Fsp solution is arrogant and doesn’t care about clients

My mother who is currently 70 years of age has been with this insurer for almost 12 year. Her car was involved in an accident . She managed to put in a claim with her insurer which FSP solutions exactly 1 month ago where she been sent from pillar to post by Theresa Kotze who promises to call or give feedback regarding the claim and she doesn’t keep her promise . She has been waiting for a mechanical report for the past two weeks. She said she is not worried about how long the claim takes . Please don’t try these ones.claim number 58503