MC
Megan C
Active since Mar 2009
39
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0
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39 reviews11 months ago
Big corporate who doesn't care
I'm very disappointed in Frys. They talk about being a friendly family-owned business with a positive ethical outlook, but this is a lie. They're actually part of a big impersonal holding company that gives awful service, and doesn't care about consumers. I'm a vegetarian so I know their products well and have always enjoyed them. There's one product that I've always problems with though, so the other day I used the email address on the Frys website to let them know. The response I received (their reference ticket 95639) was extremely brief, corporate and blunt. It was a one-line brush-off with not a single word to say sorry for the problem experienced. They just said their product development team would look at it. It was from a company I'd never heard of, not Frys. That's when I started getting a bad feeling. The company was called LKCA but the email signature said RCL Foods. The title of the person responding was SHERQ COE. I don't recognize any of that, but it doesn't sound very friendly or family-owned to me. It sounds like a big corporate, and it is. After some back-and-forth it was quickly clear they had no interest in my feedback or complaint. Nobody ever said anything like sorry. I had told them I can't keep buying their products if they treat customers like this so please give a proper answer, and they never even rep**** to that. They don't care if I buy their products or not, and they don't care about you either. At one point I tried to call Frys directly hoping it would go better, but they were totally unable to help. The person in Customer Service had no access to the emails I'd been sending as it was all handled by the big corporate. They also had no way to transfer me to anyone else. They can forget about me ever buying their products again. There are dozens of very good plant-based food companies out there, and I'd rather support a company that values its customers. I talked to a professional chef about my experience, and he said he had a similar experience with this big corporate when complaining once, and now prefers to support other brands.
0 replies
23 months ago
Sneaky charges and sickening attitude by Zone Fitness
I'm terribly disappointed in Zone Fitness. This month they debited me an additional R99 on top of my R399 monthly fee for no apparent reason. I tried to complain, but their Contact form on their website doesn't work. Eventually I was given an email address, and their reply said I must refer to my contract where it says they're entitled to charge R99 twice a year on top of fees. This seems totally unfair and illogical. I wasn't given a copy of my contract when I signed up, nor did the sales consultant mention the R99. Plus, when I signed up I was told I could freeze the membership for 3 months whenever I needed to - but when I asked about this recently I was told if I freeze they will still charge R133 a month even though I have no access to the gym. I wasn't told this. I'm so disgusted that I want to cancel my entire membership and they are demanding a cancellation fee of R200. Blatant rip-off. I had returned the R99 fee via my banking app before I could get hold of them, believing quite reasonably that it was an error, so now they are saying they refuse to cancel my contract even though I paid the R200 fee with immediate clearance. They say they will continue debiting my account R399 a month until I pay the R99. This is extremely inconvenient for me, as I live very close to the gym and now I'll have to travel a distance to go somewhere else, but I don't want to support these kind of shady business dealings.
0 replies
40 months ago
Motus: a Zero Star Experience
One of the worst service experiences ever. It's hard to summarise a year's worth of ongoing issues so here are some things I experienced more than once - judge for yourself if you want similar experiences. * Lied to in writing * Lied to in person * Condescended to * Patronised * Not responded to * Not called back * Missed deadlines and broken promises I tried everything I could to get resolution in the group (my problem was the long list of defects with my brand new vehicle). I contacted the dealership staff, the management at the dealership, the contact centre, the management at the contact centre, the head office and the online chat. I eventually even left a Google review and they replied with an email address of someone who then didn't reply to my email. 99% of the time, nobody replied. I would CC multiple people for weeks and nobody would reply. It was almost funny at one point when I asked the contact centre manager for the details of the regional manager. She advised that head office staff don't know who the managers are due to staff turnover, but she would ask the dealerships as they would know. When she didn't get back to me and I asked her for an update she provided me with three email addresses, which turned out to be for other companies outside the Motus group. Maybe it was a hint...
0 replies
40 months ago
60-Star Service from Checkers Sixty60
If I could give Checkers Sixty60 more than 5 stars I would. They blow me away every single time I use them. Their service is flawless and they deliver FAST. The quickest order I ever had was when it took 11 minutes from the time I submitted payment until the driver was on their way to me. The app itself is very user-friendly and actually fun to use. I save a lot compared to shopping in-store because it's easy to see what's on promotion and compare prices. It's very rare that I would have a problem with the items in my order. If by some chance I do have a small glitch (and like I say it's very rare), they sort it out in minutes if not seconds, with no hassle. Well done to the whole team, you guys rock!
0 replies
43 months ago
Don't use Pick n Pay ASAP unless you enjoy stress
Pick n Pay ASAP is a terrible experience, especially compared to Sixty60. I almost never use them, but when I do I generally regret it. From my heart, to save the world unnecessary suffering, stick to Sixty60 and don't even think about using Pick n Pay ASAP. I ordered yesterday afternoon (purely because the Sixty60 slots were full) and they never turned up at all. I got notifications saying they were on the way but they never arrived and there was no explanation. This morning I emailed and phoned to ask for a refund. The person I spoke to (Buhle) sounded very bored and not interested at all. She didn't react to me saying my order never arrived. While she was taking my details I said as nicely as I could that she hadn't reacted or apologised. She didn't react to that either. I asked to receive a refund today but no-one has contacted me about that. I've emailed them several times and no-one has replied. One person phoned me this morning after I spoke to Buhle but they had no idea what was going on. They were calling to ask if I still wanted the order to be delivered. I don't know how to get my money back without spending time and money on frustrating phone calls. I deeply regret using Pick n Pay ASAP and I would not recommend them to my worst enemy.
