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FSCA
Claimed Business
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AI Review Summary
Based on recent customer reviews, FSCA Pretoria receives overwhelmingly negative feedback across all interactions. Customers consistently report rude and unhelpful call centre staff, unanswered queries, and extremely slow turnaround times on urgent matters such as DOFA document corrections. Multiple reviewers describe being hung up on, transferred endlessly, or ignored entirely. Serious concerns are raised about data privacy violations, institutional accountability failures, and a perceived unwillingness by management to address complaints. Customers express deep frustration at what they see as a bureaucratic organisation failing its core regulatory and service obligations.
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|8 Reviews
Jun '25 - May '26
5(0%)
4(12.5%)
3(0%)
2(0%)
1(87.5%)
5(0%)
4(12.5%)
3(0%)
2(0%)
1(87.5%)
Frequently Asked Questions About FSCA
Based on recent customer reviews, FSCA Pretoria receives overwhelmingly negative feedback across all interactions. Customers consistently report rude and unhelpful call centre staff, unanswered queries, and extremely slow turnaround times on urgent matters such as DOFA document corrections. Multiple reviewers describe being hung up on, transferred endlessly, or ignored entirely. Serious concerns are raised about data privacy violations, institutional accountability failures, and a perceived unwillingness by management to address complaints. Customers express deep frustration at what they see as a bureaucratic organisation failing its core regulatory and service obligations.
FSCA has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked FSCA across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKK
Keamogetswe K
1 reviews | Active since Jan 2020
30 Jan 2026, 09:18
No response
I didn’t get any response regarding my case it’s been a week now
Helpful (0)
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Keamogetswe K
1 reviews | Active since Jan 2020
30 Jan 2026, 09:18
No response
I didn’t get any response regarding my case it’s been a week now
0
Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2020
20 Jan 2026, 09:07
“Complaint Against FNB – Withholding of Funds After Account Closure”
I wish to lodge a formal complaint against First National Bank (FNB) regarding the prolonged investigation and withholding of funds following the closure of my business account. My FNB business account was closed on 02 September 2025. Since then, the account has remained under investigation for nearly five months, with no final decision letter issued and funds still being held. I confirm that: - I submitted all documents formally requested by FNB - Where certain proof of payment slips could not be provided, I gave a written explanation that the business was small, informal, and cash-based - Despite full cooperation, FNB continues to state that the matter is “under investigation” without providing clear outcomes or timelines The Ombudsman for Banking Services declined to assist on the basis that the investigation is ongoing. I believe FNB’s conduct constitutes: - Unreasonable delay - Procedural unfairness - Unfair treatment of a financial customer - Failure to provide a final decision after account closure I respectfully request the FSCA’s intervention to: 1. Assess whether FNB has acted fairly and in accordance with conduct standards 2. Require FNB to finalise the investigation without further delay 3. Direct FNB to release any remaining funds or issue a formal final decision I am available to provide supporting correspondence and documentation if required. Kind regards, Keamogetswe Matseoane Contact number: [0686900922]
Helpful (0)
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Keamogetswe K
1 reviews | Active since Jan 2020
20 Jan 2026, 09:07
“Complaint Against FNB – Withholding of Funds After Account Closure”
I wish to lodge a formal complaint against First National Bank (FNB) regarding the prolonged investigation and withholding of funds following the closure of my business account. My FNB business account was closed on 02 September 2025. Since then, the account has remained under investigation for nearly five months, with no final decision letter issued and funds still being held. I confirm that: - I submitted all documents formally requested by FNB - Where certain proof of payment slips could not be provided, I gave a written explanation that the business was small, informal, and cash-based - Despite full cooperation, FNB continues to state that the matter is “under investigation” without providing clear outcomes or timelines The Ombudsman for Banking Services declined to assist on the basis that the investigation is ongoing. I believe FNB’s conduct constitutes: - Unreasonable delay - Procedural unfairness - Unfair treatment of a financial customer - Failure to provide a final decision after account closure I respectfully request the FSCA’s intervention to: 1. Assess whether FNB has acted fairly and in accordance with conduct standards 2. Require FNB to finalise the investigation without further delay 3. Direct FNB to release any remaining funds or issue a formal final decision I am available to provide supporting correspondence and documentation if required. Kind regards, Keamogetswe Matseoane Contact number: [0686900922]
