Big corporate who doesn't care

I'm very disappointed in Frys. They talk about being a friendly family-owned business with a positive ethical outlook, but this is a lie. They're actually part of a big impersonal holding company that gives awful service, and doesn't care about consumers.

I'm a vegetarian so I know their products well and have always enjoyed them. There's one product that I've always problems with though, so the other day I used the email address on the Frys website to let them know. The response I received (their reference ticket 95639) was extremely brief, corporate and blunt. It was a one-line brush-off with not a single word to say sorry for the problem experienced. They just said their product development team would look at it. It was from a company I'd never heard of, not Frys. That's when I started getting a bad feeling. The company was called LKCA but the email signature said RCL Foods. The title of the person responding was SHERQ COE. I don't recognize any of that, but it doesn't sound very friendly or family-owned to me. It sounds like a big corporate, and it is.

After some back-and-forth it was quickly clear they had no interest in my feedback or complaint. Nobody ever said anything like sorry. I had told them I can't keep buying their products if they treat customers like this so please give a proper answer, and they never even rep**** to that. They don't care if I buy their products or not, and they don't care about you either.

At one point I tried to call Frys directly hoping it would go better, but they were totally unable to help. The person in Customer Service had no access to the emails I'd been sending as it was all handled by the big corporate. They also had no way to transfer me to anyone else.

They can forget about me ever buying their products again. There are dozens of very good plant-based food companies out there, and I'd rather support a company that values its customers. I talked to a professional chef about my experience, and he said he had a similar experience with this big corporate when complaining once, and now prefers to support other brands.