Poor quality, taste like mass produced food

The first time we ordered they got some of our orders wrong. Mailed them twice, no response. Left it there as the food was ok. We ordered again, we needed convenience food after an operation I had. Quality has declined, tastes like mass produced food. For example the roast potatoes were so full of water you cld squeeze the water! Even after airfrying jst terrible. The chicken stew was also very watery and chicken was tough. I could continue like this with most of the meals we ordered. A real dissapointment, considering the food is not cheap.