1 reviews | Active since Member
I took out cover with this insurance company for my vehicle, household contents, cellphone and laptop. My laptop got ****** recently and I submitted a claim. Firstly, I had to call EVERYDAY for a WEEK following up on my claim and being told it’s referred to management. Second week comes and now there’s an investigator on the claim. He asked me for certain documents and information of which I did send, and now, they want the contract for my laptop of which my laptop contract was taken out SIX YEARS AGO. The service provider confirmed that they do no longer have any documents which are older than 5 years. I then sent this information to the investigator and he asked if there isn’t any other document that proves that the laptop was on contract. The laptop was NO LONGER ON CONTRACT, it was paid up and I told him this!!! We are now going onto WEEK THREE and the claim is still dragging!!! I dread to know how long they take out to pay VEHICLE CLAIMS if a simple LAPTOP takes a month!!!