went through. This is truly unacceptable. The service from Newlands store is pathetic and so is the quality of the food especially the chicken and zinger wings. Till now we have had no callback.
0 replies
122 months ago
Weavils in Rice - bought from to seperate stores
I am appalled at the fact that I bought 2 10kg bags of rice that contained weavels on separate occasions. <br> <br> About 2 months ago we bought rice and found weavels in them. we eventually threw just over a third of the packet as we did not have the reciept. It is kept in a clean dry cupboard in a closed bucket. A bout 2 weeks ago i bought another 10kg to replace the one we threw away only to find that it also has weavels. We have just opened the packet about a week ago This is seriously annoying and so embarrassing to have visitors over and for them to know this and the inconvenience, we had to alternate arrangements for supper. In fact we took rice on our easter week end trip and had to throw it away as well. We were not around any shops to just go and buy a small packet of rice or bread. The kids found out and dont want to eat rice since then. This needs to be addressed immediately.<br>
0 replies
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