Terrible Experience Friendz Cafe Hayfields PMB

Good day

Yesterday was a tough day for my best friend whose mum is currently admitted in hospital with masses in her brain . I decided after our hospital visit I would cheer her up and take her out for a bite to eat and chat . We popped into the cafe and upon arrival we were greeted by a very sweet knowledgeable waitress, but unfortunately after we were served our starters it went downhill fast . I ordered a 300g rump medium rare with spinach as a side , my spinach was gritty and full of sand . The waitress apologised to me and said the manager tasted and confirmed it was sandy. I then said not a problem I would have chips , my friends steak was ordered medium and she specified it should not be well done . Her steak was very crisp and black around all the edges , even the waitress agreed it was burnt. Being and sweet as she is , she still said let’s cut a piece off and have a look inside in the presence of the waitress and all 3 of us agreed it should be changed . I cut into mine and realised mine was medium and not medium rare like I asked for , but I didn’t say anything I ate my chips until her steak arrived . Her’s looked rare so we happily swapped and where about to begin eating when a very rude loud manager came to our table in front of other patrons and asked who wasted the steak in my kitchen??? The poor waitress was terribly embarrassed because the manager didn’t have a clear understanding about the situation, and he admitted he made her steak rare on purpose to show her a point since she wasn’t happy with the previous one . What annoyed him was that she was not about to eat the steak that he made with malice intent , he kept shouting at her and then calling her Sweetheart. That’s when I said to him please don’t call her Sweetheart that is very condescending , furthermore she is a female and you are shouting at her ! I was dressed in my scrubs I am a front line worker , I proceeded to tell he could speak to people in this manner and I said clearly you don’t need our business. We hadn’t touch our steaks so I said we will pay for everything we consumed only , to which he further went on to shout that the steaks also had be paid for . I was completely done with with his rude , aggressive behaviour the poor waitress apologised profusely and agreed he was completely out of line . I paid the bill in full , I asked the waitress were I could send an email or review and contact the owner ? She said the details were on the door , I took a picture which caused the manager to lose his mind again and start shouting what is a pic going to do hey ??? I said I wanted the owner to know how people , especially female front line workers were treated . He then continued loudly insulting me and calling me names to which I politely said we have paid the bill we are leaving please do not talk to be as refused to engage further with him . A horrible experience, will not go back .