FSCA
Claimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
FSCA
Claimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKK
Keamogetswe K
1 reviews | Active since Jan 2022
30 Jan 2026, 11:18
No response
I didn’t get any response regarding my case it’s been a week now
Helpful (0)
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Keamogetswe K
1 reviews | Active since Jan 2022
30 Jan 2026, 11:18
No response
I didn’t get any response regarding my case it’s been a week now
0
Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2022
20 Jan 2026, 11:07
“Complaint Against FNB – Withholding of Funds After Account Closure”
I wish to lodge a formal complaint against First National Bank (FNB) regarding the prolonged investigation and withholding of funds following the closure of my business account. My FNB business account was closed on 02 September 2025. Since then, the account has remained under investigation for nearly five months, with no final decision letter issued and funds still being held. I confirm that: - I submitted all documents formally requested by FNB - Where certain proof of payment slips could not be provided, I gave a written explanation that the business was small, informal, and cash-based - Despite full cooperation, FNB continues to state that the matter is “under investigation” without providing clear outcomes or timelines The Ombudsman for Banking Services declined to assist on the basis that the investigation is ongoing. I believe FNB’s conduct constitutes: - Unreasonable delay - Procedural unfairness - Unfair treatment of a financial customer - Failure to provide a final decision after account closure I respectfully request the FSCA’s intervention to: 1. Assess whether FNB has acted fairly and in accordance with conduct standards 2. Require FNB to finalise the investigation without further delay 3. Direct FNB to release any remaining funds or issue a formal final decision I am available to provide supporting correspondence and documentation if required. Kind regards, Keamogetswe Matseoane Contact number: [***]
Helpful (0)
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Keamogetswe K
1 reviews | Active since Jan 2022
20 Jan 2026, 11:07
“Complaint Against FNB – Withholding of Funds After Account Closure”
I wish to lodge a formal complaint against First National Bank (FNB) regarding the prolonged investigation and withholding of funds following the closure of my business account. My FNB business account was closed on 02 September 2025. Since then, the account has remained under investigation for nearly five months, with no final decision letter issued and funds still being held. I confirm that: - I submitted all documents formally requested by FNB - Where certain proof of payment slips could not be provided, I gave a written explanation that the business was small, informal, and cash-based - Despite full cooperation, FNB continues to state that the matter is “under investigation” without providing clear outcomes or timelines The Ombudsman for Banking Services declined to assist on the basis that the investigation is ongoing. I believe FNB’s conduct constitutes: - Unreasonable delay - Procedural unfairness - Unfair treatment of a financial customer - Failure to provide a final decision after account closure I respectfully request the FSCA’s intervention to: 1. Assess whether FNB has acted fairly and in accordance with conduct standards 2. Require FNB to finalise the investigation without further delay 3. Direct FNB to release any remaining funds or issue a formal final decision I am available to provide supporting correspondence and documentation if required. Kind regards, Keamogetswe Matseoane Contact number: [***]
0
Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2022
16 Jan 2026, 14:35
“Complaint Against FNB – Withholding of Funds After Account Closure”
Good day, I wish to lodge a formal complaint against First National Bank (FNB) regarding the prolonged investigation and withholding of funds following the closure of my business account. My FNB business account was closed on 02 September 2025. Since then, the account has remained under investigation for nearly five months, with no final decision letter issued and funds still being held. I confirm that: - I submitted all documents formally requested by FNB - Where certain proof of payment slips could not be provided, I gave a written explanation that the business was small, informal, and cash-based - Despite full cooperation, FNB continues to state that the matter is “under investigation” without providing clear outcomes or timelines The Ombudsman for Banking Services declined to assist on the basis that the investigation is ongoing. I believe FNB’s conduct constitutes: - Unreasonable delay - Procedural unfairness - Unfair treatment of a financial customer - Failure to provide a final decision after account closure I respectfully request the FSCA’s intervention to: 1. Assess whether FNB has acted fairly and in accordance with conduct standards 2. Require FNB to finalise the investigation without further delay 3. Direct FNB to release any remaining funds or issue a formal final decision I am available to provide supporting correspondence and documentation if required. Kind regards, Keamogetswe Matseoane Contact number: [***]
