Terrible Quality and Even Worse Customer Service

I purchased a pair of shoes from Call It Spring and was extremely disappointed — both with the product and the service I received. I wore the shoes once, and on the second wear, the heels broke off completely.

I contacted customer service and was asked to send pictures so that they could review the issue. After waiting eight days with no response, I followed up, only to be told that they would now arrange a courier to collect the shoes for further inspection.

This left me confused and frustrated. Why ask for pictures to analyze the damage, only to then request the shoes to conduct a second review? It felt like they were stalling rather than helping.

To make matters worse, the courier never arrived, and I have been left with no resolution.

This has been a deeply disappointing experience. Call It Spring sells poor quality products and offers unreliable, slow, and unhelpful customer service. I would not recommend them to anyone.