Bad business ethics

Advice: DO NOT SUPPORT

I waited since April 2025 as I like to keep companies open as 1 bad review can break the company’s image, however, it seems as if this company does not care as I have been begging for my refund.

Warning: Do not pay for delivery as they will never deliver and the sizes do not match the specs. I ordered the wood and delivery never happened, I wanted to work on this on the easter weekend and they asked me to arrange with a private person who they suggested as that individual would deliver before them. I asked them to make the arrangements as I didn’t know the individual. I had to pay the private person and I’m still waiting for my delivery refund. The initial delivery was ridiculous and they reduced it, however, it didn’t seem as if they had capacity to deliver in any case.

The payment was made on 10 April 2025, confirmation provided that they received the payment was on 14 April, 17 April they assisted to get a private person to deliver, I immediately raised that the 38x114 was 6M instead of 6.6M. Since then I’ve been pulling my hair out to get a refund, compare the invoice to the pictures of the items delivered.