0
Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2020
16 Jan 2026, 12:35
“Complaint Against FNB – Withholding of Funds After Account Closure”
Good day, I wish to lodge a formal complaint against First National Bank (FNB) regarding the prolonged investigation and withholding of funds following the closure of my business account. My FNB business account was closed on 02 September 2025. Since then, the account has remained under investigation for nearly five months, with no final decision letter issued and funds still being held. I confirm that: - I submitted all documents formally requested by FNB - Where certain proof of payment slips could not be provided, I gave a written explanation that the business was small, informal, and cash-based - Despite full cooperation, FNB continues to state that the matter is “under investigation” without providing clear outcomes or timelines The Ombudsman for Banking Services declined to assist on the basis that the investigation is ongoing. I believe FNB’s conduct constitutes: - Unreasonable delay - Procedural unfairness - Unfair treatment of a financial customer - Failure to provide a final decision after account closure I respectfully request the FSCA’s intervention to: 1. Assess whether FNB has acted fairly and in accordance with conduct standards 2. Require FNB to finalise the investigation without further delay 3. Direct FNB to release any remaining funds or issue a formal final decision I am available to provide supporting correspondence and documentation if required. Kind regards, Keamogetswe Matseoane Contact number: [0686900922]
Helpful (0)
|Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2020
16 Jan 2026, 12:35
“Complaint Against FNB – Withholding of Funds After Account Closure”
Good day, I wish to lodge a formal complaint against First National Bank (FNB) regarding the prolonged investigation and withholding of funds following the closure of my business account. My FNB business account was closed on 02 September 2025. Since then, the account has remained under investigation for nearly five months, with no final decision letter issued and funds still being held. I confirm that: - I submitted all documents formally requested by FNB - Where certain proof of payment slips could not be provided, I gave a written explanation that the business was small, informal, and cash-based - Despite full cooperation, FNB continues to state that the matter is “under investigation” without providing clear outcomes or timelines The Ombudsman for Banking Services declined to assist on the basis that the investigation is ongoing. I believe FNB’s conduct constitutes: - Unreasonable delay - Procedural unfairness - Unfair treatment of a financial customer - Failure to provide a final decision after account closure I respectfully request the FSCA’s intervention to: 1. Assess whether FNB has acted fairly and in accordance with conduct standards 2. Require FNB to finalise the investigation without further delay 3. Direct FNB to release any remaining funds or issue a formal final decision I am available to provide supporting correspondence and documentation if required. Kind regards, Keamogetswe Matseoane Contact number: [0686900922]
0
Replies (0)ET
Esethu T
1 reviews | Active since Jan 2020
23 Sept 2025, 08:13
Complain against Metropolitan
I am writing to formally raise serious concerns regarding my policy with Metropolitan and to follow up on my unresolved complaint. Despite my appeal lodged on earlier September I have not received a response. Given the seriousness of the matter I wish to ensure that it is fully and fairly considered. 1. Misrepresentation at the Point of Sale At the time I invested, the consultant assured me that I would be able to access my funds whenever I needed. Had it been made clear that I was limited to only one partial withdrawal, I would have made a more informed decision. I now realize this assurance was misleading and formed part of the sales pitch to convince me to take up the policy. 2. Incorrect Processing of My Withdrawal When I later requested a withdrawal of R30,000 the insurer’s consultant incorrectly processed it as a full surrender, deactivating my policy in error. This was not what I instructed. Only after I questioned the matter was this mistake admitted and partially corrected. 3. Allowing Multiple Withdrawals Created Confusion Despite claiming that only one withdrawal is permitted the insurer allowed me to withdraw twice — first R30,000 and later R11,000. This inconsistency caused further confusion and placed me in a position where I unknowingly re**** on their administrative error. 4. Serious Risk of Prejudice If I had not raised the issue myself the error would never have been corrected. My policy would have remained surrendered and I would have been left with only R30,000 losing the additional R11,000 and all policy benefits permanently. 5. Actual Prejudice Suffered Even though the mistake was eventually corrected, I suffered: Financial stress and uncer*****y in accessing my funds. Emotional distress when informed that my policy was inactive. Loss of trust in the insurer’s ability to manage my instructions. Wasted time and effort in following up, complaining and escalating to the Ombud. 6. Request for Fair Outcome I respectfully submit that the prejudice I suffered, combined with the insurer’s misrepresentation and errors, warrants recognition and compensation. I should not be forced to carry the burden of their mistake and misleading advice. I kindly request that my case be reconsidered urgently and that I be advised of the outcome within a reasonable timeframe. Please confirm receipt of this email and provide an update on the status of my appeal. Thank you for your time and assistance