Helpful (0)
|Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2022
16 Jan 2026, 14:35
“Complaint Against FNB – Withholding of Funds After Account Closure”
Good day, I wish to lodge a formal complaint against First National Bank (FNB) regarding the prolonged investigation and withholding of funds following the closure of my business account. My FNB business account was closed on 02 September 2025. Since then, the account has remained under investigation for nearly five months, with no final decision letter issued and funds still being held. I confirm that: - I submitted all documents formally requested by FNB - Where certain proof of payment slips could not be provided, I gave a written explanation that the business was small, informal, and cash-based - Despite full cooperation, FNB continues to state that the matter is “under investigation” without providing clear outcomes or timelines The Ombudsman for Banking Services declined to assist on the basis that the investigation is ongoing. I believe FNB’s conduct constitutes: - Unreasonable delay - Procedural unfairness - Unfair treatment of a financial customer - Failure to provide a final decision after account closure I respectfully request the FSCA’s intervention to: 1. Assess whether FNB has acted fairly and in accordance with conduct standards 2. Require FNB to finalise the investigation without further delay 3. Direct FNB to release any remaining funds or issue a formal final decision I am available to provide supporting correspondence and documentation if required. Kind regards, Keamogetswe Matseoane Contact number: [***]
0
Replies (0)EP
Eunice P
1 reviews | Active since Jun 2017
10 Sept 2025, 17:14
Request for FSCA to intensify customers protection against the mushrooming Debt Review Companies
I am not sure how FSCA protect customers if there is no security checks for the mushrooming Debt Review companies who are ****ming people in the name of reducing interest rates charged by service providers?
Helpful (0)
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Eunice P
1 reviews | Active since Jun 2017
10 Sept 2025, 17:14
Request for FSCA to intensify customers protection against the mushrooming Debt Review Companies
I am not sure how FSCA protect customers if there is no security checks for the mushrooming Debt Review companies who are ****ming people in the name of reducing interest rates charged by service providers?
0
Replies (0)EP
Eunice P
1 reviews | Active since Jun 2017
27 Aug 2025, 14:16
Whistle Blowing to The Department of Trade and Industry (DTI) should be alerted, along with the Financial Sector Conduct Authority (FSCA) re: Mushrooming of Debt Review Companies and Banks
The DTI is registering Debt Review Companies,ie: Mdalisu and CDS Consulting (PTY) LTD etc. These Debt Review companies' extremely nice agents call vulnerable individual disguising themselves as government initiative to reduce the interest rates charged by service providers. 1. They have all the victims' full names; ID numbers and Bank Detail. 2. They activate Debit Orders against people's bank accounts while the victims are still shocked of their good to be true offers, they vanish without a trace for questions or decline their offers. 3. The big banks such as FNB allow Debit Order to go through without DebiCheck Mandate or Court Order. 4. Moreover, they are failing to reverse the Debit Orders created by these Debt Review Companies. Which means these companies have more power than the banks. 5. They are even more powerful than the National Credit Regulator.
Helpful (0)
|Replies (0)EP
Eunice P
1 reviews | Active since Jun 2017
27 Aug 2025, 14:16
Whistle Blowing to The Department of Trade and Industry (DTI) should be alerted, along with the Financial Sector Conduct Authority (FSCA) re: Mushrooming of Debt Review Companies and Banks
The DTI is registering Debt Review Companies,ie: Mdalisu and CDS Consulting (PTY) LTD etc. These Debt Review companies' extremely nice agents call vulnerable individual disguising themselves as government initiative to reduce the interest rates charged by service providers. 1. They have all the victims' full names; ID numbers and Bank Detail. 2. They activate Debit Orders against people's bank accounts while the victims are still shocked of their good to be true offers, they vanish without a trace for questions or decline their offers. 3. The big banks such as FNB allow Debit Order to go through without DebiCheck Mandate or Court Order. 4. Moreover, they are failing to reverse the Debit Orders created by these Debt Review Companies. Which means these companies have more power than the banks. 5. They are even more powerful than the National Credit Regulator.
0
Replies (0)