FSP Solutions
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About FSP Solutions
FSP Solutions has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked FSP Solutions across 71 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDT
De T
1 reviews | Active since Jan 2020
25 Aug 2025, 13:39
FSP Solution is NOT insurance - STAY AWAY
Would give them a zero if I could, stay as far away from them and their "underwriters (in this case Absa Insurance Company) as possible, they will find any excuse not to pay a claim. My car was written off after an attempted hijacking of me and my 8 year old daughter after the hijackers ran us off the road and then attacked the car with baseball bats and they refused the claim
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De T
1 reviews | Active since Jan 2020
25 Aug 2025, 13:39
FSP Solution is NOT insurance - STAY AWAY
Would give them a zero if I could, stay as far away from them and their "underwriters (in this case Absa Insurance Company) as possible, they will find any excuse not to pay a claim. My car was written off after an attempted hijacking of me and my 8 year old daughter after the hijackers ran us off the road and then attacked the car with baseball bats and they refused the claim
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Diapabeng M
1 reviews | Active since Jan 2020
8 Aug 2025, 12:12
Stay away from CHEAP INSURANCE
I took out cover with this insurance company for my vehicle, household contents, cellphone and laptop. My laptop got ****** recently and I submitted a claim. Firstly, I had to call EVERYDAY for a WEEK following up on my claim and being told it’s referred to management. Second week comes and now there’s an investigator on the claim. He asked me for certain documents and information of which I did send, and now, they want the contract for my laptop of which my laptop contract was taken out SIX YEARS AGO. The service provider confirmed that they do no longer have any documents which are older than 5 years. I then sent this information to the investigator and he asked if there isn’t any other document that proves that the laptop was on contract. The laptop was NO LONGER ON CONTRACT, it was paid up and I told him this!!! We are now going onto WEEK THREE and the claim is still dragging!!! I dread to know how long they take out to pay VEHICLE CLAIMS if a simple LAPTOP takes a month!!!
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Diapabeng M
1 reviews | Active since Jan 2020
8 Aug 2025, 12:12
Stay away from CHEAP INSURANCE
I took out cover with this insurance company for my vehicle, household contents, cellphone and laptop. My laptop got ****** recently and I submitted a claim. Firstly, I had to call EVERYDAY for a WEEK following up on my claim and being told it’s referred to management. Second week comes and now there’s an investigator on the claim. He asked me for certain documents and information of which I did send, and now, they want the contract for my laptop of which my laptop contract was taken out SIX YEARS AGO. The service provider confirmed that they do no longer have any documents which are older than 5 years. I then sent this information to the investigator and he asked if there isn’t any other document that proves that the laptop was on contract. The laptop was NO LONGER ON CONTRACT, it was paid up and I told him this!!! We are now going onto WEEK THREE and the claim is still dragging!!! I dread to know how long they take out to pay VEHICLE CLAIMS if a simple LAPTOP takes a month!!!
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Diapabeng M
1 reviews | Active since Jan 2020
31 Jul 2025, 07:05
DO NOT INSURE WITH FSP SOLUTIONS
I submitted a laptop claim on Monday 28 July 2025, my claim was registered by Theresa who asked me for the relevant documents, which I sent to her. She then said she will give me feedback. I have been calling everyday to follow up because I don’t see how a laptop claim would take so long to be processed. Theresa told me that it has been escalated to management and that she will call me on Tuesday or Wednesday to give me feedback, of which she didn’t . Yesterday I called in again and spoke to Aphiwe. She then told me that it’s still with management and that it takes 72 hours (3 days) to get feedback. She then told me that she will let me know either yesterday or today. I called in again today for a follow up and the same Aphiwe tells me the same thing, claim is with management and that it takes 7 to 10 days to be processed. Now the story has changed, from 72 hours to 7 to 10 days. I then asked her didn’t she say 72 hours yesterday then she rep**** “no, I said 48 hours” so now I’m confused, which one is it? I use my laptop to run my business and now I’m stuck because “management” is still busy with my claim. I’ve been with FSP for a few months now and so far, their service is TERRIBLE, I guess that’s why it’s so cheap. Please can I get a MANAGER to call me and give me feedback here
