GT
Genevieve T
Active since Mar 2012
4
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0
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Reviews
4 reviews17 months ago
Temu ****, do NOT order
Beware of Novi Cape Town – Misleading Ads and Terrible Service I ordered three handbags from Novi in early September 24, enticed by their Facebook ad that made them look like a genuine Cape Town company creating handmade leather bags. I browsed the website in detail, believing I was supporting a local, quality business. I decided to invest a bit more because I wanted authentic leather bags – but I couldn’t have been more wrong. It turned out the it was a front for Temu, which were not the high-quality, local products I had expected. The smelt strange and were extremely low quality / budget bags not at all aligned with their price tag. When I tried to request a refund, I was met with AI-generated responses, and despite Novi's advertised "14-day money-back guarantee," I was given no return address or actual support. This blatant disregard for consumer rights goes against their own terms and conditions on their website as well as South Africa's Consumer Protection Act. I still see Novi's ads on Facebook, which makes it even more frustrating to see others fall into the same trap. I lost R3,000 to a Temu ****. Save yourself the hassle – do NOT order from Novi Cape Town. It’s a waste of time and money, and the misleading advertising is deeply *********.
0 replies
55 months ago
Do not buy from this supplier
I ordered and paid for an appliance from Frugilee on 22 September (online purchase), delivery was listed as 24 September (public holiday). I contacted customer support on 23 Sept to enquire about the date, they advised that it would be delivered "on or before 27 September". No delivery occurred. I contacted customer support on 28 Sept, they advised it would be delivered on 30 September between 4 - 5:30 pm. No delivery occurred. I contacted customer support on 29 Sept. They advised that the item was damaged during transit and they would ship another unit by 5 October. I then indicated that I wanted a refund if not delivered by 5 October, they agreed in writing via email. I followed up on 4 October to remind them of the delivery on the 5th, customer support confirmed it would be delivered. No delivery occurred. I contacted customer support on 6 October. They insisted that it was delivered, so I requested a copy of the delivery note. They didn't supply a delivery note, but indicated that it had been delivered to the wrong address on 6 October, and they would ship another item in 48 hours. I then requested the refund that had been offered to which they agreed. They advised refunds were processed at the end of every business day. It is now 12 October and still no refund.
0 replies
126 months ago
No repairs after repeated e mails on rental flat
I moved into a new flat rented by Huurkor at the end of November, the flat required repairs, the shower and toilet were dirty, and there was a cockroach infestation, all of which I reported in detail via e mail to Douw Van Der Westhuizen on 30 November. It is now almost a month later and all that has been done is an inspection of the required repairs, which were already on record from the move out inspection from the last tenant. This means Huurkor has been aware of the required repairs for more than a month and nothing has been done. <br> <br> In addition:<br> It took 5 days for the move-in inspection to take place.<br> A separate inspection was conducted for the repairs, the inspector did not arrive on the morning I took off work to be present for the inspection, and he was late for the rescheduled appointment. <br> I still have cockroaches in my house, I can't open my bedroom doors because they have no handles and the garage is rank with damp in the walls so it stinks.<br> <br> PLEASE can I just have cupboard handles and a repainted garage, and please can Douw Van Der Westhuizen acknowledge my e mails and provide some sort of customer care as it is severely lacking at this stage.
75 replies
132 months ago
Huge bill from vlive - I never subscribed to this
On the 31st of May 2015 I bought a prepaid Sim card from Vodacom Northgate. Between 31 May and 11 June, over R500 of my airtime has been used by a subscription I DID NOT subscribe to - vlive. I was completely unaware of this until I called Vodacom yesterday, who told me that I was subscribed and \switched off"my subscription. No explanation could be given as to why or how I became subscribed. When the consultant switched off my vlive subscription they also accidentally switched off my Internet connectivity (consultant name - AB on 082 155)"
76 replies
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