Customer Service Training Needed

<p>I decided to give the French Clinic a try as they had a great deal on skin peels. My main issue is not the treatment, but how my complaint was dealt with on my 2nd visit. On the the******’s recommendation, I purchased a Regima A cream. I was reluctant to purchase the whole range of products as I wanted to see how my oily skin responded 1st. I was told that this is not a problem and to continue using my regular products. I then developed a rash/breakout after using it for 2 days. I stopped using the product and tried again 10 days later to see if it was indeed the product that had caused the reaction. The same thing happened when applying the product to a smaller area, so I am 100% sure that it is the product that caused the reaction.</p> <p>When trying to discuss my issue with the manager, he did not once ask for any specific details and immediately went on to the defensive, saying that it is probably due to my life style or stress that I had a reaction, or the combination of my existing skin products. I also had an issue with their price, as I could get it R160 (37%) cheaper at another salon in the area! Even after mentioning that his customer service stinks, he never tried to resolve the complaint or make me feel like a valued customer.</p> <p>Please note that I was not looking for a full refund, but rather a gesture or even just an acknowledgement that they should not have recommended the product if it was not to be used in conjunction with other products.</p> <p> </p>