Billing

i spoke to Ashton this morning as i requested my Statement and only to find that they charge me a Commission Fee of R1000, but i ask him cant i get a settlement discount and he said it was given in December but i never got the sms or an e-mail for the discount, why did i get the discount and the way you bill its not far cause now it actual double. now i ask him since i didn't get the discount i need one so i can settle my account today and is the commission charge is so high