Helpful (0)
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Esethu T
1 reviews | Active since Jan 2020
23 Sept 2025, 08:13
Complain against Metropolitan
I am writing to formally raise serious concerns regarding my policy with Metropolitan and to follow up on my unresolved complaint. Despite my appeal lodged on earlier September I have not received a response. Given the seriousness of the matter I wish to ensure that it is fully and fairly considered. 1. Misrepresentation at the Point of Sale At the time I invested, the consultant assured me that I would be able to access my funds whenever I needed. Had it been made clear that I was limited to only one partial withdrawal, I would have made a more informed decision. I now realize this assurance was misleading and formed part of the sales pitch to convince me to take up the policy. 2. Incorrect Processing of My Withdrawal When I later requested a withdrawal of R30,000 the insurer’s consultant incorrectly processed it as a full surrender, deactivating my policy in error. This was not what I instructed. Only after I questioned the matter was this mistake admitted and partially corrected. 3. Allowing Multiple Withdrawals Created Confusion Despite claiming that only one withdrawal is permitted the insurer allowed me to withdraw twice — first R30,000 and later R11,000. This inconsistency caused further confusion and placed me in a position where I unknowingly re**** on their administrative error. 4. Serious Risk of Prejudice If I had not raised the issue myself the error would never have been corrected. My policy would have remained surrendered and I would have been left with only R30,000 losing the additional R11,000 and all policy benefits permanently. 5. Actual Prejudice Suffered Even though the mistake was eventually corrected, I suffered: Financial stress and uncer*****y in accessing my funds. Emotional distress when informed that my policy was inactive. Loss of trust in the insurer’s ability to manage my instructions. Wasted time and effort in following up, complaining and escalating to the Ombud. 6. Request for Fair Outcome I respectfully submit that the prejudice I suffered, combined with the insurer’s misrepresentation and errors, warrants recognition and compensation. I should not be forced to carry the burden of their mistake and misleading advice. I kindly request that my case be reconsidered urgently and that I be advised of the outcome within a reasonable timeframe. Please confirm receipt of this email and provide an update on the status of my appeal. Thank you for your time and assistance
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Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
10 Sept 2025, 15:14
Request for FSCA to intensify customers protection against the mushrooming Debt Review Companies
I am not sure how FSCA protect customers if there is no security checks for the mushrooming Debt Review companies who are ****ming people in the name of reducing interest rates charged by service providers?
Helpful (0)
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Eunice P
1 reviews | Active since Jan 2020
10 Sept 2025, 15:14
Request for FSCA to intensify customers protection against the mushrooming Debt Review Companies
I am not sure how FSCA protect customers if there is no security checks for the mushrooming Debt Review companies who are ****ming people in the name of reducing interest rates charged by service providers?
0
Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
27 Aug 2025, 12:16
Whistle Blowing to The Department of Trade and Industry (DTI) should be alerted, along with the Financial Sector Conduct Authority (FSCA) re: Mushrooming of Debt Review Companies and Banks
The DTI is registering Debt Review Companies,ie: Mdalisu and CDS Consulting (PTY) LTD etc. These Debt Review companies' extremely nice agents call vulnerable individual disguising themselves as government initiative to reduce the interest rates charged by service providers. 1. They have all the victims' full names; ID numbers and Bank Detail. 2. They activate Debit Orders against people's bank accounts while the victims are still shocked of their good to be true offers, they vanish without a trace for questions or decline their offers. 3. The big banks such as FNB allow Debit Order to go through without DebiCheck Mandate or Court Order. 4. Moreover, they are failing to reverse the Debit Orders created by these Debt Review Companies. Which means these companies have more power than the banks. 5. They are even more powerful than the National Credit Regulator.
