FSCA Covers for FNB/Firstrand Misconduct & *******ly Discloses My Personal Information

I am lodging this complaint to highlight the serious misconduct, regulatory failure, and evasive behaviour displayed by the Financial Sector Conduct Authority (FSCA) in how it handled my formal complaint (Ref: 1-287728) against FNB/Firstrand Group.

BACKGROUND: On 26 July 2024, FNB sent me a letter claiming I had been debarred following a “FAIS Panel Hearing” held on 22 July 2024 — a hearing I was never notified of, never invited to, and never given any reasons for.

They attached an unsigned "Annexure 8" and used this *****ulent documentation to issue a BASA/RedAlert certificate implying a lawful FSCA debarment — despite the fact that I had never been listed on the official FSCA debarment register.

The FSCA failed to act for months — only for them to suddenly fabricate a new debarment in 2025 based on an email they now claim they received from FNB, which contradicts previous FSCA responses and timelines.

******* DISCLOSURE OF MY INFORMATION: On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted.

When I demanded answers, FSCA refused to disclose who submitted my personal data or under what legal authority, until finally admitting that an FSCA employee sent my personal information to a third-party platform in my name — without my consent, without a complaint from me, and with no ***** incident on my part.

INSTITUTIONAL COVER-UP: Over several months, I have caught FSCA officials — including Mr. Soyaphi Khoza — contradicting themselves in written correspondence, dodging questions under Section 23 of POPIA, and attempting to retroactively get me to sign "Form 2" to justify their unauthorized conduct.

Even when presented with proof from FNB, BASA, and RedAlert that clearly shows false representation of FAIS authority, FSCA chose to protect the institution over the citizen.

They recently closed the case without public accountability, without investigation, and now falsely claim FNB followed procedure — despite FNB’s own GROUP INDUSTRIAL RELATIONS confirming otherwise in earlier correspondence.

WHY THIS MATTERS: This is not just poor service. It’s a violation of my privacy rights, abuse of regulatory power, and collusion with a major financial institution to cover up procedural misconduct.

I have compiled all relevant evidence — including correspondence with FNB, FSCA, BASA, RedAlert, and various regulatory bodies — and will be lodging formal complaints with:

✅ The Information Regulator ✅ The Public Protector ✅ Parliament’s Standing Committee on Finance ✅ Media & Civil society watchdogs

I’m posting this here to publicly expose the FSCA’s attempts to silence, delay, and obscure their failures.

Desired outcome:

Public acknowledgment and correction of their misconduct

Full written disclosure of how my personal data was shared without consent

Transparency in their dealings with FNB/Firstrand

Institutional accountability