French clinic - Ripping clients off

Dear French Clinic Clients

I am posting this to make you aware of my experience I had this week at the French Clinic. I have been a client for longer than 6 years and of course referred many of my colleagues to them as well. I went for monthly RegimA peel’s and purchased the products. As many of you many be aware the marketing strategy was when “you purchase a RegimaA product and will receive a free peelJ”, sounds like a great deal right? And of course if you purchased the package previously know as Groupon now Hyerli or directly with the French clinic you paid R599 for 3 peels. I purchased a RegimA Sun Pro Protector (Sunblock) prior to lockdown for R690. Yesterday I went for my facial and paid R950 for the same product. I got home and realised this does not sound right so I checked online and the same product was selling for R495 on two different sites. So I sent Jenny a what’s app message explaining my disappointed based on our long standing trusted relationship. She responded saying “thanx for the feedback will take it up with the rep” Obviously not the response I was looking for so I messaged saying that I am brining the product back for a refund as it was unused. I will continue having my peels which I will gladly pay via a package and purchase my products online. Obviously a price increase of R260 in the last 6 months is not justifiable. She responded saying please chat to Cathy (her mother/owner of the business). Cathy messaged saying she does not do refunds and yes their prices are slightly higher than other salon’s. Honestly guys 100% profit is not just slightly higher….in fact we should be entitled to an explanation prior to our purchase on the price and clearly we are paying for 3 peels included in this price.. so nothing is actually free. Cathy basically told me I go elsewhere to another Salon, after over-charging me and taking my free peels that I still have for purchasing various products from their salon. As for Jenny she did not even bother replying to my messages. This has obviously been going on for years cos I was too trusting and today I want to make you aware not to fall into the same trap. I called the RegimA head-office is Bedfordview and they were horrified at the day-light robbery, they further stated they did not have a price increase this year due to the Covid Pandemic and they understand it’s trying times for business and client, wow clearly they practice Client Centricity. I have attached all the photo’s as proof that the French Clinic is not focused on their Clients, they are out to rip us off and make a killing. Enjoy your 100% profit on my sunblock and the free peelsJ Well done your customer retention strategy, it will take your business very far ladies – KARMA is a real thing and without your loyal clients you are nothing.