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Diapabeng M
1 reviews | Active since Jan 2020
31 Jul 2025, 07:05
DO NOT INSURE WITH FSP SOLUTIONS
I submitted a laptop claim on Monday 28 July 2025, my claim was registered by Theresa who asked me for the relevant documents, which I sent to her. She then said she will give me feedback. I have been calling everyday to follow up because I don’t see how a laptop claim would take so long to be processed. Theresa told me that it has been escalated to management and that she will call me on Tuesday or Wednesday to give me feedback, of which she didn’t . Yesterday I called in again and spoke to Aphiwe. She then told me that it’s still with management and that it takes 72 hours (3 days) to get feedback. She then told me that she will let me know either yesterday or today. I called in again today for a follow up and the same Aphiwe tells me the same thing, claim is with management and that it takes 7 to 10 days to be processed. Now the story has changed, from 72 hours to 7 to 10 days. I then asked her didn’t she say 72 hours yesterday then she rep**** “no, I said 48 hours” so now I’m confused, which one is it? I use my laptop to run my business and now I’m stuck because “management” is still busy with my claim. I’ve been with FSP for a few months now and so far, their service is TERRIBLE, I guess that’s why it’s so cheap. Please can I get a MANAGER to call me and give me feedback here
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Ester N
1 reviews | Active since Jan 2020
23 Apr 2025, 12:22
FSP Car Insurance
Formal Complaint: Chery Northcliff & FSP / Friends of Life (Underwritten by ABSA) I strongly advise against accepting any car insurance products offered by Chery Northcliff, particularly those associated with Friends of Life, FSP, or any insurance policies underwritten by ABSA. My recent experience has been a complete nightmare and reeks of inefficiency, neglect, and poor service. On 4 April, I was involved in a car accident. The vehicle was towed by First Help, who confirmed they are ABSA-approved. The car was then taken to Flora Auto Clinic, which is also ABSA-approved. Despite this, FSP has refused to pay for the towing services, offering no valid explanation. The vehicle was declared a write-off by the assessor and towed away again. However, nearly three weeks later, my claim still hasn’t been finalised. The claims handler, Teresa Kotze, has been unhelpful and evasive. She does not provide updates on the status of my claim. Refuses to CC me in relevant communication. Refuses to share her manager’s contact details when requested. Furthermore, they are not offering the full retail value of my vehicle and are deducting for damages on what was essentially a brand-new car. This is unacceptable. It feels like a deliberate attempt to delay, avoid transparency, and minimize payouts. I would urge others to stay away from any vehicle insurance affiliated with Friends of Life, FSP, or Chery Northcliff.
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Ester N
1 reviews | Active since Jan 2020
23 Apr 2025, 12:22
FSP Car Insurance
Formal Complaint: Chery Northcliff & FSP / Friends of Life (Underwritten by ABSA) I strongly advise against accepting any car insurance products offered by Chery Northcliff, particularly those associated with Friends of Life, FSP, or any insurance policies underwritten by ABSA. My recent experience has been a complete nightmare and reeks of inefficiency, neglect, and poor service. On 4 April, I was involved in a car accident. The vehicle was towed by First Help, who confirmed they are ABSA-approved. The car was then taken to Flora Auto Clinic, which is also ABSA-approved. Despite this, FSP has refused to pay for the towing services, offering no valid explanation. The vehicle was declared a write-off by the assessor and towed away again. However, nearly three weeks later, my claim still hasn’t been finalised. The claims handler, Teresa Kotze, has been unhelpful and evasive. She does not provide updates on the status of my claim. Refuses to CC me in relevant communication. Refuses to share her manager’s contact details when requested. Furthermore, they are not offering the full retail value of my vehicle and are deducting for damages on what was essentially a brand-new car. This is unacceptable. It feels like a deliberate attempt to delay, avoid transparency, and minimize payouts. I would urge others to stay away from any vehicle insurance affiliated with Friends of Life, FSP, or Chery Northcliff.
