SG
Sershni G
Active since Mar 2009
18
Reviews
0
Industries
Reviews
18 reviews65 months ago
Bitter Sweet....
I was not initially happy with the manner in which my refund was being processed then I got ahold of the 2nd consultant (Chante Hobbs) who went above and beyond to have my query resolved the same day and called me a few times to keep me updated on the status. She managed to turn an ugly situation into a pleasant one. Just waiting for my refund to be processed. Thank you!
56 replies
68 months ago
Pathetic customer service
I have a billing query since July. Have reference nos and chatted to various consultants. To date this has not been rectified. Mtn ripping off customers once again and not being able to resolve queries. I am highly frustrated with the incompetence and consultants promising to assist when I am the one having to call in, follow up on email and still 3 months later this has not been resolved. I am at a point of wanting to cancel my debit order then maybe they will have reason to call me.
0 replies
68 months ago
French clinic - Ripping clients off
Dear French Clinic Clients I am posting this to make you aware of my experience I had this week at the French Clinic. I have been a client for longer than 6 years and of course referred many of my colleagues to them as well. I went for monthly RegimA peel’s and purchased the products. As many of you many be aware the marketing strategy was when “you purchase a RegimaA product and will receive a free peelJ”, sounds like a great deal right? And of course if you purchased the package previously know as Groupon now Hyerli or directly with the French clinic you paid R599 for 3 peels. I purchased a RegimA Sun Pro Protector (Sunblock) prior to lockdown for R690. Yesterday I went for my facial and paid R950 for the same product. I got home and realised this does not sound right so I checked online and the same product was selling for R495 on two different sites. So I sent Jenny a what’s app message explaining my disappointed based on our long standing trusted relationship. She responded saying “thanx for the feedback will take it up with the rep” Obviously not the response I was looking for so I messaged saying that I am brining the product back for a refund as it was unused. I will continue having my peels which I will gladly pay via a package and purchase my products online. Obviously a price increase of R260 in the last 6 months is not justifiable. She responded saying please chat to Cathy (her mother/owner of the business). Cathy messaged saying she does not do refunds and yes their prices are slightly higher than other salon’s. Honestly guys 100% profit is not just slightly higher….in fact we should be entitled to an explanation prior to our purchase on the price and clearly we are paying for 3 peels included in this price.. so nothing is actually free. Cathy basically told me I go elsewhere to another Salon, after over-charging me and taking my free peels that I still have for purchasing various products from their salon. As for Jenny she did not even bother replying to my messages. This has obviously been going on for years cos I was too trusting and today I want to make you aware not to fall into the same trap. I called the RegimA head-office is Bedfordview and they were horrified at the day-light robbery, they further stated they did not have a price increase this year due to the Covid Pandemic and they understand it’s trying times for business and client, wow clearly they practice Client Centricity. I have attached all the photo’s as proof that the French Clinic is not focused on their Clients, they are out to rip us off and make a killing. Enjoy your 100% profit on my sunblock and the free peelsJ Well done your customer retention strategy, it will take your business very far ladies – KARMA is a real thing and without your loyal clients you are nothing.
0 replies
102 months ago
Unaccptable Service
I had purchased a few vouchers from Hyperli. I attempted using the a voucher over the weekend and was denied at the restaurant saying it had expired. The expiry date on the voucher states 05.01.2018. I have sent e-mails from Monday to Hyperli, not a response or call. The worst is that there is no contact numbers for you to call them. This is so unprofessional. Are they scamming customers? I will no longer be purchasing from this website and will caution you as well. They do not operate nearly as professionally as Groupon so don't be taken for a ride.
