Do not buy from this supplier

I ordered and paid for an appliance from Frugilee on 22 September (online purchase), delivery was listed as 24 September (public holiday). I contacted customer support on 23 Sept to enquire about the date, they advised that it would be delivered "on or before 27 September". No delivery occurred.

I contacted customer support on 28 Sept, they advised it would be delivered on 30 September between 4 - 5:30 pm. No delivery occurred.

I contacted customer support on 29 Sept. They advised that the item was damaged during transit and they would ship another unit by 5 October. I then indicated that I wanted a refund if not delivered by 5 October, they agreed in writing via email.

I followed up on 4 October to remind them of the delivery on the 5th, customer support confirmed it would be delivered. No delivery occurred.

I contacted customer support on 6 October. They insisted that it was delivered, so I requested a copy of the delivery note. They didn't supply a delivery note, but indicated that it had been delivered to the wrong address on 6 October, and they would ship another item in 48 hours. I then requested the refund that had been offered to which they agreed. They advised refunds were processed at the end of every business day.

It is now 12 October and still no refund.