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Thato K
1 reviews | Active since Jan 2020
28 Feb 2025, 06:46
Fsp solution is arrogant and doesn’t care about clients
My mother who is currently 70 years of age has been with this insurer for almost 12 year. Her car was involved in an accident . She managed to put in a claim with her insurer which FSP solutions exactly 1 month ago where she been sent from pillar to post by Theresa Kotze who promises to call or give feedback regarding the claim and she doesn’t keep her promise . She has been waiting for a mechanical report for the past two weeks. She said she is not worried about how long the claim takes . Please don’t try these ones.claim number 58503
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Thato K
1 reviews | Active since Jan 2020
28 Feb 2025, 06:46
Fsp solution is arrogant and doesn’t care about clients
My mother who is currently 70 years of age has been with this insurer for almost 12 year. Her car was involved in an accident . She managed to put in a claim with her insurer which FSP solutions exactly 1 month ago where she been sent from pillar to post by Theresa Kotze who promises to call or give feedback regarding the claim and she doesn’t keep her promise . She has been waiting for a mechanical report for the past two weeks. She said she is not worried about how long the claim takes . Please don’t try these ones.claim number 58503
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Thapelo M
1 reviews | Active since Jan 2020
22 Jan 2025, 11:27
FSP solution 3rd party claim
Fsp solution can you please explain the fairness of this where else your client was the who skipped the stop sign and ran into my car where else i had right of way, RE: RELEASE-AOC LIABILITY MATTER: OUR REF NUMBER IS FSP/TP0567-57993 // YOUR REF NUMBER IS // OFFER 70/30 Inbox Keabetswe Ngobeni Attachments Jan 20, 2025, 12:57 PM (2 days ago) to me “WOP” Good Day Mr. Thapelo J Maseko , Please find attached 70/30 apportionment release offer and the assessed documents , our quantum as the Audatex Invoice for this matter to your attention. OFFER CALCULATION: 70/30 apportionment. Your Damages: R38 330.41 / 100 x 70% = R 26831.29 Our Damages: R60017.04 / 100 x 30 = R 18005.11 Settlement Proposal : R 26831.29 – R 18005.11 = R 8826.18 We await your signed release as well as your latest proof of banking. Kind Regards
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Thapelo M
1 reviews | Active since Jan 2020
22 Jan 2025, 11:27
FSP solution 3rd party claim
Fsp solution can you please explain the fairness of this where else your client was the who skipped the stop sign and ran into my car where else i had right of way, RE: RELEASE-AOC LIABILITY MATTER: OUR REF NUMBER IS FSP/TP0567-57993 // YOUR REF NUMBER IS // OFFER 70/30 Inbox Keabetswe Ngobeni Attachments Jan 20, 2025, 12:57 PM (2 days ago) to me “WOP” Good Day Mr. Thapelo J Maseko , Please find attached 70/30 apportionment release offer and the assessed documents , our quantum as the Audatex Invoice for this matter to your attention. OFFER CALCULATION: 70/30 apportionment. Your Damages: R38 330.41 / 100 x 70% = R 26831.29 Our Damages: R60017.04 / 100 x 30 = R 18005.11 Settlement Proposal : R 26831.29 – R 18005.11 = R 8826.18 We await your signed release as well as your latest proof of banking. Kind Regards
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ntombizandile K
1 reviews | Active since Jan 2020
28 Oct 2024, 12:28
Lacks transparency - run with your money. I'm sure you will find better elsewhere
What a terrible mistake I did joining this insurance, no transparency whatsoever. As a first time car buyer, buying through car finance, Fsp was one insurance with lowest premiums of cause I went for it. Mistake was not to do research prior, for 3years I paid with no fail and when I got into an accident on the 27th of September I immediately reported. Taryn was very helpful-I would give him 5 stars, he called police on my behalf, kept on checking up on us as we were stuck in the middle of nowhere until the tow truck arrived (God Bless him). To cut the story short, I lodged the claim and it was allocated to Theresa😭I my very first call and email I have addressed that the car is paid up and if written off I would like to retain it. I asked about the process to retain, Theresa initially said it will be the assessor that will advise, Matt the assessor when I queried said Fsp must advise. Then Theresa changed statement to SMD will advise, we were now in the process where I had to give in all motor documents, spare keys etc while I kept asking about the car value and process she pushed to SMD and advise I first need to sign settlement letter. I have all back and forth emails as proof. Settlement letter is signed, every paper work is on their side, money gets paid in my account. Again I sent an email advising money just came in and I would like to know process of retaining. Theresa Advises that Smd claimed they tried to get hold of me for the which never happend, I then ask for smd contact details. SMD never responded until today. I get back at Theresa advising this back and forth with Smd is not helping and asked for Fsp documented process for when a car is written off and owned by the insurer not bank. Theresa responds with "settlement has been paid please contact manager at Smd with their contact details. SMD consultant finally responds, after I had to call their call Centre being sent from one to the other, she Advises that to retain the car I must buy it back from them for R48000 as it is a code 2. I asked what is a code 2, she advises 2nd hand, I asked why was this process carried this way when other insurances giving her an example of my father in law, his insurance did retainment prior settlement, agreed upon price then deducted from settlement. Unlike Fsp that was playing hide and seek with price and process. But the again their consultants couldn't even explain why Retail price given now is different from the price I bought the car for. I had to Google the information myself and got the understanding from there. Theresa kept on saying it's the price they received from Transunion, when I asked why they would not use initial buying price she couldn't comprehend. Anyway after thoroughly consideration I had to let the car go, as I did a personal load to settle it, payout won't even cover that. They were not transparent with process even when asked, Theresa sat on information, I had to ask for feedback regularly then she would only then do follow up. Service from claim process, feedback and practice is Pathetic, they dnt even deserve the 1 star.