193 replies
44 months ago
Debonairs - no food and no refund
I paid for an order for collection on the app but unfortunately load shedding kicked in a few minutes later. They called me from the restaurant immediately to let me know and they were very helpful and apologetic. Unfortunately I was taking the pizzas along to a get together so I couldn't wait until later. Their head office doesn't usually allow them to refund app orders from the restaurant so I phoned the call centre to ask if they would permit it. The consultant wasn't very helpful and said she would have someone call me. I asked her to say it was urgent. That was an hour ago and no one phoned. I had to make another plan for tonight while Debonairs is sitting with my payment. Load shedding isn't a new thing so they need a better system. They also need to phone customers back instead of ignoring them.
0 replies
48 months ago
Terrible Service from Clicks
I've shopped regularly with Clicks all my life (and even worked for the company in the past) but based on recent experiences I'll probably avoid shopping there in future. For several years I've had a script with them for medication I can't live without. Over the years they've often not prepared my repeats on time due to issues with their system, but I tried to be patient and took to reminding them every month. Then last month, I told them well in advance I was going away for 2 weeks and needed my medication ready beforehand. Despite the advance notice and me trying to communicate with them, there was a total mix-up and I had to make emergency arrangements to get my medication elsewhere, which resulted in me delaying my trip. The staff at the pharmacy were very unhelpful and quite rude when I contacted them to sort it out. I can only imagine they were under some sort of stress because I've been going to that branch for years and never experienced this before. In the end they told me to come to the branch to sort it out - I told them load shedding was coming up for their area and they said it was fine, but when I got there the doors were closed and they wouldn't help because it was load shedding. When I asked for my script back they said I would have to come back another time. I emailed the Clicks contact centre three weeks ago to tell them my experience and I haven't had a response other than 'a manager will get back to you soon', even though I followed up several times via email. I tried to follow up twice by phoning the contact centre but both times the call was cut off after I was on hold for several minutes. I called the head office number for advice and they said I must deal with the contact centre. This is especially disappointing because one of the positions I held at Clicks involved leading the team of email customer care consultants. I really cared about service levels for Clicks customers and it's a bit sad to be on the wrong side of the experience. After getting an emergency replacement script, I sent it to Dischem and they were brilliant. They assisted me quickly without any issues. I went into my local Dischem the other day to have a proper look around, to see if they would be a viable alternative, and I was honestly blown away by the very friendly service, excellent product knowledge, wide range and well stocked shelves. I will rather deal with Dischem going forward. Sorry Clicks, I tried...
0 replies
49 months ago
Another FNB Banking Ombud Complaint. Coming Up
I can't believe I'm having to write a third complaint about FNB and my issue is only getting worse. This is so incredibly disappointing and is such a waste of time. For over 5 months I kept telling FNB that they were failing to clear my Kulula credit card payments. I was getting called about non-payment despite having paid. They denied that there was an issue on their side and I spent hours and hours debating this with them. In the end, after I eventually complained to the Banking Ombud, they eventually discovered that they were at fault and a system issue was causing my payments to not clear on their side. That was eventually sorted out about 11 days ago. Immediately after that, my card stopped working for online shopping. It seems they messed up a setting for 3D secure when making other changes to sort out their system issues with my debit order. I have sent 5 emails over 3 days to the team who assisted with the system issue and not received even one acknowledgement. let alone a reply. I called their call centre and they put me onto their 3D secure team, who reset it and said I must try again but it's still not working.
74 replies
51 months ago
FNB not as great at service as they like to think
Sadly this isn't the first HelloPeter complaint about this exact issue. For the last few months, my Kulula credit card instalment comes off my Standard Bank account as normal but for some reason it doesn't clear or reflect on their side. I've tried many many times to sort this out with them but it seems impossible. It's incredibly difficult to get hold of them and when I do, they don't seem to be able to assist. Honestly I'm so frustrated I don't know what to do. At one point debt collectors were calling because it showed as unpaid but it *had* been paid. It's a normal debit order and I've changed nothing. Yesterday I emailed them screenshots from my phone showing 10 calls to them JUST from yesterday. Plus many more calls going back months. Yet nothing is resolved.
53 replies
53 months ago
FNB failure to capture Kulula credit card payment
FNB have failed to capture my payment on my Kulula credit card and now it's reflecting as unpaid. The payment has gone off my bank account via debit order as normal, almost a week ago, but for some reason it's not showing on their side. I just spent almost an hour on my cell phone with them, most of the time on hold, and was cut off 3 times. I asked please can they call me back but they said no. I'm so annoyed and frustrated at wasting time and money on this. Please can someone EMAIL me back, I will NOT be available for calls during working hours other than today. They must please see why it's not reflecting and do whatever they need to do to clear it.
53 replies
Review Distribution
5 Star
7 (17.94871794871795%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (23.076923076923077%)
1 Star
23 (58.97435897435897%)