0 replies
102 months ago
Cancellation of Reward Credits without knowledge
I accumulate my Clicks reward credit and purchase something over the festive season. I got to the cashier today and was advised that I had 56c rewards. I was not even aware that my points were going to expire. This is unacceptable, not even an sms or e-mail advising me and they have all the details. I would prefer to go shop at Dischem where your points does not expire
0 replies
103 months ago
Unaccptable Service
My son has been approved for therapy from Insured Benefits. From May until current every statement submitted has been paid out of my MSA rather than the Insured benefits. I call every single month dealing with an incompetent consultant who promises me the world and of course to have this rectified and of course nothing has changed. As a result I am not on -R5 500 on my MSA, I have to pay for the therapies and not get reimbursed and of course every time I go to the doctor or need meds I am paying out of pocket. What is the point of having a medical aid with such useless staff and a billing system that needs to be s****ped. I am so done with this non-sense
61 replies
108 months ago
Unprofessional Service
<p>After a complete stuggle from last regarding my son's speech therapy sessions, the the****** submitted a 13 page motivation to Bankmed in Feb 2017. The Insured Benefit was approved from Feb - Aug 2017 for 2 sessions per week. I called the call centre to confirm the approval and the duration of the session being 30 mins. Asked the consultant if anything else was needed from us, she said no. I paid the the****** for March & April, submitted the invoice to Bankmed and was paid out of the Insured Benefit fund. For May I paid the the****** once again and this was reimbursed to me out of my savings. I called last week and chatted to Onela who could not assist me, I requested to speak to her supervisor Amina who promised to log this with Insured Benefits and call me Mon/Tues this week. No feedback so I called this morning and chatted to Nicolene who advised me the Medical team has to review this cos we did not call and book the appointment dates. What the hell, this has been approved for 6 months was paid correctly for 2 months and now this...unaccpetable. Happy to escalate to the Ombudsman. </p>
112 replies
108 months ago
Disgusted with NO Service & Incompetence
<p>I made 2 purchases at 27 May and requested a cancellation and refund for both purchases on 30 May due to being promised delivery by 29 May which did not happen. The consultant apparently processed both refunds. I received 1 refund on 03 June. I followed up 07 June only to find out sorry they only processed one and will do the other as we chatted. Still no refund. I called again this morning to hear the same stupid excuses they did not process my refund. What incompetence and patheic service, I will never shop at Spree again.</p>
56 replies
116 months ago
Unprofessional Service
<p>I have been insured with Hollard for a few years. My annual policy anniversary date is April of each year and of course a premium increase which happended in April 2016, paying R3700 per month. I recveived a letter last week stating that Hollard is changing their product offering which now includes an out bouns for being claim free. This is now effective 01 Nov 2016 with a further increase to my premium new premium R4021. Reviewing the old policy to the new I noticed there was a lot of errros. I called Hollard and the consultant who assisted me said the reason was due to the Migration of the systems. After updating their new system the premium increase to R4200 per month. So I asked the consultant consdering my anniversary date is April of each year does this mean I will not be expected to pay an increased premium due to the excessive jump this year. Of course he said he cannot guarantee this. This is insane. I have basically had 3 premium increases in 1 year due to Hollard changing their product and system. I used to be a very proud client of Hollard and always advertised good word of mouth but this is definitely not the case any longer. Change of product and system should not impact the clients negatively. I am shopping around for alternatives and will be cancelling my cover with Hollard</p>
105 replies
117 months ago
Unprofessional & Unethical
<p>Unprofessional & Unethical Service</p> <p>I had taken out a Life policy with Liberty a little over a year ago with my previous Broker for my in-laws. My premium was R835. Below is what I have signed up on the terms & conditions of the policy.</p> <p>The premiums are guaranteed for an initial period of 10 years. At your 10th policy anniversary, we will review your premiums and set a revised premium review date. This process will be repeated at every premium review date thereafter.</p> <p>A year later, on the anniversary of the policy Liberty had increased my premiums by 25.5% taking my premium from R835 to R1041. How unacceptable is this????</p> <p>I have escalated the matter to my current broker and this has been going on for the last 3 months. I finally get an explanation being that my previous Broker had stuffed up.</p> <p>If this or is not the case, it is not my problem and as the customer I should not be suffering the consequences of incompetent staff representing Liberty. As previously stated I have signed the policy with the above Terms & conditions and an escalation of 7% on an annual basis.</p> <p>I have now cancelled my debit order for this policy and referring this matter to the Ombudsman.</p> <p>I will also cancelling my entire portfolio of policies with Liberty being a client for the last 9 years.</p> <p>Liberty you’ll are unprofessional and unethical!</p>
0 replies
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