Gigabyte and Frontosa - Shocking to say the least.

I've been buying Gigabyte hardware since my first pay cheque, sadly this message comes with some scary findings in the RMA process when it comes to Gigabyte product, which I hoped I'd never use, but here we are.

I was working and my system just shut off, after some extensive testing and troubleshooting, I then decided to remove the motherboard, that said, I scratched the portion on the back where the stand-off centers your motherboard (The PC was standing in its same spot for the last 5 months, that day, just turning off)

Sending it to the supplier, Frontosa, the reseller (Dreamware, amazing people, no fault here) guided me in sending the unit in. After 1-2 hours of the supplier receiving it, they immediately decided it's voided its warranty, due to the marks on the back. Let alone the motherboard is only 6 months old? Saddened about the news and accepting the fault of my own, due to lightly scratching the stand-off area on the back of the motherboard, I received the motherboard and decided to take it to a PCB specialist. They returned 1 day later in stating, that there was nothing wrong with the traces on the back of the motherboard, they're all connected end to end, advising the issue was on the motherboard itself (Product fault). Happy with the news, I then took it into a PC shop, testing a new CPU, power supply, RAM kits, in short everything we could. The same result, a dead motherboard.

However, something that did bother me was the supplier that voided my motherboard, and never tested the rest of the motherboard, they saw the marks and made the decision of a voided warranty - With some testing going into installing a CPU and RAM, but taking that as the verdict due to the light scratches on the back. No certification of tests and findings?

I earn my living remotely for a national company, relying solely on my computer to carry out tasks. Currently, I don't have an extra R6000 lying around to spend. Words can't express how urgent it is for me to get my faulty motherboard replaced through the RMA process with a functioning unit or a replacement.

Product - SN224550039415 GB Z790 Auros Elite - Rev 1.0