Helpful (0)
|Replies (0)EP
Eunice P
1 reviews | Active since Jan 2020
27 Aug 2025, 12:16
Whistle Blowing to The Department of Trade and Industry (DTI) should be alerted, along with the Financial Sector Conduct Authority (FSCA) re: Mushrooming of Debt Review Companies and Banks
The DTI is registering Debt Review Companies,ie: Mdalisu and CDS Consulting (PTY) LTD etc. These Debt Review companies' extremely nice agents call vulnerable individual disguising themselves as government initiative to reduce the interest rates charged by service providers. 1. They have all the victims' full names; ID numbers and Bank Detail. 2. They activate Debit Orders against people's bank accounts while the victims are still shocked of their good to be true offers, they vanish without a trace for questions or decline their offers. 3. The big banks such as FNB allow Debit Order to go through without DebiCheck Mandate or Court Order. 4. Moreover, they are failing to reverse the Debit Orders created by these Debt Review Companies. Which means these companies have more power than the banks. 5. They are even more powerful than the National Credit Regulator.
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Replies (0)SM
Sandile M
1 reviews | Active since Jan 2020
23 Jul 2025, 08:29
On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted
On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted. When I demanded answers, FSCA refused to disclose who submitted my personal data or under what legal authority, until finally admitting that an FSCA employee sent my personal information to a third-party platform in my name — without my consent, without a complaint from me, and with no ***** incident on my part. Over several months, I have caught FSCA officials — including Mr. Soyaphi Khoza — contradicting themselves in written correspondence, dodging questions under Section 23 of POPIA, and attempting to retroactively get me to sign "Form 2" to justify their unauthorized conduct. Even when presented with proof from FNB, BASA, and RedAlert that clearly shows false representation of FAIS authority, FSCA chose to protect the institution over the citizen.Ref:1-287728
Helpful (0)
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Sandile M
1 reviews | Active since Jan 2020
23 Jul 2025, 08:29
On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted
On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted. When I demanded answers, FSCA refused to disclose who submitted my personal data or under what legal authority, until finally admitting that an FSCA employee sent my personal information to a third-party platform in my name — without my consent, without a complaint from me, and with no ***** incident on my part. Over several months, I have caught FSCA officials — including Mr. Soyaphi Khoza — contradicting themselves in written correspondence, dodging questions under Section 23 of POPIA, and attempting to retroactively get me to sign "Form 2" to justify their unauthorized conduct. Even when presented with proof from FNB, BASA, and RedAlert that clearly shows false representation of FAIS authority, FSCA chose to protect the institution over the citizen.Ref:1-287728
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Replies (0)MM
Mthokozisi M
1 reviews | Active since Jan 2020
23 Jul 2025, 07:26
FSCA Covers for FNB/Firstrand Misconduct & *******ly Discloses My Personal Information
I am lodging this complaint to highlight the serious misconduct, regulatory failure, and evasive behaviour displayed by the Financial Sector Conduct Authority (FSCA) in how it handled my formal complaint (Ref: 1-287728) against FNB/Firstrand Group. BACKGROUND: On 26 July 2024, FNB sent me a letter claiming I had been debarred following a “FAIS Panel Hearing” held on 22 July 2024 — a hearing I was never notified of, never invited to, and never given any reasons for. They attached an unsigned "Annexure 8" and used this *****ulent documentation to issue a BASA/RedAlert certificate implying a lawful FSCA debarment — despite the fact that I had never been listed on the official FSCA debarment register. The FSCA failed to act for months — only for them to suddenly fabricate a new debarment in 2025 based on an email they now claim they received from FNB, which contradicts previous FSCA responses and timelines. ******* DISCLOSURE OF MY INFORMATION: On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted. When I demanded answers, FSCA refused to disclose who submitted my personal data or under what legal authority, until finally admitting that an FSCA employee sent my personal information to a third-party platform in my name — without my consent, without a complaint