ET
Esethu T
Active since Mar 2025
26
Reviews
0
Industries
Reviews
26 reviews5 months ago
You're a disappointment
I'm extremely disappointed and I regret the day I invested in your company
0 replies
6 months ago
Surrender
You don't respond to my emails, you've left me with no choice but to write it here. I am writing to formally request the surrender of my investment policy with Metropolitan. I understand that surrendering the policy before maturity may result in penalties, fees or charges, and I consent to these being deducted from the final payout amount. Please provide me with a surrender value quotation and the necessary steps to complete this process. Once I receive the quotation, I confirm my intention to proceed with the surrender and request that the payout be processed accordingly.
53 replies
7 months ago
Cancellation
This is my final demand for the immediate cancellation of my policy From the outset, Metropolitan has acted in a dishonest and unfair manner: I was not provided with my policy contract at the time of investment, I was misled about the terms and my complaints were ignored or dismissed. Most importantly, when I requested a partial surrender, Metropolitan proceeded with a full surrender without informing me. I only recently discovered this and at no stage was I properly notified or given the opportunity to consent. This conduct is unacceptable and a breach of trust. I therefore instruct Metropolitan to: 1. Cancel my policy with immediate effect. 2. Deduct any amounts I may owe as well as your calculated interest or penalties. 3. Pay me the balance that remains without further delay. 4. Provide written confirmation within a day that my contract has been terminated in full. 5. Remove my details from all marketing and product sales databases. I want nothing further to do with Metropolitan.
53 replies
7 months ago
Bonus
You dont bother replying to your emails. I would like to enquire about my investment policy. Could you please confirm whether my policy has benefits such as bonuses or additional growth allocations? If so, I would also like to know how these bonuses are app**** and when they become accessible to me.
0 replies
7 months ago
Complain against Metropolitan
I am writing to formally raise serious concerns regarding my policy with Metropolitan and to follow up on my unresolved complaint. Despite my appeal lodged on earlier September I have not received a response. Given the seriousness of the matter I wish to ensure that it is fully and fairly considered. 1. Misrepresentation at the Point of Sale At the time I invested, the consultant assured me that I would be able to access my funds whenever I needed. Had it been made clear that I was limited to only one partial withdrawal, I would have made a more informed decision. I now realize this assurance was misleading and formed part of the sales pitch to convince me to take up the policy. 2. Incorrect Processing of My Withdrawal When I later requested a withdrawal of R30,000 the insurer’s consultant incorrectly processed it as a full surrender, deactivating my policy in error. This was not what I instructed. Only after I questioned the matter was this mistake admitted and partially corrected. 3. Allowing Multiple Withdrawals Created Confusion Despite claiming that only one withdrawal is permitted the insurer allowed me to withdraw twice — first R30,000 and later R11,000. This inconsistency caused further confusion and placed me in a position where I unknowingly re**** on their administrative error. 4. Serious Risk of Prejudice If I had not raised the issue myself the error would never have been corrected. My policy would have remained surrendered and I would have been left with only R30,000 losing the additional R11,000 and all policy benefits permanently. 5. Actual Prejudice Suffered Even though the mistake was eventually corrected, I suffered: Financial stress and uncer*****y in accessing my funds. Emotional distress when informed that my policy was inactive. Loss of trust in the insurer’s ability to manage my instructions. Wasted time and effort in following up, complaining and escalating to the Ombud. 6. Request for Fair Outcome I respectfully submit that the prejudice I suffered, combined with the insurer’s misrepresentation and errors, warrants recognition and compensation. I should not be forced to carry the burden of their mistake and misleading advice. I kindly request that my case be reconsidered urgently and that I be advised of the outcome within a reasonable timeframe. Please confirm receipt of this email and provide an update on the status of my appeal. Thank you for your time and assistance
0 replies
7 months ago
Complain against Metropolitan