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ntombizandile K
1 reviews | Active since Jan 2020
28 Oct 2024, 12:28
Lacks transparency - run with your money. I'm sure you will find better elsewhere
What a terrible mistake I did joining this insurance, no transparency whatsoever. As a first time car buyer, buying through car finance, Fsp was one insurance with lowest premiums of cause I went for it. Mistake was not to do research prior, for 3years I paid with no fail and when I got into an accident on the 27th of September I immediately reported. Taryn was very helpful-I would give him 5 stars, he called police on my behalf, kept on checking up on us as we were stuck in the middle of nowhere until the tow truck arrived (God Bless him). To cut the story short, I lodged the claim and it was allocated to Theresa😭I my very first call and email I have addressed that the car is paid up and if written off I would like to retain it. I asked about the process to retain, Theresa initially said it will be the assessor that will advise, Matt the assessor when I queried said Fsp must advise. Then Theresa changed statement to SMD will advise, we were now in the process where I had to give in all motor documents, spare keys etc while I kept asking about the car value and process she pushed to SMD and advise I first need to sign settlement letter. I have all back and forth emails as proof. Settlement letter is signed, every paper work is on their side, money gets paid in my account. Again I sent an email advising money just came in and I would like to know process of retaining. Theresa Advises that Smd claimed they tried to get hold of me for the which never happend, I then ask for smd contact details. SMD never responded until today. I get back at Theresa advising this back and forth with Smd is not helping and asked for Fsp documented process for when a car is written off and owned by the insurer not bank. Theresa responds with "settlement has been paid please contact manager at Smd with their contact details. SMD consultant finally responds, after I had to call their call Centre being sent from one to the other, she Advises that to retain the car I must buy it back from them for R48000 as it is a code 2. I asked what is a code 2, she advises 2nd hand, I asked why was this process carried this way when other insurances giving her an example of my father in law, his insurance did retainment prior settlement, agreed upon price then deducted from settlement. Unlike Fsp that was playing hide and seek with price and process. But the again their consultants couldn't even explain why Retail price given now is different from the price I bought the car for. I had to Google the information myself and got the understanding from there. Theresa kept on saying it's the price they received from Transunion, when I asked why they would not use initial buying price she couldn't comprehend. Anyway after thoroughly consideration I had to let the car go, as I did a personal load to settle it, payout won't even cover that. They were not transparent with process even when asked, Theresa sat on information, I had to ask for feedback regularly then she would only then do follow up. Service from claim process, feedback and practice is Pathetic, they dnt even deserve the 1 star.
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lufuno T
1 reviews | Active since Jan 2020
19 Aug 2024, 15:15
FSP solution insurance worst experience
I submitted a car accident claim with FSP solution in June 2024 and i got the worst service ever, no update was being given to me, i had to always be the one to call them asking how far is the claim.. worst insurance ever.. please do not use it.. they even wrote off my car which was bumped at the back without any mechanical issue.. i repeat do not choose them
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lufuno T
1 reviews | Active since Jan 2020
19 Aug 2024, 15:15
FSP solution insurance worst experience
I submitted a car accident claim with FSP solution in June 2024 and i got the worst service ever, no update was being given to me, i had to always be the one to call them asking how far is the claim.. worst insurance ever.. please do not use it.. they even wrote off my car which was bumped at the back without any mechanical issue.. i repeat do not choose them
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