Terrible service

SDM Eyewear consultant, Nicole, based in Ballito has made it exceptionally difficult for me to claim on my warranty on my glasses supp**** by yourselves. Tom Fords, snapped in two in less than 10 months. She has not returned multiple messages and wants me to pay for your lab to test what went wrong. The glasses snapped in two whilst I was cleaning it. Consumers should understand that your warranty process is designed for them to fail and that your glasses does not truly carry a warranty, or I would not have waited 2 months with constant check-ins and no responses.