I am writing to formally raise serious concerns regarding my policy with Metropolitan and to follow up on my unresolved complaint. Despite my appeal lodged on earlier September I have not received a response. Given the seriousness of the matter I wish to ensure that it is fully and fairly considered. 1. Misrepresentation at the Point of Sale At the time I invested, the consultant assured me that I would be able to access my funds whenever I needed. Had it been made clear that I was limited to only one partial withdrawal, I would have made a more informed decision. I now realize this assurance was misleading and formed part of the sales pitch to convince me to take up the policy. 2. Incorrect Processing of My Withdrawal When I later requested a withdrawal of R30,000 the insurer’s consultant incorrectly processed it as a full surrender, deactivating my policy in error. This was not what I instructed. Only after I questioned the matter was this mistake admitted and partially corrected. 3. Allowing Multiple Withdrawals Created Confusion Despite claiming that only one withdrawal is permitted the insurer allowed me to withdraw twice — first R30,000 and later R11,000. This inconsistency caused further confusion and placed me in a position where I unknowingly re**** on their administrative error. 4. Serious Risk of Prejudice If I had not raised the issue myself the error would never have been corrected. My policy would have remained surrendered and I would have been left with only R30,000 losing the additional R11,000 and all policy benefits permanently. 5. Actual Prejudice Suffered Even though the mistake was eventually corrected, I suffered: Financial stress and uncer*****y in accessing my funds. Emotional distress when informed that my policy was inactive. Loss of trust in the insurer’s ability to manage my instructions. Wasted time and effort in following up, complaining and escalating to the Ombud. 6. Request for Fair Outcome I respectfully submit that the prejudice I suffered, combined with the insurer’s misrepresentation and errors, warrants recognition and compensation. I should not be forced to carry the burden of their mistake and misleading advice. I kindly request that my case be reconsidered urgently and that I be advised of the outcome within a reasonable timeframe. Please confirm receipt of this email and provide an update on the status of my appeal. Thank you for your time and assistance.
0 replies
7 months ago
Immediate termination of policy
Good day I am writing to demand the immediate termination of my policy OB415682496 effective without delay. I have repeatedly contacted your team over several months regarding my urgent need for funds. Each time I was told about restrictions, despite the fact that I have already taken partial surrenders and a policy loan. I want to make it clear I have the right to terminate my policy and I expect this request to be processed immediately. I acknowledge your stated terms: “We may charge an early termination fee of up to 15%. This depends on your plan term and in which year you make the change. The fee gets lower the longer you keep your plan.” I accept that the early termination fee will be app**** and that my outstanding loan will be deducted from the payout. Do not respond with references to government rules, legislation or policy restrictions that were not communicated to me when I invested. I expect this matter to be resolved promptly and professionally, without further excuses or delays. I am prepared to escalate this to higher management or regulatory authorities if necessary but I hope this will not be required. Please confirm receipt immediately and provide the calculated payout and process for immediate termination. This is my final request I expect action now.
371 replies
7 months ago
Refund
Dear Clientele Customer Service I am writing to formally bring to your attention an unresolved issue regarding an amount of R409 that was deducted from my account on 21 November 2020 under reference number 615333066. To date, this amount has not been refunded to me, despite the significant time that has passed. I kindly request that this matter be investigated urgently, and that the refund be processed without any further delay. Please provide me with written confirmation regarding the status of my refund, as well as the timeframe within which I can expect the payment to reflect in my account. I trust that Clientele will handle this matter with the seriousness it deserves.
318 replies
8 months ago
Money back
Money was deducted I didn't even join this thing I want my R500 back
477 replies
8 months ago
Collateral
I would like to know if collateral (temporary) cession is possible. I am requesting this due to urgent medical expenses for my child. Please advise if this option is available and how to proceed. I have been emailing with no response
318 replies
Review Distribution
5 Star
1 (3.8461538461538463%)
4 Star
2 (7.6923076923076925%)
3 Star
2 (7.6923076923076925%)
2 Star
1 (3.8461538461538463%)
1 Star
20 (76.92307692307692%)