“Complaint Against FNB – Withholding of Funds After Account Closure”

Good day,

I wish to lodge a formal complaint against First National Bank (FNB) regarding the prolonged investigation and withholding of funds following the closure of my business account.

My FNB business account was closed on 02 September 2025. Since then, the account has remained under investigation for nearly five months, with no final decision letter issued and funds still being held.

I confirm that: - I submitted all documents formally requested by FNB - Where certain proof of payment slips could not be provided, I gave a written explanation that the business was small, informal, and cash-based - Despite full cooperation, FNB continues to state that the matter is “under investigation” without providing clear outcomes or timelines

The Ombudsman for Banking Services declined to assist on the basis that the investigation is ongoing.

I believe FNB’s conduct constitutes: - Unreasonable delay - Procedural unfairness - Unfair treatment of a financial customer - Failure to provide a final decision after account closure

I respectfully request the FSCA’s intervention to: 1. Assess whether FNB has acted fairly and in accordance with conduct standards 2. Require FNB to finalise the investigation without further delay 3. Direct FNB to release any remaining funds or issue a formal final decision

I am available to provide supporting correspondence and documentation if required.

Kind regards, Keamogetswe Matseoane Contact number: [0686900922]