from me, and with no ***** incident on my part. INSTITUTIONAL COVER-UP: Over several months, I have caught FSCA officials — including Mr. Soyaphi Khoza — contradicting themselves in written correspondence, dodging questions under Section 23 of POPIA, and attempting to retroactively get me to sign "Form 2" to justify their unauthorized conduct. Even when presented with proof from FNB, BASA, and RedAlert that clearly shows false representation of FAIS authority, FSCA chose to protect the institution over the citizen. They recently closed the case without public accountability, without investigation, and now falsely claim FNB followed procedure — despite FNB’s own GROUP INDUSTRIAL RELATIONS confirming otherwise in earlier correspondence. WHY THIS MATTERS: This is not just poor service. It’s a violation of my privacy rights, abuse of regulatory power, and collusion with a major financial institution to cover up procedural misconduct. I have compiled all relevant evidence — including correspondence with FNB, FSCA, BASA, RedAlert, and various regulatory bodies — and will be lodging formal complaints with: ✅ The Information Regulator ✅ The Public Protector ✅ Parliament’s Standing Committee on Finance ✅ Media & Civil society watchdogs I’m posting this here to publicly expose the FSCA’s attempts to silence, delay, and obscure their failures. Desired outcome: Public acknowledgment and correction of their misconduct Full written disclosure of how my personal data was shared without consent Transparency in their dealings with FNB/Firstrand Institutional accountability
Helpful (0)
|Replies (0)MM
Mthokozisi M
1 reviews | Active since Jan 2020
23 Jul 2025, 07:26
FSCA Covers for FNB/Firstrand Misconduct & *******ly Discloses My Personal Information
I am lodging this complaint to highlight the serious misconduct, regulatory failure, and evasive behaviour displayed by the Financial Sector Conduct Authority (FSCA) in how it handled my formal complaint (Ref: 1-287728) against FNB/Firstrand Group. BACKGROUND: On 26 July 2024, FNB sent me a letter claiming I had been debarred following a “FAIS Panel Hearing” held on 22 July 2024 — a hearing I was never notified of, never invited to, and never given any reasons for. They attached an unsigned "Annexure 8" and used this *****ulent documentation to issue a BASA/RedAlert certificate implying a lawful FSCA debarment — despite the fact that I had never been listed on the official FSCA debarment register. The FSCA failed to act for months — only for them to suddenly fabricate a new debarment in 2025 based on an email they now claim they received from FNB, which contradicts previous FSCA responses and timelines. ******* DISCLOSURE OF MY INFORMATION: On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted. When I demanded answers, FSCA refused to disclose who submitted my personal data or under what legal authority, until finally admitting that an FSCA employee sent my personal information to a third-party platform in my name — without my consent, without a complaint from me, and with no ***** incident on my part. INSTITUTIONAL COVER-UP: Over several months, I have caught FSCA officials — including Mr. Soyaphi Khoza — contradicting themselves in written correspondence, dodging questions under Section 23 of POPIA, and attempting to retroactively get me to sign "Form 2" to justify their unauthorized conduct. Even when presented with proof from FNB, BASA, and RedAlert that clearly shows false representation of FAIS authority, FSCA chose to protect the institution over the citizen. They recently closed the case without public accountability, without investigation, and now falsely claim FNB followed procedure — despite FNB’s own GROUP INDUSTRIAL RELATIONS confirming otherwise in earlier correspondence. WHY THIS MATTERS: This is not just poor service. It’s a violation of my privacy rights, abuse of regulatory power, and collusion with a major financial institution to cover up procedural misconduct. I have compiled all relevant evidence — including correspondence with FNB, FSCA, BASA, RedAlert, and various regulatory bodies — and will be lodging formal complaints with: ✅ The Information Regulator ✅ The Public Protector ✅ Parliament’s Standing Committee on Finance ✅ Media & Civil society watchdogs I’m posting this here to publicly expose the FSCA’s attempts to silence, delay, and obscure their failures. Desired outcome: Public acknowledgment and correction of their misconduct Full written disclosure of how my personal data was shared without consent Transparency in their dealings with FNB/Firstrand Institutional accountability
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Replies (0)